ReScore Reviews™ (5)
Thanks for the feedback. All of the recommendations are written on your invoice. After the phone call, we received the impression that you were not to interested in the other issues. We do not pressure any of our customers. So rather than reiterate everything at the counter, we simply let it go because we did not want you to feel pressured. But, everything is typed up on your final invoice. If you have any questions, please feel free to call us and we will go through the items that you would like to discuss, thanks!!
Maybe, since I'm the kind of guy that works on my own truck he figured this was acceptable, and there were no other customers present in your waiting area at the time, but still, I am a customer - not one of the guys in the shop, and while I may be well acquainted with four-letter words, having worked in positions where I've had to deal directly with the public, I don't think this should be an acceptable way to address ANY customer.
I've always been satisfied with the work you've done for me and would like to continue our relationship, but perhaps you should keep him in the garage if he can't control his speech.
The seller made no effort to get anywhere near Walmart's price for the Michelins.
(I would have gone back to Walmart but I was in a hurry)
Service was swift.
Hello and thanks for the feedback. I apologize for the temperature, the office we have is too tiny so it cools and warms quickly. In some cases, we can beat Walmart's prices, in some cases, we can't. We could not get anywhere close on this particular tire. If we can, we will as we try to be competitve. But remember, your money stayed in Hamilton, and did not go to Arkansas! I am sure our service was also much better than you would have had at Walmart. Thanks for choosing us and take care.