Cook's Tire And Tune


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

574 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.4999975/5Overall Rating 2.4999975/5rating 2.4999975rating 2.4999975rating 2.4999975
97% Would Recommend
Latest Review about 14 hours ago
PEDRO H. on 10/08/2017
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"Location"
Good service friendly technicians
Vehicle: Ford
Service Date: 10/06/2017
Review Created: 10/08/2017 06:09 PM
Amit S. on 09/26/2017
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Amit said the service was good and quick.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/18/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Daryl T. on 09/07/2017
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Daryl said there was one thing that they may still have the opportunity to resolve. His receipt shows they charged him to balance a tire for his trailer but it wasn't balanced. They did a great job.
Vehicle: Ford F-150
Category: Service
Service Date: 09/02/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Bryan C., owner at Cook's Tire And Tune responded on 09/25/2017

Hey Daryl. Thank you so much for allowing us to resolve your issue! We look forward to taking care of your vehicles in the future!

Thank you so much!

Bryan Cook
Bryan C., owner at Cook's Tire And Tune responded on 09/25/2017

Hey Daryl. Thank you so much for allowing us to resolve your issue! We look forward to taking care of your vehicles in the future!

Thank you so much!

Bryan Cook
Isaac M. on 08/10/2017
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Isaac said this business did a good job. Everything was pretty good but they balanced all 4 tires instead of just getting the water out of the rim of the one tire.
Vehicle: Nissan Altima
Category: Service
Service Date: 08/07/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Susana P. on 08/04/2017
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Susana said she was happy with the situation at this business. She literally only goes there because of Tim. She has followed Tim around from other locations. She didn't get any feedback about other issues with her tires so she is just assuming everything was okay because she didn't actually talk to anybody.
Vehicle: Lincoln MKZ
Category: Service
Service Date: 08/01/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Stanley W. on 07/29/2017
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Stanley said this business did pretty good work but it took a long time.
Vehicle: Buick Encore
Category: Service
Service Date: 07/25/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
LUISA E. on 07/06/2017
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"Great customer service"
the person who attended to me was very courteous.
Vehicle: Mercedes-Benz ML350
Service Date: 07/05/2017
Review Created: 07/06/2017 08:06 PM
John N. on 06/27/2017
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John said they provided good service.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 05/26/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
JOHN L. on 06/18/2017
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"I trust the work done on my car"
I took my wife's 2008 Camry to get the wheels aligned and it took nearly two hours. It is worth the wait, the car handles much better now!
Vehicle: Toyota Camry
Service Date: 06/17/2017
Review Created: 06/18/2017 09:13 PM
Jeff C. on 06/16/2017
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Jeff said the business didn't put a hubcap on right and it got lost.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/13/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
JAY O. on 05/20/2017
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"Tim "
They got me in and out in 30 minutes
Vehicle: Ford Edge
Service Date: 05/16/2017
Review Created: 05/20/2017 08:05 AM
Rogelio A. on 04/19/2017
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Rogelio said he was satisfied with this business.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/29/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
CHRIS M. on 02/23/2017
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"Almost 5"
You did a great job of putting new tires and realigning my truck. My only complaints are that you didn't put the jack away after using the handle to ratchet up the spare and I wasn't too thrilled about having some popcorn after watching your counterman reach in and eat some with his bare hands.
Vehicle: RAM Pickup
Service Date: 02/22/2017
Review Created: 02/23/2017 09:51 PM
Stewart B. on 01/26/2017
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Stewart said he liked the work this business did. They got him in and out. They did a good job and they had a nice facility.
Vehicle: Volkswagen Karmann Ghia
Category: Service
Service Date: 01/20/2017
Review Created: 01/26/2017
This review was collected via phone interview by Customer Research Inc.
Lillian Z. on 01/23/2017
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Lillian said she had to wait one and a half hours.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/19/2017
Review Created: 01/23/2017
This review was collected via phone interview by Customer Research Inc.
SCOTT I. on 01/18/2017
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"No shine tires."
Steve was at the front desk, very helpful and knowledgeable. The only thing I came away wanting...I wish my 2 new tires I had just bought were shined up. 5 months ago I bought the other 2 tires for my car and all 4 of my tires had a nice shine to them. Last month I bought 4 tires for my wife's car, none of those were shined or even wiped down at the very least. I hope you go back to giving this extra little perk, it's too late for me, but future tire buyers I'm sure would appreciate it.
Vehicle: Hyundai Genesis Coupe
Service Date: 01/16/2017
Review Created: 01/18/2017 10:03 AM
RICHARD E. on 01/08/2017
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"Details"
As always I would recommend Cook's ......there does need to be more communication though between Bernard and staff as to what was done compared to what is being charged at the end. I was charged for removing, patching and rebalancing a tire.....that never left my car , because the drill bit head was too close to the sidewall and it had to be plugged. Not sure of the cost difference in the two services, and I didn't review the bill until I got home.....so maybe a little more attention to details!!
Vehicle: Chevrolet Impala
Service Date: 01/06/2017
Review Created: 01/08/2017 11:48 AM
PLACIDO M. on 12/25/2016
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"My trunk could not be opened and I have to bring it back Monday."
You replaced the sensors of the 5 tires. The next day, I could not open my trunk. I brought it back Friday about 2 pm and the mechanic could not open the trunk and said to bring it back Monday so Bob the other mechanic can check it. I am unhappy that you did not check everything including the trunk to check my spare tire. I hope Bryan will look into this Monday. Dr. Macaraeg.
Vehicle: Toyota Avalon
Service Date: 12/22/2016
Review Created: 12/25/2016 09:20 PM
NISHAN M. on 11/22/2016
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"Great service!"
These guys did a great job on my car. They did the diagnostic and fixed all the stuff that found which was quite a list. They also had very reasonable rates and we're really easygoing with a payment plan! Definitely worth the money.
Vehicle: Toyota Camry
Service Date: 11/21/2016
Review Created: 11/22/2016 10:22 PM
ALVIN R. on 10/17/2016
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"Great add Quick"
Great service all around.
Vehicle: Hyundai Elantra GT
Service Date: 10/12/2016
Review Created: 10/17/2016 09:37 AM
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