Crest Collision Center

I was reminded while my vehicle is in for service at Crest Cadillac in Frisco that Crest Collision is not part of their group. These people do the collision work for Crest Cadillac but are not responsible for their work. Crest Collision repaired my Cadillac from 12k of Hail Damage a few years ago and never put my roof racks back on. After several calls to my service rep, I was told they probably threw out my roof racks and would call me when they had found some replacements. I have never got that call. I kept getting the run around when I called and someone would always say the Manager would have to look into it and call me. He never did & still hasn't. I originally went to Crest Cadillac for the Hail Damage, I did not know that Crest Collision was not part of their organization. Crest Cadillac should have been more transparent about this arrangement and should have been more helpful in getting this situation resolved as it affects their reputation in the consumers eyes as they use them to fix their clients cars. I am always reminded of this when I take my car in for service so I will keep updating this review and will keep adding it back when it drops off as a service to the community. I'm sure Crest Collision will never call me & think these reviews don't really hurt their business. Maybe they don't but I'm in the Insurance industry and I've warned Thousands Of clients with Hail damage & collision damage of my experience at Crest Collision. I represent all of the major carriers and I tell my story at every claim seminar that every carrier offers to inform us of best claims practices. How do you eat an Elephant, one bite at a time! I'll update if they ever try to resolve my issue. I'm a fair man only want what I deserve but I won't beg them to do the right thing.

Extended completion dates 5 times! Told me it was ready- it wasn’t. Original claim estimate was increased 3 times- made me wonder if legit. The Plano Crest Collision Center has no idea what they are doing., and treat people
accordingly!!

Not professional service at all..it tooks 2 months to replace the rear bonet of my car

Very rude to me. I've had several cars painted at this "prestigious" body shop. And I've finally learned my lesson. Don't let these guys touch my vehicles!! I will never buy a vehicle or use Crest again. I guess I'm a Sewell Guy now!!

The people cared alot, and it was a good job.

I was a Sewell customer for a long time but I have never experianced customer service the way that Crest does it. They were fast, prompt and friendly.

Good luck with them.

Wrong parts was sent to shop.

They did not quite match the caldiber of service that I had expected. They were probably busy and I understand that.

They always do a good job.

They had outstanding customer service and they met my expectations.

They were very knowledgeable.

The customer service was great. Bill was very helpful.

The quality of the work was good and the service writers were supurb.

It is the best I have ever seen or had they were excellent. They called me with updates. I did not have any qualms about anything. We had to wait 2 weeks for shipping. But that was okay because we had a rental car for only 3 days.

It was simple and easy for me to drop my car off. It was an easy process.

They were very curtius I was very pleased.

Great work, above and beyond!

I was compelety satified with my repair they did.

No problems, everything got fixed.