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Conicelli 258

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Conicelli Hyundai 136

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Recent Reviews

Maurice W.

Philadelphia, PA

02/02/2023

Category: Service

Do yourself a favor and stay away

Worst experience from a dealership I ever encountered. This being my fourth year as a lessee from Hyundai this whole ordeal will deter me to purchase or recommend Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai I would not recommend at all due to the unprofessionalism and brash display for lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful at all from beginning to end. His lack of understanding and concern for a customer in need didnt show until the customer has something the need which in this case was a loaner vehicle. My car being unable to start and towed to the shop I was told twice on the phone by service reps no loaners were available. Until magically I expressed my concern online a loaner became available the same day. Also, My car was damaged in the process of being in route or in possession of the dealership from front low and middle fender damage and undercarriage damage. After several unanswered calls and voicemails from my insurance company i am left with a damaged vehicle. After showing the dealership proof of damage i was immediately written off stating it was the tow companies fault. After requesting photos or video footage i was told it was against company policy to release photos and told they need the loaner back which was the only concern. Ultimately i received surveillance footage only because i would not return the loaner prior to the agreed return date. My insurance rep stated he was told that it would be $300 to release photos to the insurance company so now i am stuck with over a thousand dollars estimate in body damage with no proof of liability that i have to pay. The tow company provided photo documentation of my vehicle with no damage prior to the two and after with no hesitation. But the company i pay hundreds a month for one of their vehicles were absolutely no help..showing lack of customers true concern and possibly guilt.
Had the ability to have notations of all missing parts down to the screw that for the battery but no notes regarding the body damage they claim was there when it was towed there.

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