Coles Service Center


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

194 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review about 4 hours ago
Jeffery R. ReScore Review on 06/08/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jeffery said he never took his vehicle back to this business to resolve the issue. He repaired everything himself.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/27/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Jeffery said they did an alignment and there were some parts that were not put back together. His brake booster is out.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/27/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 05/24/2017

Jeffery,  Thank you for recommending our shop.  Restoring an insurance totaled vehicle is always a challenge and you have really come a long way and replaced a lot of parts.  I would love to follow up on the alignment if you have replaced the other caliper as you planned.  Also, I was curious what parts were not put back together?  Talk soon.  Call when you are ready for the follow up alignment.

Deanna Cole
228-282-4807
Eddie N. ReScore Review on 04/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eddie said the business worked on his vehicle and he was satisfied with what they did.
Vehicle: GMC Yukon
Category: Service
Service Date: 03/03/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Eddie said the overall experience was average but he would recommend this business.
Vehicle: GMC Yukon
Category: Service
Service Date: 03/03/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 04/13/2017

We here at Cole's Service Center want to take a moment and thank you for your business. If there is anything we could do for you in the future please guve us a call. 228-826-5121

Deanna Cole
Deanna C. at Coles Service Center responded on 04/28/2017

Thank you Eddie for your consideration.  We look forward to serving you again in the future.  Please don't hestitate to call if we can help.
Have a great summer.

Deanna Cole
228-282-4807
BRIAN R. on 10/23/2017
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"My baby’s 1st vehicle"
Took my son’s future car to get checked. They informed me of all the things that would need to be done to get the car safe for him to drive. They got what I needed done quickly and kept me informed. My son is super excited to get something to drive.
Vehicle: Ford Explorer Sport Trac
Service Date: 10/18/2017
Review Created: 10/23/2017 12:13 PM
BILL O. on 10/06/2017
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"Family owned, community trusted"
Always reliable and trustworthy
Vehicle: Honda Accord Cpe
Service Date: 10/05/2017
Review Created: 10/06/2017 01:17 AM
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you for choosing us here at Cole's Service Center your choice in automotive care. We appreciate your support and business.

Deanna Cole
228-282-4807
Kyle D. on 10/03/2017
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Kyle said they did a good job.
Vehicle: Ford F-150
Category: Service
Service Date: 09/25/2017
Review Created: 10/03/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you for your business. If we can be of any further help please give us a call.

Deanna Cole
David S. on 09/30/2017
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David said this business is local and he would recommend them for service.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 09/27/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you David, for letting us be your choice in automotive care. We appreciate your business and support. 

Deanna Cole
Tim I. on 09/29/2017
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Spoke with Debbie. She said she was pleased with the great service. She had no complaints with her service.
Vehicle: Toyota Tundra
Category: Service
Service Date: 09/13/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you for the kind words. We thank you and appreciate you for the business. If we can be of any other assistance please give us a call.

Deanna Cole
Stephen P. on 09/25/2017
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Spoke with Laura. She said they did a very good job.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/18/2017
Review Created: 09/25/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you for letting us be your choice in automotive care. We appreciate your business.

Deanna Cole
David H. on 09/22/2017
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Spoke with Donna. She said the business is local and her family likes to trade locally.
Vehicle: Ford Edge
Category: Service
Service Date: 09/18/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
JACQUALINE D. on 09/18/2017
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"Dependable service"
Service is prompt
Always reliable
Vehicle: Toyota Highlander
Service Date: 09/13/2017
Review Created: 09/18/2017 11:27 PM
Deanna C. at Coles Service Center responded on 10/06/2017

Thank you Mrs. Jacqualine, we appreciate your business. Thanks for always choosing Cole's Service Center for your auto needs.

Deanna Cole
Angela J. on 09/14/2017
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Angela said the personnel she dealt with during her visit to this business were friendly and nice.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/18/2017

Thank you Mrs. Angela for the kind words. We appreciate your business as always. If we can be of any further help, please give us a call.

Deanna Cole
Sarah W. on 09/11/2017
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Sarah said the business is great and he has no complaints. He is always satisfied with their service.
Vehicle: Dodge Caliber
Category: Service
Service Date: 09/01/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/13/2017

Thank you Sarah for your business. If we can be of any further assistance please give us a call.

Deanna Cole
TROY J. on 08/30/2017
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"5 Stars"
They are great on details. They also try to find the cause of the problem without changing extra.
Vehicle: Ford Explorer
Service Date: 08/29/2017
Review Created: 08/30/2017 08:13 PM
Deanna C. at Coles Service Center responded on 09/08/2017

Thank you Troy, for letting us be your choice in automotive care. If we can be of any further assistance please don't hesitate to call.

Deanna Cole
Karla L. on 08/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Karla said she is never treated politely by the lady answering the phones. The only reason she goes back is because of Wes, who is great.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/20/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/13/2017

We here at Cole's Service Center appreciates your business. Thank you for letting us be your choice in automotive care. If we can be of any further assistance, pleaase don't hesitate to call. 

Deanna Cole
Kevin P. on 08/29/2017
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Spoke with Danielle. She said they are affordable and honest. They always get the work done quickly and they are always friendly.
Vehicle: INFINITI FX35
Category: Service
Service Date: 08/09/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Robert A. on 08/25/2017
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Spoke with Becky. She said the employees are fast and they took care of all of her needs.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/25/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/08/2017

So happy you were satisfied with our services. If there is anything we could help with in future, please don't hesitate to call. We here at Cole's appreciate your business.

Deanna Cole
Jesse B. on 08/25/2017
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Jesse said the staff did an outstanding job. They helped him out and they were honest with him.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/15/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/08/2017

Thank you Jesse for letting us be your choice in auto care. We appreciate your business. If there is any further assistance you need please just give us a call.

Deanna Cole
Edmund K. on 08/24/2017
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Spoke with Susan. She said she would recommend this business for service.
Vehicle: Ford Fusion
Category: Service
Service Date: 08/21/2017
Review Created: 08/24/2017
This review was collected via phone interview by Customer Research Inc.
Billy G. on 08/23/2017
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Billy said the receptionist is nice and informative. He is searching for a business that provides good service and for now he is satisfied with the service this facility provides.
Vehicle: Ford F-150
Category: Service
Service Date: 08/08/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Bryant M. on 08/23/2017
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Bryant said the business provided really good service.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 08/11/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Deanna C. at Coles Service Center responded on 09/08/2017

Thank you Bryant for letting us be your choice in automotive care. If there is anything in the future we could help with please don't hesitate to call.

Deanna Cole
228-282-4807
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