Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

638 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


DK
DALE or MERLE K.
Mattawan, MI
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019
Good service but not the friendliest.
We've taken our vehicles for routine automotive service to Crossroads for years. They are dependable and normally provide service in a timely and affordable fashion. The staff however are not the friendliest. When more extensive repairs are necessary I check around and I've found their prices to be higher.

JB
JOHN or CHRISTINA B.
Kalamazoo, MI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Oil changes quick
I’d certainly tell you that Crossroads Auto is the place to go for everyday service. It sounds funny to say but their oil changes are perfect for your busy schedule. They’re fast, thorough, quality minded and certainly customer oriented. I’ve been having them service all five of my vehicles and never regretted it ever, not once. The location on lovers lane is convenient and always clean. You can get a free soft drink or fresh coffee any time you’re there and waiting in the lounge. Try it out the next time you need an oil change! They’re priced right as well!!

DH
David H.
Vicksburg, MI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
David said he always liked the service and he has known them for over 25 years.
This review was collected via phone interview by Customer Research Inc.

DW
Daveon W.
Kalamazoo, MI
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Daveon said the service was convenient. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

TG
TOM G.
Portage, MI
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Oil Change
Always pleased

DS
DAVID S.
Portage, MI
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019
Great service
They always do a great job and the best thing is they are always very honest about what needs fixing and what can wait or don’t worry about.

BM
Betty M.
Kalamazoo, MI
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Betty said she's been there before and the price and the work is good.
This review was collected via phone interview by Customer Research Inc.

DH
DOUG H.
Kalamazoo, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Oil change
There was a reasonable wait for the oil change, the ones in front of me were taken care of in a decent amount of time. The service and price are very good.

DC
DOUG C.
Portage, MI
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019
Friendly service
I've been taking my car there for years.

LC
LISA C.
Vicksburg, MI
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Repairs
Friendly, reliable, reasonably priced.

Verified Customer
Portage, MI
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
I always get my oil changed here
Great place! Never disappointed

Verified Customer
Portage, MI
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Honest and thorough
They have gone out of their way to do more than needed for my sons car last two times I brought car in . Very thorough with their work

TD
TERRY D.
Portage, MI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Home town service
Service I can trust

RG
Robert G.
Portage, MI
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Robert said that the place has good polite technicians but their customer service and communication skills are lacking and their prices went up considerably without there being an improvement in service or product. They used to give him a system check list of all that was done and explained anything they found or addressed but they no longer do. He would only recommend them if they went back to the old ways.
This review was collected via phone interview by Customer Research Inc.

RE
Robert E.
Kalamazoo, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Robert said they've always been good. He has been happy with their service. So, he keeps going back. The business is conveniently located between his house and work. This makes it easy to drop off and pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.

GW
Greg W.
Kalamazoo, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Greg said he was satisfied with their service and quickness.
This review was collected via phone interview by Customer Research Inc.

DN
DOUG N.
Portage, MI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Prompt no hassle service.
Oil change is a great value.

Verified Customer
Kalamazoo, MI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Pretty easy to get in.
Nice people and atmosphere. There was a wait, but the time went by fast and my car was ready to go.

WH
WES H.
Portage, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Wes Harville
In and out quick. Good customer service. They've been servicing my cars for years.

RB
RHEA B.
Portage, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2019
Ride home
It seems like 1 1/2 hours is a long time to wait to be picked up after your car is finished. The place I was waiting at actually closed before I was picked up, however, a lady that worked there stayed there so I would not have to wait outside in the cold.