ReScore Reviews™ (1)
We had an unfortunate and highly unusual failure in the paint.
Our paint manufacturers product failed,which resulted in an adhesion failure and this caused the paint to separate from the door panel. This was covered by our paint manufacturer and repaired under their warranty.
We hope that the rental car that we provided at no cost eased your inconvienience. Thank you for your business. We are sorry for the inconvienience.
We are commited to providing top quality repairs and outstanding customer service to all of our customers. We are sorry that you are not 100% satisfied.
When we repaired your car we failed to reinstall the roof molding. When we coordinated to have the re-installation of you roof molding done in our Allentown shop, our managers didn't transfer your molding to Allentown. This resulted in the dealy of getting your car back to you.
The coordination and communication between our shops was less than stellar. We are sorry for that miscommunication and we have taken steps to address the issue.