CollisionMax of Sicklerville

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

(1,133 Reviews)

ReScore Reviews™ (4)

ReScore
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
Latest Review over 1 year ago

Reviews


DF
Deborah F.
Mitsubishi
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2012 Category: Collision
The car was not fully repaired. The shop did not look under the hood and converable top was not repaired. No one took responsibility for the damage.
This review was collected via phone interview by CSi Complete

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2012 Category: Collision
My car was not fixed and nobody seems to care.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 08/20/2012
Sorry you feel that way, Deborah. We did fix the rear cover that was damaged from the accident. We were just going by the recommendation of the insurance company about your convertible top not operating properly. If there are any other concerns please contact your insurance company and they will let you know how to take care of issues.

DC
Daniel C.
Ford
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2012 Category: Collision
They took care of me and acknowledged the problem.
This review was collected via phone interview by CSi Complete

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2012 Category: Collision
I picked up the vehicle and then it broke down. I was treated well and the service was good.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 08/15/2012
Hi, Daniel. We're sorry about the inconvenience you had with the recall on your vehicle that caused it to break down. We're glad to hear your dealer was able to take care of this warranty issue. Thanks for choosing us.

DC
Diane C.
Kia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2012 Category: Collision
The quality of the repair was not good.
This review was collected via phone interview by CSi Complete

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2012 Category: Collision
They don't do quality work. They gave me vehicle with problems on it. They gave it back with a lot of scratches on it. They were in a hurry and the shop was busy.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 08/15/2012
Hi, Diane. We're sorry you felt like we were a busy shop. Please let us know about your issues with the vehicle and we will be happy to take care of everything. You have a worry-free guarantee on your repairs, which entitles you to a warranty for as long as you own the vehicle. Thanks for choosing us.

MA
Maurice A.
Honda
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2012 Category: Collision
They were not very friendly with me. I did not feel welcome there. The repair was fine.
This review was collected via phone interview by CSi Complete

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2012 Category: Collision
They weren't too cordial when I came in.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 06/12/2012
Hi, Mr Allen. I am sorry we made you feel that way when you arrived at out shop. Hopefully everything else went well. - Marty

KM
Kim M.
Jeep
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2012 Category: Collision
It looks beautiful. They were not nice, I wanted to know what was wrong with the truck. Once the insurance was involved, they did not want to hear from me.
This review was collected via phone interview by CSi Complete

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2012 Category: Collision
There was a time issue.
This review was collected via phone interview by CSi Complete
Rich T. from CollisionMax of Sicklerville responded on 03/23/2012
Kim, thank you for being patient during the repairs. We know that an auto accident isn’t a pleasant experience but we are glad were able to get all of the issues resolved.

KW
Ken W.
Blackwood, NJ
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2018
Worst ever
They are rude for starters. They lie about progress on your vehicle. Don’t communicate with each other. They prolong repairing time to charge more money for labor time. Also don’t return calls ever.

JK
Joseph K.
Saturn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2015 Category: Collision
It took longer than usual.
This review was collected via phone interview by CSi Complete

EL
Erica L.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2015 Category: Collision
Everything was explained and the car was done early!
This review was collected via phone interview by CSi Complete

SD
Susan D.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2015 Category: Collision
I didn't have any problems!
This review was collected via phone interview by CSi Complete

DB
David B.
Toyota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2015 Category: Collision
There were some bumps along the way. It took a week longer than expected and included additional trips. They did all they could to make things work out. They were courteous and they worked with me to make sure everything was complete.
This review was collected via phone interview by CSi Complete

AB
Anna B.
Toyota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Collision
They got the work done and we were happy with them!
This review was collected via phone interview by CSi Complete

PL
Paul L.
Toyota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2015 Category: Collision
The service was good!
This review was collected via phone interview by CSi Complete

EB
Elizabeth B.
Lincoln
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2015 Category: Collision
They were prepared for me, all I did was hand them my keys and credit card!
This review was collected via phone interview by CSi Complete

DB
Daniel B.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2015 Category: Collision
The guy at the service desk took care of everything!
This review was collected via phone interview by CSi Complete

RS
Rafael S.
Jeep
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2015 Category: Collision
They were prompt!
This review was collected via phone interview by CSi Complete

BB
Brenda B.
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2015 Category: Collision
They were great!
This review was collected via phone interview by CSi Complete

RM
Robert M.
Ford
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2015 Category: Collision
Things that should have been done were not done and some things were not followed up on.
This review was collected via phone interview by CSi Complete

AL
Ashley L.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2015 Category: Collision
It was done when it was supposed to be and it looks beautiful!
This review was collected via phone interview by CSi Complete

RM
Roxanne M.
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015 Category: Collision
They were always very courteous and kept me updated on what was going on!
This review was collected via phone interview by CSi Complete

WM
William M.
Ford
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/04/2015 Category: Collision
For one week they kept saying the vehicle would be ready the next day and it wasn't, it was a major inconvenience. The two people I dealt with seemed to have no idea what they were doing.
This review was collected via phone interview by CSi Complete