Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1520 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.9230769/5Overall Rating 3.9230769/5Overall Rating 3.9230769/5rating 3.9230769rating 3.9230769
Original
Overall Rating 2.3846154/5Overall Rating 2.3846154/5rating 2.3846154rating 2.3846154rating 2.3846154
97% Would Recommend
Latest Review about 17 hours ago
Courtney/CRAIG B. on 01/17/2018
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"Efficient and Knowledgeable "
I love Pfefferle! The guys are super helpful, their service is quick. Oil changes in general suck, but even I can handle it if I can deal with friendly people who get me in and out quick. Bonus that I can sit in the car and scroll mindlessly on my phone.
Vehicle: Buick Enclave
Service Date: 01/17/2018
Review Created: 01/17/2018 07:50 PM
Ruth C. on 01/13/2018
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Ruth said they are very knowledgeable. It was very good, and they got her in and out.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 01/10/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Vonna A. on 01/11/2018
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Vonna said this business's prices were the best. She said she liked their information about service.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Sam M. on 01/11/2018
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Sam said the employees were friendly, knowledgeable, and polite.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/10/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Mike L. on 01/10/2018
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Mike said he's been going there for years and they're always great.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 01/03/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Amanda W. on 01/10/2018
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Amanda said the staff were very helpful and also very informative.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 01/03/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
pat L. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Pat said the staff did a pretty good job.
Vehicle: Lexus ES 300
Category: Service
Service Date: 12/13/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Tiffany H. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I can get in and out quickly. The staff is very nice and helpful.
Vehicle: GMC Terrain
Service Date: 01/05/2018
Review Created: 01/06/2018 05:16 AM
Dr Gerald G. on 01/05/2018
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"Handy and always a good job done."
Picked my car up, put on 4 new tires, front struts, and rear shocks.
Delivered car back to me same day. Car rides like it is new. Fair price also.
I am very happy with their service.
Vehicle: Cadillac SRX
Service Date: 01/03/2018
Review Created: 01/05/2018 03:56 AM
Tim B. on 01/03/2018
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"Oil change"
As always great service!
Vehicle: Ford Explorer
Service Date: 01/02/2018
Review Created: 01/03/2018 01:48 PM
Rod L. on 01/02/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"surprising information recevied"
I brought my 2016 Kia Sorrento in for an oil change last Friday, December 29. I was immediately guided into the garage and told the technician that i needed an oil change. He asked me if I was using synthetic oil in this car. I told him that Pfefferle was the only place the oil had been changed in this car and whatever he had on record was what was being used. He told me that standard was being used but it was suggested that either a blend or synthetic should be used. Now I'm not sure whether to think everything is ok or if I've been using the wrong oil for the past 18 months.
Vehicle: Kia Sorento
Service Date: 12/29/2017
Review Created: 01/02/2018 05:54 AM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 01/03/2018

Good Morning Rod,

Here's the deal - conventional oil is fine for this engine. However, you are running the conventional oil to long inbetween oil changes.  Conventional every 3,000 miles and full synthetic every 5,000 miles.  You were recommended to step up in oil due to how long you are going between changes.  Hope this helps, thanks!!

Chris Pfefferle

Don F. on 12/30/2017
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"Great service"
Great people, quality service.
Vehicle: Kia Sportage
Service Date: 12/28/2017
Review Created: 12/30/2017 08:31 AM
Andrew P. on 12/30/2017
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"timely service"
Everyone was friendly and answered any question a had great service .
Vehicle: Nissan Altima
Service Date: 12/29/2017
Review Created: 12/30/2017 04:24 AM
Thomas R. on 12/28/2017
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Spoke with Thomas' wife. She said the service at the business has always been excellent. The staff is courteous and thorough. They have always explained everything to her.
Vehicle: GMC Envoy
Category: Service
Service Date: 12/12/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
JACQUELYN H. on 12/27/2017
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"Amazing experience "
I am a newer client of Pfefferle, and both experiences have been great!! I feel like I have finally found ‘my shop’!! Feels good taking my car somewhere that I trust!
Vehicle: Acura 3.0CL
Service Date: 12/22/2017
Review Created: 12/27/2017 09:40 AM
David M S. on 12/27/2017
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"oil change and tire rotation"
the employees were professional and polite. gave us the time frame which was important to us. after 5 oil changes the 6 one is free.
they send our history thru e-mail and it is an easy way to keep records.
Vehicle: Toyota RAV4
Service Date: 12/26/2017
Review Created: 12/27/2017 05:47 AM
Rhonda C. on 12/26/2017
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"Professional and courteous "
Always fast and friendly
Vehicle: Honda Civic Si
Service Date: 12/26/2017
Review Created: 12/26/2017 08:05 PM
Gary G. on 12/23/2017
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"Great as usual."
As always Steve & his crew were courteous & friendly. The problem with my vehicle was taken care of promptly. I have been a customer for over 20 years.
Vehicle: Toyota Camry
Service Date: 12/19/2017
Review Created: 12/23/2017 12:30 PM
Mindy W. on 12/21/2017
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Mindy said she has been going to this business since they opened.
Vehicle: Mercury Mariner
Category: Service
Service Date: 12/16/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Gary R. on 12/19/2017
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Gary said he likes this business and he liked the service that was done to his vehicle.
Vehicle: Buick LeSabre
Category: Service
Service Date: 12/13/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
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