Cook's Tire And Tune


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

573 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.4999975/5Overall Rating 2.4999975/5rating 2.4999975rating 2.4999975rating 2.4999975
97% Would Recommend
Latest Review 3 days ago
TINESA M. ReScore Review on 03/31/2016
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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"Customer service "
I have spoke to Steve @cooks today and he apologized for the citation and promised that I would not experience a problem again.I was very pleased with his customer service for calling me and apologizing to me for another employee
Vehicle: Kia Forte
Service Date: 03/28/2016
Review Created: 03/30/2016 11:57 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Customers services"
I have been going to cooks sence it opened but every time I go in for service the general man Tim is so so so rude and does not have good customer service. I only want to go in to get service when he's not there ....
Vehicle: Kia Forte
Service Date: 03/28/2016
Review Created: 03/30/2016 11:57 AM
Bryan C., owner at Cook's Tire And Tune responded on 03/31/2016

THANK YOU FOR EXPLAINING THE SITUATION, YOU ARE A VALUED CUSTOMER AND WE HAVE REMEDIED THE PROBLEM.

THANK YOU,
STEVE EASLEY

MELODY T. ReScore Review on 03/14/2016
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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"Steve, the owner, called me to apologize and offered me a refund of my diagnostic fee."
I now view Cook's in a whole new light. Steve refunded me the $105 that was in dispute and I would certainly return for more auto work. I really appreciate him reaching out to me. That's something you don't find too often.
Vehicle: Ford Explorer Sport Trac
Service Date: 02/24/2016
Review Created: 03/11/2016 01:47 PM

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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Charge to diagnose problem"
I spent over a thousand dollars in auto repairs and then when I go to pay I see I'm being charged 105.00 just to diagnose the problem. And I was not ever told of this charge beforehand. Every place I've ever gone only charges a diagnostic fee if you don't have the work done. I won't be coming back.
Vehicle: Ford Explorer Sport Trac
Service Date: 02/24/2016
Review Created: 03/11/2016 01:47 PM
Bryan C., owner at Cook's Tire And Tune responded on 03/14/2016

Thank you melody for the oportunity to service your vehicle. After speaking with you about this, I'm glad we were able to rectify your concern. Please return when you need any further service and I will personally make sure you are explained things properly before any work is performed.

Steve Easley
Manager
ASHLEY M. ReScore Review on 03/14/2016
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still one of the Little Guys"
Bryan called me and amended everything from my last visit and was very gracious. I really appreciated how he handles customer service issues and I will return for my next service and repair.
Vehicle: BMW 325i
Service Date: 03/07/2016
Review Created: 03/10/2016 08:35 PM

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"One of the Little Guys"
I like this place, and I want to support small business even though it kills my wallet. When waiting in the front room it would be nice to be acknowledged or told very clearly what's happening or how long certain things should take. I watched another young woman, like myself, be glazed over while she stood waiting to be helped and Tim answered a phone in the middle of speaking to a customer instead of putting the call on hold. The man was right in front of him, he's more important than the call. Otherwise I think/hope my tires will hold up fine, especially after paying for the insurance which I think is honestly a rip. (I asked for it to be taken off and was told I'd be making a terrible decision).
Vehicle: BMW 325i
Service Date: 03/07/2016
Review Created: 03/10/2016 08:35 PM
Bryan C., owner at Cook's Tire And Tune responded on 03/14/2016

Thank you for the oportunity to service your vehicle Ashley, after speaking personally I am glad we were able to correct the situation for you and ensure your total satisfaction. I appreciate the opportunity to service your vehicle in the future and look forward to seeing you on your next visit.

Bryan Cook
David G. ReScore Review on 06/01/2015
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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David said this business cleared up the price and offered a discount on the next transaction that he makes.
Vehicle: Ford Focus
Category: Service
Service Date: 05/18/2015
Review Created: 05/22/2015
This review was collected via phone interview by Customer Research Inc.

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David said that he felt the service was overpriced. He noted that because of the price of the service, he will not recommend this business for service.
Vehicle: Ford Focus
Category: Service
Service Date: 05/18/2015
Review Created: 05/22/2015
This review was collected via phone interview by Customer Research Inc.
Bryan C., owner at Cook's Tire And Tune responded on 05/28/2015

Hi David i see that Steve contacted you regarding your recent visit to re-score your visit here at Cook's. Thank you very much for giving us the option of re-scoring our shop. Our ratings are very important to us. Thank You... Bryan Cook

ATHAN P. on 10/19/2017
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"Good service, good people"
Neat and timely service
Vehicle: Kia Optima
Service Date: 10/18/2017
Review Created: 10/19/2017 09:20 PM
MUNDO V. on 10/17/2017
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"Maintenance "
Great service
Vehicle: Volkswagen Rabbit
Service Date: 10/14/2017
Review Created: 10/17/2017 08:14 PM
DALIA R. on 10/16/2017
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"Great Place "
I love the customer service and professional employees. The place itself is very comfy and great.
Vehicle: Nissan Versa
Service Date: 10/13/2017
Review Created: 10/16/2017 09:39 AM
Rod B. on 10/16/2017
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Spoke with Pat. She said this business did everything she needed them to do and they didn't overcharge. They are great people.
Vehicle: Ford F-150
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
MUNDO V. on 10/14/2017
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"Service "
Always great service
Vehicle: Honda Pilot
Service Date: 10/13/2017
Review Created: 10/14/2017 07:55 PM
Joshua L. on 10/13/2017
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Joshua said the was great and their prices were very good. He got quotes from other places and this business was the best. They came through on their side. Bernard was friendly and helpful. He kept him updated throughout the process.
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 10/07/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Mike R. on 10/09/2017
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Mike said he would recommend this business for service. Not all of the staff were friendly but the young man who assisted him was very nice.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
PEDRO H. on 10/08/2017
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"Location"
Good service friendly technicians
Vehicle: Ford
Service Date: 10/06/2017
Review Created: 10/08/2017 06:09 PM
LINDA U. on 09/26/2017
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"Great service"
Awesome
Vehicle: Nissan Versa
Service Date: 09/25/2017
Review Created: 09/26/2017 08:46 PM
Amit S. on 09/26/2017
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Amit said the service was good and quick.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/18/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
JODY H. on 09/25/2017
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"Wrong Person"
Send review to Chris Hadley at shmad91@yahoo.com
Vehicle: Honda Element
Service Date: 09/23/2017
Review Created: 09/25/2017 10:56 AM
Lisa L. on 09/22/2017
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Lisa said the business is very good at what they do. They get her in and out quickly. They are honest with their service and polite.
Vehicle: Ford Fusion
Category: Service
Service Date: 09/16/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Steven L. on 09/22/2017
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Steven said this business does a great job.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
MUNDO V. on 09/20/2017
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"Serviced my civic"
Always fantastic service
Vehicle: Honda Civic
Service Date: 09/18/2017
Review Created: 09/20/2017 07:47 PM
ANEESAH W. on 09/18/2017
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"Professional, so accommodating, friendly and repair cost affordable "
PERFECT
Vehicle: Volkswagen Jetta Sedan
Service Date: 09/16/2017
Review Created: 09/18/2017 07:00 AM
SHAYNE K. on 09/15/2017
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" never need an appointment can always get right in"
Service techs are very knowledgeable and finish the job very quickly
Vehicle: Toyota Tundra 4WD Truck
Service Date: 09/11/2017
Review Created: 09/15/2017 08:40 AM
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