Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

573 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 2.8/5Overall Rating 2.8/5rating 2.8rating 2.8rating 2.8
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
98% Would Recommend
Latest Review 13 days ago

Reviews


Verified Customer
Hamilton, OH
Buick Enclave
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2019
Great customer service
Pfefferle Tire is a local business that I want to support. They make it easier in the way that they treat you. They make every effort to take care of any issues that you have with your vehicle.

JB
James B.
Hamilton, OH
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019
Well, I have one negative comment.
The mechanic who pressed in the ball joints on the steering knuckles for my truck made it a point to loudly complain about the "silver shit" (anti-sieze) I had brushed on the one I had unsuccessfully attempted to install myself.

Maybe, since I'm the kind of guy that works on my own truck he figured this was acceptable, and there were no other customers present in your waiting area at the time, but still, I am a customer - not one of the guys in the shop, and while I may be well acquainted with four-letter words, having worked in positions where I've had to deal directly with the public, I don't think this should be an acceptable way to address ANY customer.

I've always been satisfied with the work you've done for me and would like to continue our relationship, but perhaps you should keep him in the garage if he can't control his speech.

LR
Lindsey R.
College Corner, OH
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Service
Lindsey said her experience was pretty good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Hamilton, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019
Oil Change
Prices are a little high. Should have price saving for oil change and tire rotation.

DS
Dre S.
Hamilton, OH
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
Dre said the guys at the business are helpful, they let him know exactly what needs to be fixed now and or later. The price is actually moderate with the work that they do and they would let him know what they will be doing ahead of time. He would recommend everyone to go there and they are fast with service.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Hamilton, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019
Oil change and tire rotation
I will always use this location for general automotive maintenance due to overall consistency.

Verified Customer
Hamilton, OH
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Courteous friendly personnel/knowledgeable technicians/reasonable prices
Same as above: courteous, friendly personnel knowledgeable techs, reasonable prices, close to my home, a business that has served our area for many years and is trusted.

CH
Callie H.
Hamilton, OH
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Callie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Hamilton, OH
Chevrolet Cavalier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Steve said the prices were too high.
This review was collected via phone interview by Customer Research Inc.

JR
Jeff R.
Hamilton, OH
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Jeff said it took a longer than he anticipated , but the service wasn't bad.
This review was collected via phone interview by Customer Research Inc.

AA
Alvin A.
Hamilton, OH
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Alvin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
Hamilton, OH
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018 Category: Service
Steven said the service was good.
This review was collected via phone interview by Customer Research Inc.

PO
Peter O.
Fairfield, OH
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Peter said the employees were very personable and they provided great service. The work was done smoothly, but his vehicle still has a rattling sound.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Hamilton, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Kyle said it is always great service, and close by. It is not too expensive.
This review was collected via phone interview by Customer Research Inc.

RB
Raymond B.
Hamilton, OH
Chrysler Town & Country SWB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2017 Category: Service
Raymond said he was expecting a different service price.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Oxford, OH
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017
Stand behind their work.
It's always nice to have a mechanic or shop that you trust. We feel that way about Pfeffrle Tire. W e seek out Chris, or someone under his direction. We recently were in the market for tires and wheels. Chris gave us a web site for us to check out for the wheels. Easy peacy.
While things did not go as planned for the installation, Chris stood behind his work and made things right.

CC
Chris C.
Hamilton, OH
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Chris said usually the business is good, but this time they tried to nickel and dime him for everything.
This review was collected via phone interview by Customer Research Inc.

AA
Alvin A.
Hamilton, OH
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2017 Category: Service
Alvin said the service is good, and that's why he goes back.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Hamilton, OH
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2017
Honest
Admitted that problem allegedly discovered in last visit was incorrect. I did not have repairs done as I was skeptical. They did find an issue and took care of it. They are very good at diagnosis and letting the customer make the decision.

AH
Amy H.
Hamilton, OH
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Amy said everything was fine. The only issue she has is that her vehicle has the scent of paint fumes in it which were not there prior to the service.
This review was collected via phone interview by Customer Research Inc.

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