CollisionMax of Sicklerville

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 1133 Reviews )

ReScore Reviews™ (4)

ReScore
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
Latest Review over 1 year ago

Reviews


DD
David D.
Ford
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2015 Category: Collision
The other party paid by third party check and they would not accept it.
This review was collected via phone interview by CSi Complete

ER
Edward R.
Acura
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2015 Category: Collision
The car was dirty when my wife went to pick up the car.
This review was collected via phone interview by CSi Complete

KK
Kenton K.
Nissan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/18/2015 Category: Collision
I'm not happy with the work.
This review was collected via phone interview by CSi Complete

VC
Vicki C.
Toyota
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2015 Category: Collision
When I picked up the car, it was not fixed correctly.
This review was collected via phone interview by CSi Complete

PW
Patrick W.
Volkswagen
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2014 Category: Collision
The service was just okay because they used after market parts.
This review was collected via phone interview by CSi Complete

FL
Frances L.
GMC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/09/2014 Category: Collision
They did not give me the right grill and the parts were laid on the seats.
This review was collected via phone interview by CSi Complete

TW
Treacy W.
Ford
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/23/2014 Category: Collision
I wasn't totally pleased with the work. I had to go back several times.
This review was collected via phone interview by CSi Complete

AP
Alvin P.
Mercedes
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2014 Category: Collision
I was not satisfied the first time. The door was not aligned and runs in paint. They are supposed to be professional!
This review was collected via phone interview by CSi Complete

BM
Brianna M.
Pontiac
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2014 Category: Collision
They were very ignorant and they had an attitude.
This review was collected via phone interview by CSi Complete

WB
Walter B.
Saturn
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2013 Category: Collision
The management didn't call and keep me updated on the parts. They have a lack of professionalism.
This review was collected via phone interview by CSi Complete
Deadra Q. from CollisionMax of Sicklerville responded on 11/13/2013

Hello Walter, We apologize that you were not informed when the parts arrived for your vehicle so that you could bring it in for repair. We strive for professionalism and we also strive to keep our customers informed of each step in the process of the repair of their vehicles. We hope that while your vehicle was in our shop that you were kept you informed as to the progress of the repairs. We very much appreciate your business and once again apologize for the lack of communication concerning the arrival of the parts. Thank you for choosing CollisionMax.


SB
Sherie B.
GMC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/07/2013 Category: Collision
My car was dirty, the brakes were not working, and parts were broken.
This review was collected via phone interview by CSi Complete
Deadra Q. from CollisionMax of Sicklerville responded on 08/20/2013

Hello, Sherie.  I apologize that you were not satisfied with the repair of your vehicle and we would like to resolve the issues.  We do guarantee our work with a Nationwide Lifetime Guarantee.  The problem with your brakes was not on our repair order, but we would be more than happy to check them for you. We will be contacting you to schedule a time that is convenient for you to take a look at your vehicle.  We do appreciate your business and thank you for choosing CollisionMax.


RF
Randall F.
Ford
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2013 Category: Collision
It took too long. The car was not ready and more damage was done.
This review was collected via phone interview by CSi Complete

WH
Willie H.
Infiniti
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/21/2012 Category: Collision
The car is not finished yet and I've taken it back twice.
This review was collected via phone interview by CSi Complete

EC
Eric C.
Dodge
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2012 Category: Collision
I had over spray from primer and clear coat all over inside of my door. They didn't tape it off like they said. They tried to tell me it was dirt or grease.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 09/06/2012
Eric, we would be glad to remove any overspray inside the door jamb. You told us that you painted custom cars and would take care of it yourself. Your repair has a worry-free guarantee, which lasts for as long as you own the vehicle... please bring it by anytime.

MW
Michael W.
Nissan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2012 Category: Collision
They messed up my tail lights.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 07/16/2012
Hi, Michael. We're sorry that we messed up your lights. It took a week, but we were able to get you a new set free of charge. Sorry again for the inconvenience. Thank you for choosing us.

FM
Frank M M.
Ford
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2012 Category: Collision
Bad quality of work.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 04/27/2012
Hello, Frank. We're sorry you were not happy with the quality of work done on your truck. The deer hit made a dent on the side of the truck bed that we did not see initially and that was why the door was not properly lining up. I hope that, when you brought the truck back, you were satisfied with how we replaced the headlamp, readjusted the door and repaired/painted the truck bed side. Please let us know if there is anything else we can do for you.