Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

555 Reviews

96% Would Recommend
Latest Review about 11 hours ago

Reviews


LC
LISA C.
Vicksburg, MI
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Easy to get in for an oil change, clean and friendly.
I needed a tire rotation. After inspection, it was discovered that the car needed a front end alignment. Instead of just rotating the tires, they recommended the alignment first, instead of just rotating the tires and ruining two more.

SB
Susan B.
Three Rivers, MI
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Spoke with Jeff. He said the staff always does a super job.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Kalamazoo, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
James said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

RD
RAYCAL D.
Kalamazoo, MI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Fast service
EVERYTIME I come I'm always in and out.The only thing that I didn't like was it was soooo cold in the building so I waited outside and I just got off work after doing 14 hours.But otherwise no complaints.See you guy's when it's time to get another oil change.And change the price on the sign I was expecting to pay one price and the prices went up.

DE
Demetrius E.
Kalamazoo, MI
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Demetrius said the business provided him with fast service.
This review was collected via phone interview by Customer Research Inc.

GE
Garrod E.
Kalamazoo, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Garrod said everything was done that needed to be done in a timely manner. Everybody was very polite.
This review was collected via phone interview by Customer Research Inc.

KS
Ken S.
Kalamazoo, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ken said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Portage, MI
Buick Terraza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Charles said that the place checked his vehicle thoroughly, fixed what was wrong and returned his vehicle promptly.
This review was collected via phone interview by Customer Research Inc.

AB
ANGELA B.
Kalamazoo, MI
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
The service I received
The service that I always receive from there is amazing. They let me know what I need done to the car on my receipt and keeping me in the know of what is going on. They are very friendly.

LB
Larry B.
Portage, MI
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Larry said the employees were nice. They treated him well. They made his experience convenient for him. He wanted to thank the employees.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Kalamazoo, MI
Buick Skylark
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Jeff said he likes doing business with them.
This review was collected via phone interview by Customer Research Inc.

PC
Prasham C.
Portage, MI
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Prasham said the quote he was given was for $350. The actual cost of the repairs was $835. He was not expecting that kind of increase in the cost of the repairs. He did like the service that he received.
This review was collected via phone interview by Customer Research Inc.

JD
Jeremy D.
Portage, MI
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jeremy said the staff has always been great at this facility. Their prices are competitive and they always do good work.
This review was collected via phone interview by Customer Research Inc.

TH
Ted H.
Kalamazoo, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ted said the price was great and his service was on time.
This review was collected via phone interview by Customer Research Inc.

AH
Ariel H.
Portage, MI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ariel said she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

BR
Barb R.
Kalamazoo, MI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Barb said this business is the best. It's the only facility she takes her vehicle.
This review was collected via phone interview by Customer Research Inc.

TC
TIM or CAROL C.
Paw Paw, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Quick Friendly Service
We like to use the quick oil change feature, when we are in the Portage area. While the shop can be busy, with an extended wait, we usually are in and out in 45 minutes. Friendly and knowledgeable employees.

JB
John B.
Kalamazoo, MI
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
John said he has been a customer of the business for years, and the work is always fast and efficient. The facility used to be open on Saturday, but since they aren't anymore it is hard for him and some of his family members to bring their vehicles in. It would be great if they were open on Saturday again.
This review was collected via phone interview by Customer Research Inc.

JS
JANET S.
Portage, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Quick service
I noticed that my headlight was burned out. I drove to Crtossroads Auto Service and they replaced the headlight on my Honda CRV in a quick, professional manner.

BP
Bery P.
Winnetka, IL
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Bery said the staff provided in and out service with no hassles or complaints. He was treated well.
This review was collected via phone interview by Customer Research Inc.