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The following day, the transfer notice came at 1pm but the dealer stated they had not received the funds. My bank
instructed me to contact the receiver's bank with the wire transfer number to verify receipt. They claimed they had no information about the transfer. Obviously and justifiably concerned, I was contacted by Eliot Gunther , their finance manager who wss obviously inexperienced and no customer relation skills to deescalate an already stressful situation. He was bold enough to say , I'll just send the money back and also said obviously you cant find this car in your area or why would you be buying a car in Tampa. What he neve knew and still doesn't is that the CEO of the Asbury group is a friend of my family.
After receiving a call from Jose Ortegs , who at least knew how to treat a customer with respect, did I agree to complete the transaction. They did deliver the vehicle, but upon receopt and driving the car ,an electronic suspension warning light was displayed , as well as. rear seat warning . Additionally a missing fuse box cover and broken center console cliip. They have beem notified of these issues, but the point is, an inspected and cerified vehicle should have never been delivered to s customer in that condition. Lack of inventory , parts , and obviously of qualified employees, is no excuse for the decline of professional sevice that has all but diappaleared in many companies in the United States.
Their attitude that "we don't need you, you need us is in for a very sobering reality.