Coggin Deland Hyundai

Gaysha,

Thank you for your response and your business. I understand that you don't think you received a discount but I reviewed your invoice and there is a discount applied. If you had a different coupon or discount the advisor was not aware of it. I will be glad to apply any discount you have to your next service.

The star rating is used exclusively to evaluate the performance of your service advisor, Lance. If Lance did not earn 5 stars please let me know. If Lance did earn 5 stars it would be greatly appreciated if you could re-score this survey for him. It is very important to his position.

Thank you,

Debbie,

Thank you for your response and your business. I apologize that your detail was not done to your satisfaction. I see that the detail service was done back in October. I would be glad to have someone re-do the detail for you at no charge to you.

The star rating is used exclusively to evaluate the performance of your service advisor, Stacey. If Stacey did not earn 5 stars please let me know. If Stacey did earn 5 stars it would be greatly appreciated if you could re-score this survey to reflect that. It is very important to her position.

Thank you,

Kristy,

Thank you for your response and your business. I am glad that Lance was able to provide you an excellent service experience. We look forward to seeing you for your next service.

Thank you,

Angela,

Thank you for your response , it is very important to us. I apologize that you did not have the positive experience that you deserve. I don't know why there were so many different people involved in the process but that may be where the issue is. i will make sure that your next experience is much more pleasant. Unfortunately, we do not have the capacity to keep every part on the shelf but we will make sure that when the part does come in you will be made aware and we will do our best to get your vehicle done quickly.

Thank you,