Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

795 Reviews

97% Would Recommend
Latest Review 3 months ago

Reviews


JC
John C.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2019
Still waiting, 3 years for my roof racks
I was reminded while my vehicle is in for service at Crest Cadillac in Frisco that Crest Collision is not part of their group. These people do the collision work for Crest Cadillac but are not responsible for their work. Crest Collision repaired my Cadillac from 12k of Hail Damage a few years ago and never put my roof racks back on. After several calls to my service rep, I was told they probably threw out my roof racks and would call me when they had found some replacements. I have never got that call. I kept getting the run around when I called and someone would always say the Manager would have to look into it and call me. He never did & still hasn't. I originally went to Crest Cadillac for the Hail Damage, I did not know that Crest Collision was not part of their organization. Crest Cadillac should have been more transparent about this arrangement and should have been more helpful in getting this situation resolved as it affects their reputation in the consumers eyes as they use them to fix their clients cars. I am always reminded of this when I take my car in for service so I will keep updating this review and will keep adding it back when it drops off as a service to the community. I'm sure Crest Collision will never call me & think these reviews don't really hurt their business. Maybe they don't but I'm in the Insurance industry and I've warned Thousands Of clients with Hail damage & collision damage of my experience at Crest Collision. I represent all of the major carriers and I tell my story at every claim seminar that every carrier offers to inform us of best claims practices. How do you eat an Elephant, one bite at a time! I'll update if they ever try to resolve my issue. I'm a fair man only want what I deserve but I won't beg them to do the right thing.

MS
Michael S.
Prosper, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/01/2019
Awful- THE worst!
Extended completion dates 5 times! Told me it was ready- it wasn’t. Original claim estimate was increased 3 times- made me wonder if legit. The Plano Crest Collision Center has no idea what they are doing., and treat people
accordingly!!

SC
Sandeep C.
Nashville, TN
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2017
Worst service center i ever seen
Not professional service at all..it tooks 2 months to replace the rear bonet of my car

CE
Chris E.
Garland, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2014
Crest collision at 420 Lexington is terrible.
Very rude to me. I've had several cars painted at this "prestigious" body shop. And I've finally learned my lesson. Don't let these guys touch my vehicles!! I will never buy a vehicle or use Crest again. I guess I'm a Sewell Guy now!!

SB
STAN B.
Infiniti I35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2013 Category: Collision
The people cared alot, and it was a good job.
This review was collected via phone interview by CSi Complete

KG
KATY G.
Infiniti EX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2013 Category: Collision
I was a Sewell customer for a long time but I have never experianced customer service the way that Crest does it. They were fast, prompt and friendly.
This review was collected via phone interview by CSi Complete

1G
1LT G.
Toyota HIGHLANDER 4X4 LIM
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2013 Category: Collision
Good luck with them.
This review was collected via phone interview by CSi Complete

CE
CLARA E.
Cadillac 2010 Cadillac DT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2013 Category: Collision
Wrong parts was sent to shop.
This review was collected via phone interview by CSi Complete

D
D.
Cadillac ATS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2013 Category: Collision
They did not quite match the caldiber of service that I had expected. They were probably busy and I understand that.
This review was collected via phone interview by CSi Complete

CT
CHARLES T.
Infiniti G COUPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2013 Category: Collision
They always do a good job.
This review was collected via phone interview by CSi Complete

AA
ALLYSON A.
Cadillac XLR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2013 Category: Collision
They had outstanding customer service and they met my expectations.
This review was collected via phone interview by CSi Complete

SM
Shanti M.
Honda ODYSSEY EX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
They were very knowledgeable.
This review was collected via phone interview by CSi Complete

BT
BRIAN T.
Infiniti G 35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
The customer service was great. Bill was very helpful.
This review was collected via phone interview by CSi Complete

RR
RICK R.
Toyota COROLLA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
The quality of the work was good and the service writers were supurb.
This review was collected via phone interview by CSi Complete

RP
ROBERT P.
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
It is the best I have ever seen or had they were excellent. They called me with updates. I did not have any qualms about anything. We had to wait 2 weeks for shipping. But that was okay because we had a rental car for only 3 days.
This review was collected via phone interview by CSi Complete

CS
CARRIE S.
Other G37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
It was simple and easy for me to drop my car off. It was an easy process.
This review was collected via phone interview by CSi Complete

RT
ROBERT T.
Hyundai
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
They were very curtius I was very pleased.
This review was collected via phone interview by CSi Complete

JF
JOHN F.
Cadillac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2013 Category: Collision
Great work, above and beyond!
This review was collected via phone interview by CSi Complete

LC
LAURA C.
Infiniti
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2013 Category: Collision
I was compelety satified with my repair they did.
This review was collected via phone interview by CSi Complete

TH
TODD H.
Dodge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2013 Category: Collision
No problems, everything got fixed.
This review was collected via phone interview by CSi Complete

Displaying Review 1 - 20 of 795 in total