Coggin Deland Hyundai

Thank you for your response and your business. I do apologize that the communication was lacking. It is not a normal practice to not communicate with you. I will make sure in the future that you are kept aware of the progress on your vehicle. If there is anything I can do in the future please let me know.

Thank you,

Thank you for your response and your business. Both are very important. I apologize that it took longer than you expected. The normal time is at least an hour. The appointment time is to meet with your advisor, not when it gets in the shop.

The star rating is used exclusively to evaluate the performance of your service advisor, Ted. If he did not earn 5 stars, please let me know. If he did earn 5 stars it would be greatly appreciated if you could re-score this survey for him. It is very important to his position.

Thank you,

Michael,

Thank you for your response and your business. I apologize that it took longer than expected to perform your service. The appointment time is with your advisor, not when it gets in the shop. We are working on getting more techs so that this does not happen.

The star rating is used exclusively to evaluate the performance of your service advisor, Stacey. If she did not earn 5 stars, please let me know. If she did earn 5 stars it would be greatly appreciated if you could re-score this survey for her. It is very important to her position.

Thank you,

David,

Thank you for your response. I spoke with Jennifer to discuss where the discrepancy was and after researching the matter I found that the price that was quoted to you via text is identical to what she charged you for. After the discount she gave you it came to much less than what you were quoted. If you could please contact me with any concerns I would appreciate it.

The star rating is used exclusively to evaluate the performance of your service advisor, Jennifer. If she did not earn 5 stars please let me know. If she did earn 5 stars it would be greatly appreciated if you could re-score this survey for her. It is very important to her position.

Thank you,

Thank you for your response and your business. You are absolutely correct in your observation. I apologize that you have had so many issues  recently. We are working on correcting that.

Thank you again,