Duncan Auto Body - Quakertown

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

107 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review about 4 years ago

Reviews


KO
Ken O.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2013 Category: Collision
Ken said the facility did everything what was asked of them. The repair was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PM
Pat M.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2013 Category: Collision
Pat said this business did a really nice job and his vehicle was ready when they said. He took his vehicle to three other places and when he brought his vehicle to this business they said they would repair the vehicle the right way. He wanted all new parts put into the vehicle. He would recommend them to anybody.
This review was collected via phone interview by Customer Research Inc.

EV
Ed V.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2013 Category: Collision
Ed said he knows a couple of the people at the business. He cannot keep his work vehicle off the road, so they did an awesome job and got it fixed in three days. The workmanship was phenomenal, from beginning to end. They really helped him out in a bind.
This review was collected via phone interview by Customer Research Inc.

BW
Brent W.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2013 Category: Collision
Brent said he has dealt with this business in the past and their communication, timing, and customer service is superb.
This review was collected via phone interview by Customer Research Inc.

MI
Margaret I.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2013 Category: Collision
Margaret said she's fine with this business now. She had been dissatisfied, but it ended up being a communication problem with the person who called her. He misspoke when he told her there was a chunk missing from her tire. She had brought her vehicle in for body repairs, and became suspicious when she was told a chunk was missing from a tire, especially since she drove her vehicle following someone damaging her vehicle in a parking lot. When pictures of the tire were sent to her she saw a split in the tire, not a chunk of the tire missing. They told her they discovered the split when they removed the tire to repair other damage.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2013 Category: Collision
Margaret said she feels everything they said that had to be done was not necessarily true. She chose not to elaborate. The vehicle was 3 days late due to the additional damage they found. She would not recommend this business for the reasons stated above.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 10/07/2013

I personally spoke to Margaret (Peg) in response to her experience. She said that her entire experience was great except that she didn't understand why the tire needed to be replaced.The initial estimate did not have anything regarding the wheel or tire.
I explained that while her car was in our shop, our technician noted a minor scuff on the wheel at the bead,and the tire had a minor cut in the same area. Out of an abundance of caution, the tire was replaced and the wheel required refinishing to correct the scuff.
We did have pictures of the wheel and tire showing the slice and these were emailed to Peg.


MP
Marcie P.
Pennsylvania
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2013 Category: Collision
Marcie said she will be bringing her vehicle back in because the clips on her doors are separating. Other than that, everything was great.
This review was collected via phone interview by Customer Research Inc.

LK
Lana K.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2013 Category: Collision
Lana said she is very happy with the work this business did. She is very satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 101 - 107 of 107 in total