I’m truly happy with the way they treat customer which is truly amazing to me despite the fact that I had some sort of bad experience prior they were able to address it properly and I’m really looking forward to come back to get my service at the best place in town .

Original Review

04/09/2022

Service Type: Maintenance

Category: Service

Extreme long wait

I like this place but the wait time is getting crazier. I had to wait for almost 3 or 4 hours which I don’t know why just for an oil change and filter changes.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:17 AM

Thank you for your feedback. Customer satisfaction is veryimportant to us. I will look into your concern. I agree 3 to 4 hours wait for an oil change is too long. Your advisor should of kept you updated on why the long wait. Thanks for your business. We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/11/2022 05:18 AM

Thank you for your feedback. Customer satisfaction is very important to us. I will look into your concern. I agree 3 to 4 hours wait for an oil change is too long. Your advisor should of kept you updated on why the long wait. Thanks for your business. We are sorry for this unhappy experience. Kimberly Stewart, CRM, 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 04/12/2022 09:47 AM

Thanks for this great rescore! I am always here if you ever need to ask a question or get updates. Thanks again, Kimberly Stewart, Customer Relations Manager

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