Cornforth Campbell Collision CARSTAR

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

99% Would Recommend
Latest Review 3 months ago

Reviews


CB
Clifford B.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2011 Category: Collision
Spoke with Jaquline. She said the dealership she purchased her vehicle from recommended this business to them and she was so glad they did. They had a great sense of humor but took the repairs to her vehicle seriously. She would recommend this business to anyone and her husband would say the same thing.
This review was collected via phone interview by Customer Research Inc.

RR
Ruth R.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Ruth said she was not kept informed during the repair, but chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2011
Larry said his vehicle was only in the business 2 days. He didn't say if the business kept him informed during the repair.
This review was collected via phone interview by Customer Research Inc.

SM
Sharon M.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2011 Category: Collision
Sharon said her vehicle wasn't ready when promised. It was delayed over the weekend. They didn't know at the time, they would have to order a part. Her vehicle was ready Monday.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2011 Category: Collision
Michael said that his experience with Cornforth Campbell was a pleasant ordeal.
This review was collected via phone interview by Customer Research Inc.

HK
Hugh K.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2011 Category: Collision
Spoke with Cindy. She said that the personnel were all very professional and great to work with.
This review was collected via phone interview by Customer Research Inc.

TT
Todd T.
WA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2011 Category: Collision
Todd said this business messed up his paint work. He is going to call this business in regards to the messed up paint work.
This review was collected via phone interview by Customer Research Inc.
Kurt J. from Cornforth Campbell Collision CARSTAR responded on 04/28/2011
Todd returned for Kurt to review paint issue. Found spot on lower bumper cover that needed polishing. Polished bumper, washed car, good to go in half hour. Sorry we overlooked spot. Thanks.

SW
Sunny W.
WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2011 Category: Collision
Sunny said she would have given the business a higher overall score if there wasn't a little color difference on the repair.
This review was collected via phone interview by Customer Research Inc.

PN
Peter N.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2011 Category: Collision
Erica said they did a great job. She also commented that getting into an accident is emotional enough and how they handle the customer is great.
This review was collected via phone interview by Customer Research Inc.

JW
Jean W.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2011 Category: Collision
Jean said she was satisfied with the work, it was ready earlier than promised, and the estimator was very good. Jean was called with an estimate of when they thought it would be ready, she got a follow-up call when it was 90 per cent ready, and then she got another call telling her when she could pick it up. That was very unusual, and it was very good customer service. Usually she hasn't heard until she calls a repair shop herself, and then they tell her it's been ready for 2 days. The business she would have usually used couldn't get her in for 11 days, and this business was on the Hartford Insurance preferred list. She'd certainly recommend them, she was very happy with them, and she'd use this business again.
This review was collected via phone interview by Customer Research Inc.

RB
Richard M ; Patricia B.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2011 Category: Collision
Patricia said she was happy and they are a good business.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2011 Category: Collision
Mark stated that he was not happy with the repairs to the vehicle because the business did not replace both damaged rims. He said he could have been kept more informed during the repair process, but chose not to elaborate further. He requested that a representative from the business contact him to discuss the issue of the damaged rim.
This review was collected via phone interview by Customer Research Inc.

FK
Francis K.
WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2011 Category: Collision
Francis rated his overall experience a 4 because the repair took longer than estimated. His vehicle was returned 1 day later than promised, plus the weekend because there was a delay with the parts. He didn't deal with the estimator, so couldn't answer if he was happy with the estimate. Francis said he was not happy with the communication and was not kept adequately informed because they didn't call him.
This review was collected via phone interview by Customer Research Inc.

NH
Nicole H.
WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2011 Category: Collision
Nicole said that after the repair the check engine light has been turning on and off, so she rated the overall experience a 3 since this had not been happening prior to the repair. The vehicle was a day later than promised due to a part delay.
This review was collected via phone interview by Customer Research Inc.

LL
Linda L.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2011 Category: Collision
Linda said she could not have had a better experience. She said the manager Kurt is fantastic, and he even arranged for a person to bring her down a rental vehicle. She is very happy with the business.
This review was collected via phone interview by Customer Research Inc.

AV
April V.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2011 Category: Collision
April said this business's communication was good.
This review was collected via phone interview by Customer Research Inc.

JR
Jessica R.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2011 Category: Collision
Jessica said her family goes to this business all the time.
This review was collected via phone interview by Customer Research Inc.

JM
Jeffrey M.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2011 Category: Collision
Jeffrey said that he really appreciated the fact that this business went above and beyond to fix his vehicle. This business could not make the repairs, but one of the technicians did custom work to fix it on his own time.
This review was collected via phone interview by Customer Research Inc.

OS
Omar S.
WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2011 Category: Collision
Omar said everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 401 - 419 of 419 in total