Charlie's Complete Auto Service


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

673 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago
David F. on 11/21/2017
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David said the staff was friendly and Charlie was very customer-oriented.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
James G. on 11/21/2017
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James said the staff treated him very well.
Vehicle: Mitsubishi Outlander
Category: Service
Service Date: 11/17/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 11/18/2017
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"2013 DODGE YOURNEY"
GREAT SERVICE AS ALLWAYS
Vehicle: Dodge Journey
Service Date: 11/17/2017
Review Created: 11/18/2017 12:57 AM
Garry D. on 11/17/2017
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Garry said the staff could have replaced his brakes, but they were honest.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/13/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Jacqueline H. on 11/14/2017
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Jacqueline said Charlie provided great customer service. He educated her on what was wrong with her vehicle. The staff were friendly and she appreciated their service.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Fatima S. on 11/14/2017
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Fatima said this business is nice and they did a nice job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Tom K. on 11/14/2017
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Tom said the staff did not try to push him on repairs. He was already aware of what needed to be done. He liked that the repairs were completed the same day. He expected to have to leave his vehicle for a couple days. He was pleased with the prices and he appreciated the follow-up text from the owner, Charlie, himself.
Vehicle: Plymouth Neon
Category: Service
Service Date: 11/07/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Pat L. on 11/14/2017
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Pat said he would recommend this business for service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/24/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Linda L. on 11/11/2017
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"TRUSTWORTHY/HONEST"
This company actually cares about their customers. I know that sounds odd in today's world, but it's true. I don't feel taken advantage of by them like I have with soo many other auto repair shops. They are trustworthy. Also, their mechanics are extremely detail.
Vehicle: Dodge Caliber
Service Date: 11/10/2017
Review Created: 11/11/2017 02:12 AM
Wendy H. on 11/10/2017
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Wendy said the technician went out of his way to get her in. Her vehicle was serviced quickly.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 11/07/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Madelyn H. on 11/09/2017
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"Good quality auto work!"
If we need to be driven home,or picked up this can happen! It's near major roads,and well known streets
Vehicle: Ford Taurus
Service Date: 11/08/2017
Review Created: 11/09/2017 05:39 AM
Nicole J. on 11/05/2017
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"Friendly and affordable. And cute doggies "
They were great. Fast and great sevice
Vehicle: Chevrolet Equinox
Service Date: 11/03/2017
Review Created: 11/05/2017 10:35 AM
Damien W. on 11/04/2017
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Damien said his experience with this business was very good. The vehicle is in good condition now and working great. He appreciated the service they provided.
Vehicle: Mazda RX-8
Category: Service
Service Date: 11/02/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Joseph L. on 11/03/2017
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Joseph said this business was clean and immaculate. They provided prompt and friendly service.
Vehicle: Dodge Stratus Sdn
Category: Service
Service Date: 11/01/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Terry H. on 10/31/2017
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Terry said the employees did a good job and they provide good service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/05/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Susan B. on 10/27/2017
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"New Repeat Customer Here..."
This was my first time using Charlie's Auto Repair and when I called to set up an appointment for my vehicle, I got the feeling I was talking to a friend who was giving me "friend pricing." After the repair, Charlie and his staff really are like my good friends and I will be a repeat customer! I appreciated their quick, expert repairs to my vehicle! Thanks Charlie and Fallon!
Service Date: 10/17/2017
Review Created: 10/27/2017 09:24 AM
Monica R. on 10/27/2017
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Spoke with Alberto. He said they waited at this business for the service to be done. The technicians were very busy which is a good thing. He had to inquire about the status of his vehicle. The hourly rate was expensive but he would definitely recommend them for their oil change service.
Vehicle: Toyota Yaris
Category: Service
Service Date: 10/26/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Tanisha A. on 10/25/2017
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Tanisha said the employees took the time to check her vehicle and completed her service on time.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/23/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
William M. on 10/24/2017
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"survey"
Fallon at the counter is very friendly and very knowledgeable of the products needed. Very trustworthy facility. Done right the first time guarenteed
Service Date: 10/23/2017
Review Created: 10/24/2017 08:44 AM
Bill M. on 10/24/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Customer Service Survey!"
Great customer service.Fallon at the counter shows excellent customer service,very friendl prompt and very knowledgeable of the products needed. Quick mechaninal service and job done right the first time with quality products.
Vehicle: Chevrolet Impala
Service Date: 10/23/2017
Review Created: 10/24/2017 08:33 AM
Displaying Review 1 - 20 of 673 in total