Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

999 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.4999975/5Overall Rating 3.4999975/5Overall Rating 3.4999975/5rating 3.4999975rating 3.4999975
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago

Reviews


CS
Carole S.
Independence, KY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Carole said she loves the staff. They are straight up with her about how much the service will cost, and what needs to be done. They do not do any work that is not needed, or with out her permission. She appreciates them.
This review was collected via phone interview by Customer Research Inc.

JN
Jesse N.
Kentucky
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Spoke with James, He said he loves the place and everything was great except it took longer than expected.
This review was collected via phone interview by Customer Research Inc.

SP
Steven P.
Walton, KY
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Steven said the employees were courteous, on time, and did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

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Bob S.
Independence, KY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
You trust your doctor trust Complete
Last oil change Complete noticed some oil leaks. Valve cover, oil pan and one other $300 part. Took the 2009 Escape to the doctors at Complete(Eric, Wil and Daniel) and they found the valve cover gaskets and oil pan gaskets leaking and replaced them. The expensive $300 part no problems. Many many shops would have replaced it and I’d have never known the difference.
Folks this is the way Complete has always operated. Fix what needs fixing now, mention to you something that may need work down the road but not now and they’ll keep an eye on it.
BTW we raced in the ARCA series in the early 2000's and we ran Cup bodies and Cup engines. Our engine builders told us to absolutely changed your oil every 3,000 miles. Just like taking a shower. You can buy the most expensive body wash but after 3 days you are going to smell and have collected dirt the same as your engine. Got this one from the top NASCAR engine builder

JV
Joyce V.
Walton, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Joyce said she has always been able to get an appointment at this facility when needed. She stated the service is done quickly, efficiently, and the staff seem to check everything needed.
This review was collected via phone interview by Customer Research Inc.

KM
Kathleen M.
Kentucky
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Kathleen said the technicians were very professional, did the service quickly, communicated well and did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Dry Ridge, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Matt said the business did a good job. They had him in and out, but the price was a little more than he expected.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Crittenden, KY
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
William said that he would absolutely recommend this business for services.
This review was collected via phone interview by Customer Research Inc.

LC
Laveata C.
Williamstown, KY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Laveata said she is always treated right and that Willie was the best employee there.
This review was collected via phone interview by Customer Research Inc.

BC
Barb C.
Kentucky
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Barb said the staff was excellent, friendly, and the price was affordable.
This review was collected via phone interview by Customer Research Inc.

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Ryan S.
Kentucky
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ryan said the staff at this business were good to her, he has taken multiple vehicles to this business, and this is the first time they caught something that could have been a real problem.
This review was collected via phone interview by Customer Research Inc.

SS
Stan S.
Kentucky
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Stan said the people were great and the service was great. It was awesome.
This review was collected via phone interview by Customer Research Inc.

SA
Sean A.
Kentucky
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Sean said they were friendly and were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

KJ
Kent J.
Walton, KY
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Kent said he has used them for a long time. They are honest, they take care of him, and they do excellent work. Kent stated they treat him very well, and are honest.
This review was collected via phone interview by Customer Research Inc.

DD
Deann D.
Independence, KY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Deann said they did a great job.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Kentucky
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Robert said the service at this facility was great. He ended up having to tow the vehicle to a business and sell the vehicle quickly. He stated the manager at the business handled everything very well. He waited with him until a tow came to get his vehicle.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Crittenden, KY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Chris said the staff did a great job. He was 100 percent satisfied with the service. They were wonderful, polite and easy to work with. He enjoyed it. They treated him fairly.
This review was collected via phone interview by Customer Research Inc.

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Bill G.
Kentucky
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bill said he likes the service at this business. The people there are friendly and courteous and fantastic and honest.
This review was collected via phone interview by Customer Research Inc.

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Shane E.
Fairview, NC
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Shane said it was good service, but expensive.
This review was collected via phone interview by Customer Research Inc.

JR
Jade R.
Kentucky
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/16/2018 Category: Service
Jade said her vehicle had broken down and she was stranded by the side of the interstate. She called AAA and they dispatched this business to come tow her vehicle. She was supposed to be top priority because of her location and they were supposed to be there within the hour. It took the employee 1 1/2 hours to get to her. He couldn't figure out where she was. It took forever for someone to call her back. It wasn't a good experience. Once she got to the facility, everything was fine and the employees were nice but she wouldn't recommend this business for towing.
This review was collected via phone interview by Customer Research Inc.