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Courtesy Genesis

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(38 Reviews)
11
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Score Details

5 stars
61%
4 stars
12%
3 stars
7%
2 stars
5%
1 star
13%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
4
Total ReScores™
5.0
ReScore™ Average
11
Net Promoter Score ®

Business Details

Categories
Contact
(813) 356-7600
No Business Hours Provided

Business Hours

* No Time Zone provided
3800 W. Hillsborough Ave. Tampa, FL 33614
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(38 Reviews)
Write a Review
Recent Reviews
TW
gravatar
Tyler W.
Odessa, FL
2019 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
verified customer Verified Customer
2
Category: Service
Terrible Service
Bought a CPO Genesis, while driving home brakes/rotors were shot. Contacted service and made an appointment for 830am the next day. Upon arrival after sitting around for 6 hours, they advised the rotors needed to be resurfaced. Eventually after the 6 hours they gave me a rental car. They also stated they were going to detail the car. When the car was returned to my house approximately 8 hours later, the car was filthy and there was some sort of dried up glue on the front bumper, it was never cleaned.
CHAD T. from Courtesy Genesis responded on 03/04/2022 06:57 AM

I apologize for the poor service you received from our service Department. I can assure you that the level of service you had is unacceptable to us as well. I would like to speak with you about the visit.

Chad Trombley

Service Director

Courtesy Hyundai of Tampa

Courtesy Genesis of Tampa

3810 W. Hillsborough Ave. Tampa, FL 33614

Tel: (813) 285-5062 

Email: ctrombley@courtesycars.com



 

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