Complete Collision CARSTAR

Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

30 Reviews

100% Would Recommend
Latest Review over 1 year ago

Reviews


LH
Lolina H.
Federal Way, WA
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04/17/2017
professional
my car was fixed just like I have never had an accident. took too long for me to go with out a car but happy with the services.

SK
Sumitra K.
Federal Way, WA
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11/12/2016
Excellant, Professional, Awesome
My experience with this facilify is top notch because of one outstanding employee who works there name Ren. He handled my roommates car that was stolen and kept us informed even though it took a month to get the car back which, was not CarStar fault. Not even a week after my roommates car was fixed my car was in a car accident and I knew exactly where to bring it. Ren was able to take it on the same day and had the car back to me in 20 days. Ren understood my work schedule and altered his schedule so I could pick-up my car. He is very professional and truly cares about his customers. I will suggest CarStar Collision to anyone who needs services because I know he/she will be in good hands. Thank you again Ren I love my car your team took really good care of the car.

JW
Julia W.
Washington
Verified
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10/24/2016 Category: Collision
Julia said this business does excellent work and they are fast.
This review was collected via phone interview by Customer Research Inc.

CA
Conjouel A.
Washington
Verified
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10/24/2016 Category: Collision
Conjouel said they were very hands on at this business.
This review was collected via phone interview by Customer Research Inc.

DQ
Darlene Q.
Washington
Verified
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12/17/2015 Category: Collision
Darlene said the work turned out great. She would like to thank Julie because she went out of her way to help her. She spent 7 hours on the phone trying to get the claim paid.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Washington
Verified
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12/17/2015 Category: Collision
Ronald said this business does great work. He highly recommends them and they are his go to vehicle business.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Washington
Verified
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11/28/2015 Category: Collision
Laura said the employees at this business were quick, provided great customer service and did a great job on her vehicle. Her vehicle was returned earlier than promised and she was definitely kept adequately informed. She would definitely recommend this facility. She chose this facility because it was the lowest price for the quote of her vehicle's service. The employees did a really good job providing service and this is her go to business now.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Washington
Verified
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10/20/2015 Category: Collision
Robert said this business is excellent in all regards.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Washington
Verified
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10/20/2015 Category: Collision
Paul said this business did a good job. He did not get a promise date from the business.
This review was collected via phone interview by Customer Research Inc.

SE
Scott E.
Washington
Verified
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10/15/2015 Category: Collision
Scott said this business did a great job. He appreciated how they took their time to get the repairs done right. They made the entire process very predictable, and they repaired the vehicle so well, that his wife does not want to purchase a new vehicle. They were a day late with the repairs because they wanted to make sure that everything was good, but they let him know of the delay well ahead of time.
This review was collected via phone interview by Customer Research Inc.

RJ
Rachel J.
Washington
Verified
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10/14/2015 Category: Collision
Rachel said this business was very helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

KA
Kim A.
Federal Way, WA
Verified
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05/04/2015 Category: Collision
Kim said the service was excellent. She would not go anywhere else as she was extremely happy.
This review was collected via phone interview by Customer Research Inc.

EM
Erin M.
Federal Way, WA
Verified
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05/02/2015 Category: Collision
Spoke with Mark. He said the business was friendly and they did a really good job. The repairs took an extra day but they were really good at letting him know. He does not remember the reason for the delay.
This review was collected via phone interview by Customer Research Inc.

FB
Farshad B.
Washington
Verified
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03/16/2015 Category: Collision
Farshad said this business had good customer service and did a good job, but they forgot to install his toolbox.
This review was collected via phone interview by Customer Research Inc.

DB
Dianne B.
Washington
Verified
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03/13/2015 Category: Collision
Dianne is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Washington
Verified
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03/13/2015 Category: Collision
David said this business did a great job and they were thorough. Ward, his estimator, did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
Joshua W.
Washington
Verified
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03/13/2015 Category: Collision
Joshua said they are awesome at this facility. He said he thinks they have outstanding customer service and he really appreciates their vast knowledge of vehicles. They did the work in a timely manner. He has also recommended them to all of his friends.
This review was collected via phone interview by Customer Research Inc.

RE
Richard E.
FEDERAL WAY, WA
Verified
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11/03/2014 Category: Collision
Richard said this business is awesome and the personnel were wonderful. They did good job.
This review was collected via phone interview by Customer Research Inc.

JK
Janell K.
FEDERAL WAY, WA
Verified
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11/01/2014 Category: Collision
Janell said the service was great.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Auburn, WA
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10/28/2014
Above and beyond
The owner of our company hit some tire debris that loosened his left rear quarter panel. He received an estimate for about $1,800 at one shop. They quoted under $400 at this shop. He left it with them while he traveled out of the country. Upon his return they said they didn't need one of the parts and charged him under $300. I scratched the lower part of my bumper and took it to them for repair. They told me I would get it back on the afternoon of the second day. I received a call short after noon that day that it was ready. Not only did they do a great job on the damage I brought it in for but they found and repair another spot I didn't even know about, and they touched up some rock chips on the hood and top. They did all this for less than another shop I was considering. They are great to work with and based on my experience I highly recommend them as does the owner of our company. (He's the one that recommended them to me.)

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