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Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89
4.9

( 120 Reviews )

98% Would Recommend
Latest Review 9 days ago

Reviews


FJ
Frank J.
Arizona
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2018 Category: Service
Frank said the business installed something for him and during the install, melted his wiring harness. He later brought his vehicle to another facility for a separate issue, where the melted wiring harness was pointed out to him. He had the business tow it back to their place, and they told him they didn't think it was a problem and sent him on his way. As a result of the melted part, his 4 wheel drive unit no longer works, so he will need to fix that as well as replace the wiring harness. He is not at all satisfied with his experience.
This review was collected via phone interview by Customer Research Inc.
Covenant A. from Covenant Automotive responded on 06/26/2018

Sorry Frank if you feel that it was our fault, but you requested us to put on your aftermarket headers(that barely fit) that no other shop would do.  Your aftermarket parts design is not our fault, they run 3/8 inch from wiring harness because Chrysler did not design your car to have these on the car.  As for your service 4wd problem, your light was on when the car was brought to us.  I am sorry that your shop does not take care of your car, and your lack of taking care of your car should not be blamed on us.


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