Cooks Tire And Tune 2


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

288 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 2 days ago
BILL B. on 11/15/2017
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"Ability to diagnose....then fix."
I brought in a 2006 jaguar s type with the check engine light on. The problem turned out to be a battery problem. I'm a return customer because of skill and personality of personnel.
Vehicle: Jaguar S-TYPE
Service Date: 11/14/2017
Review Created: 11/15/2017 06:54 PM
Jarred D. on 11/15/2017
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Jarred said this business is open on Saturday's. They got the service done in a timely matter and it's nice and clean.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Kendal B. on 11/15/2017
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Kendal said the employees at the business are the best.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 10/17/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Amaro L. on 11/13/2017
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Amaro said Jason was a good salesman and Tim was good.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 10/04/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
MOHAMMED A. on 11/10/2017
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"Awesome tire shop "
Jason at the front desk was fabulous
Vehicle: Hyundai Accent
Service Date: 11/09/2017
Review Created: 11/10/2017 08:10 PM
RAYNA G. on 11/09/2017
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"Handles it all for my ancient little car! AGAIN!@"
These guys just handled my 275K tune-up. Great price and very fast service. Brian serviced my 20 yr old car and brought her completely up to specs for her mileage and she is still going strong. Thanks again guys! No one touches my car but these guys!
Vehicle: Chevrolet Prizm
Service Date: 11/07/2017
Review Created: 11/09/2017 09:18 AM
Fred M. on 11/09/2017
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Fred said the service manager knew exactly what to do and they even corrected some previous work from another business that was not done properly. He looks forward to taking his vehicles back to this business when he needs it to be serviced.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Mark B. on 11/09/2017
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Mark said he would recommend this business for service.
Vehicle: Ram 1500
Category: Service
Service Date: 11/04/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
CHAD D. on 11/08/2017
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"Always great"
Always friendly professional and top notch service. Won't go anywhere else
Vehicle: Nissan Altima
Service Date: 11/03/2017
Review Created: 11/08/2017 09:46 PM
Dino L. on 11/03/2017
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Spoke with Charmaine. She said this business provides quick service and they always do a good job.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 11/01/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Pat V. on 11/02/2017
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Pat said the staff was nice. The facility did what needs to be done. She is happy and satisfied.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/31/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
UKIA A. on 10/30/2017
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"😱Guess what!?"
First time being at this location. I was treated like family. Greeted with a smile and a handshake. Jason needs a raise. This man was on top of the repair I needed on my truck. I handed over my keys and felt 100% comfortable knowing they would get the job done right. I have never felt that way leaving a shop. Thank you Cook's on Lincoln Ave. I've found my new go to spot for my girl. You guys rock!
Vehicle: Dodge Durango
Service Date: 10/24/2017
Review Created: 10/30/2017 02:24 PM
ALMA M. on 10/30/2017
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"Excellent and Fast Service"
Excellent and fast Service
Vehicle: Toyota Avalon
Service Date: 10/28/2017
Review Created: 10/30/2017 01:46 PM
HARRIS L. on 10/29/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Lack of Integrity"
When it came time to honor warranty paper work got lost and excuses not to honor warranty.
Vehicle: Hyundai Genesis
Service Date: 10/27/2017
Review Created: 10/29/2017 02:08 PM
Bryan C., owner at Cooks Tire And Tune 2 responded on 10/29/2017

Sorry to hear about your experience Harris. But you have to rotate your tires and keep them aligned and not let them go bald due to lack of rotations in order for the manufacturer to warranty the tires. We don’t make the rules, we only can follow them ourselves to the manufacturer standards. If it was any consolation  we did give you cost on the replacement tires and no install fees. Hopefully that helped out a bit. 

Bryan Cook
Mathew R. on 10/27/2017
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Mathew said this business was very good. Jason does a good job. They take good care of him. He suggested they should keep Jason there in order to keep everybody happy.
Vehicle: Ford Explorer
Category: Service
Service Date: 09/18/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
MITCH F. on 10/24/2017
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"Atmosphere/professionalism "
This is a great company, the personnel and the techs are real down to earth people. Everyone is always professional. Thay take care of all my service needs for all of my vehicles. I would highly recommend this shop to anybody.
Vehicle: Toyota Tacoma
Service Date: 10/23/2017
Review Created: 10/24/2017 08:01 PM
Kaitlin M. on 10/24/2017
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Kaitlin said the facility has great customer service and they are very attentive.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
ALEX A. on 10/20/2017
Recommended badge inactive Recommended
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"For small thing it ok for the bigger thing it not"
I send $ 7,000 to have my car ready for the road I can't dive it they lost the tag . Got the car front wheel was lose and alternator had one bolt holding it together I took pic. There are more little issues too.
Vehicle: Ford Maverick
Service Date: 10/03/2017
Review Created: 10/20/2017 09:55 PM
James L. on 10/20/2017
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James said he received good service at this business. However, the man at the counter took a long time on his computer so he had to wait.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 10/16/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
CASEY H. on 10/17/2017
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"Costumer service and integrity!"
These guys have never done me wrong and has always worked with me. Ray! You the man. Great deals and the good ol Honda is driving like a champ.
Vehicle: Honda Accord Coupe
Service Date: 10/16/2017
Review Created: 10/17/2017 08:40 PM
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