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Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

170 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


SM
Stephen M.
Tennessee
GMC Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2017 Category: Service
Stephen said they found a problem with his vehicle while it was there. They claimed it was broken before he took it in but that is not true. He stated he felt they either mislead him or were misinformed. He said he would go back to them for parts but not for service. They did treat him great.
This review was collected via phone interview by Customer Research Inc.
DWAYNE C. from Cole's Carquest Auto Parts and Service responded on 03/29/2017

This vehicle came to us with an engine performance problem.  We spent a considerable amount of time locating and verifying the problem.  The repair required the removal of the intake manifold and, upon inspection, we found evidence of a coolant leak at the heater hose connection.  The intake was actually broken at the connection so when the repair is done, the intake must be replaced.  The customer declined the repair at this time.  I understand his frustration but we were as straightforward as we could be in explaining the repair.
Dwayne Cole, Owner


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