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Oil Change 181

Problem 77

Care 73

Engine 69

Issue 55

Recent Reviews

Jera C.

Loveland, OH

08/13/2022

Category: Service

Rebuilt engine lasted 1 week

I took my 2011 Elantra in for a problem I had on the highway in May. After a few days there, I called to see what they found out, and was told I needed a new engine. I was also told the corporate office would most likely cover the cost. After many conversations with many different people at the corporate office, I was told there was a problem with engines from 2011-2017, and additional warranty miles were added onto the original 100,000 mile warranty. Those additional miles ranged from 20,000-50,000, depending on who answered the phone at the corporate office. Though I was at 155,000 miles, I felt since I maintained an exemplary service record, I should have received some kind of consideration. After another week passed, Columbia Hyundai's service department told me corporate was only willing to pay for half of the "new engine". I was not given a loaner and was told they didn't have any, but I would move to the first slot when one became available. I rented a car at my own expense, and approved half the cost of the "new engine". After making weekly phone calls for updates for 8 weeks, my car was ready. I was told it was a "rebuilt engine", and it lasted exactly one week, at the expense of $2900. I returned the car to Columbia, and was told I needed a part that goes on the outside of the engine that was taken from my old engine at an additional expense of almost $700. I had no choice but to buy another car and get mine repaired in order to sell it without burdening someone else. Fortunately, I knew an honest mechanic at another repair shop who put the part on for less than half of what the dealer wanted.
Columbia did absolutely nothing for me, except take $2900 to install a "rebuilt engine". I will never buy another Hyundai. BTW, when I asked the GM if the engine problem had been resolved as of 2018, he said, "I'm not sure".

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