Duncan Auto Body - Quakertown

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

107 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review about 4 years ago

Reviews


DO
Daniel O.
Pennsylvania
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/15/2014 Category: Collision
Daniel said he was not satisfied with his overall experience at this business because it took six weeks to get vehicle returned. He said he is not satisfied with the quality of the repair because the seatbelt does not work and the bumper does not look completely repaired. His vehicle was ready four weeks later than promised due to weather conditions. He was not kept informed during the repairs but did not elaborate. He was not satisfied with the communication because there was none. He would not recommend them because of the reasons previously mentioned.
This review was collected via phone interview by Customer Research Inc.

BK
Benjamin K.
Pennsylvania
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2013 Category: Collision
Benjamin said the experience was pleasant, but the quality of the work is less than satisfactory. He said he needs to go back for a third time and he's irritated with the whole thing. He said he will go back again until it's fixed right. His doors were replaced and repainted on the passenger's side of his vehicle, but he's still having the same problem. He called to see what was happening. He said they didn't call him back and they even lied about it. He would not recommend this business because the quality of their work is terrible.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 12/20/2013

Ben,
We had an unfortunate and highly unusual failure in the paint.

Our paint manufacturers product failed,which resulted in an adhesion failure and this caused the paint to separate from the door panel. This was covered by our paint manufacturer and repaired under their warranty.
We hope that the rental car that we provided at no cost eased your inconvienience. Thank you for your business. We are sorry for the inconvienience.


LH
Leo H.
Pennsylvania
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/10/2013 Category: Collision
Leo said he is not sure if he is satisfied with the repairs. He drove by the business and saw that part of his roof was missing on his vehicle. He called the business and told them about it. They had no idea that the repairs had not been completed. It took the business an additional 3 to 4 days to fix it. He did not elaborate as to why the repairs were delayed. He was not satisfied with the updates or communication. When he went to pick up his vehicle it was unlocked. He would not recommend this business for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 12/20/2013

Leo,
We are commited to providing top quality repairs and outstanding customer service to all of our customers. We are sorry that you are not 100% satisfied.
When we repaired your car we failed to reinstall the roof molding. When we coordinated to have the re-installation of you roof molding done in our Allentown shop, our managers didn't transfer your molding to Allentown. This resulted in the dealy of getting your car back to you.
The coordination and communication between our shops was less than stellar. We are sorry for that miscommunication and we have taken steps to address the issue.


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