ReScore Reviews™ (9)
Jesse's daughter dropped off the car and said their was noise while driving, after checking the car we could not duplicate the problem. When we called Jesse he clarified exactly what the type of noise was. The tech redrove the car, finding noise in rear bearings and differential. He then put the car on a rack and had another tech run the car while he confirmed the noises. The worst noise was from the left wheel bearing (other bearing was starting to make noise) there was also noise coming from the differential. The tech actually made estimates for replacing all the components, if repairs on all were done it would have cost thousands of dollars. When Jesse came to pick up the car and we started explaining the areas with problems we understood him to say he wasn't going to fix anything just get rid of the car we did not give him copies of the estimates. That was where the confusion started. We actually had the estimates and just assumed he didn't want them. Our mistake, in fact to fix the one worst bearing our estimate was $345.39. I contacted Jesse and apologized for not giving him the estimate and any confusion that might have happened and went thru the details assuring him there was never any intent except to provide exact information.
Josh had us check out his starter problem, we traced it to his starter and gave him an estimate. We charged 49.00 to check the problem. When we gave him an estimate to replace the starter and he said he had a friend that could help him and took his car. We thanked him for letting us help.
We had recomended replacing spark plugs in adition to work completed. Debra at the time could not due those repairs and was going to bring it back for the rest of the repair. She got a little confused about remembering she had other things to do to fix her problem, She is going to bring it back for me to recheck and explain about completing the repair.
We have replaced all the components of the oil pressure system and the warning no longer comes on, we did this to make up for her disappointment in no getting her car right the first time and not understanding the problem most important to her/ not listening properly-we apologize.
I contacted Mark about his vehicle and found he had a problem with his gas cap door not closing. He came back in with the car and we looked at it together. There was nothing damaged but the door didn't pull shut like it should. There is a small wire spring that puts pressure to hold the door closed, it was hanging up. I order a new spring for Mark ,installed it and everything is OK.
Contaced customer. There was some confusion on the service contract that he had. Going to make up for all the confusion. Customer is happy with the conclusion and we would like to request a resore.