Duncan Auto Body - Quakertown

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

107 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review about 4 years ago

Reviews


MP
Mike P.
Pennsylvania
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2014 Category: Collision
Mike said the business took extremely long to repair his vehicle. It took about a month and half longer than expected due to insurance issues and delays with parts orders.
This review was collected via phone interview by Customer Research Inc.

BH
Brad H.
Pennsylvania
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/30/2014 Category: Collision
Brad said their customer service was good and they were friendly. He had to wait two additional weeks for his vehicle because they were waiting for parts. They did a good job.
This review was collected via phone interview by Customer Research Inc.

MI
Margaret I.
Pennsylvania
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2013 Category: Collision
Margaret said she's fine with this business now. She had been dissatisfied, but it ended up being a communication problem with the person who called her. He misspoke when he told her there was a chunk missing from her tire. She had brought her vehicle in for body repairs, and became suspicious when she was told a chunk was missing from a tire, especially since she drove her vehicle following someone damaging her vehicle in a parking lot. When pictures of the tire were sent to her she saw a split in the tire, not a chunk of the tire missing. They told her they discovered the split when they removed the tire to repair other damage.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2013 Category: Collision
Margaret said she feels everything they said that had to be done was not necessarily true. She chose not to elaborate. The vehicle was 3 days late due to the additional damage they found. She would not recommend this business for the reasons stated above.
This review was collected via phone interview by Customer Research Inc.
Eric H. from Duncan Auto Body - Quakertown responded on 10/07/2013

I personally spoke to Margaret (Peg) in response to her experience. She said that her entire experience was great except that she didn't understand why the tire needed to be replaced.The initial estimate did not have anything regarding the wheel or tire.
I explained that while her car was in our shop, our technician noted a minor scuff on the wheel at the bead,and the tire had a minor cut in the same area. Out of an abundance of caution, the tire was replaced and the wheel required refinishing to correct the scuff.
We did have pictures of the wheel and tire showing the slice and these were emailed to Peg.


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