Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

601 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


MS
MELISSA S.
Kalamazoo, MI
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Price and convenience
Staff is very friendly and happy to assist you with whatever needs you have!

WF
WENDY or RON F.
Vicksburg, MI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019
Quick, friendly service.
The front desk staff was a little distracted among themselves this visit.

SB
Susan B.
Three Rivers, MI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Susan said they're fast and fair. They do not charge for unneeded services.
This review was collected via phone interview by Customer Research Inc.

KS
KAREN or KEVIN S.
Portage, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019
Service
Always a great oil change.

Verified Customer
Portage, MI
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019
Great service
We have been going there for years! Always great service.
Wish you could still get Saturday oil changes but that is just a minor detail.
Overall always very happy there.

MC
MISTY C.
Scotts, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Nice Place
Quick service, good price.

Verified Customer
Portage, MI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2018
Oil Change
AAAAAA

Verified Customer
Vicksburg, MI
Volkswagen Beetle
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2018
Oil Change
Male assistant at front desk/register was rather cocky. Did not communicate my oil change would be more than it is posted as OR more than all the previous oil change services are have had.

JM
JERRY M.
Portage, MI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Customer care and professional service at reasonable pricing
Customer care and prfessional service at a reasonable price.

Verified Customer
Schoolcraft, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
fast and fair price
good service

KN
Kathy N.
Kalamazoo, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Kathy said they mailed the diagnosis and she got her vehicle the same day.
This review was collected via phone interview by Customer Research Inc.

DD
DALE D.
Vicksburg, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Quick oil change
Excellent job with my oil change and tire rotation!! Fast and thorough service!! A+

TV
TERRENCE V.
Kalamazoo, MI
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Oil change services
They do great work! Prompt service and the staff is very polite and professional! I like the oil change program and competitive prices you have on different services! I recommended a lot of family and friends to this facility

JJ
Jeff J.
Portage, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Jeff said he was very happy with them. Also they asked for a quote on a tune up, The guy looked it up, told him it was $400 and asked if he wanted it. He was happy that the guy was honest about the price.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Kalamazoo, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
David said he got prompt courteous service and he will return.
This review was collected via phone interview by Customer Research Inc.

TB
THOMAS B.
Richland, MI
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Oil changes and now BRAKES!
I’m happy. They are fast and accurate with the oil change at a great price. So I gave them a brake job and it was done to my satisfaction.

MC
MICHELE C.
Portage, MI
Chevrolet Cruze
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2018
Took advantage
My family have gotten our oil changed here for years and the first time my teenage daughter goes in alone to get an oil change, she's charged for a more expensive change. She just asked for an oil change and if they would have looked at the history of the car, they would have seen we don't need anything but a regular change on our Cruze. Very disappointed and feel they took her innocence for granted.
James G. from Crossroads Auto Service responded on 12/04/2018

Hi Michelle. I have tried to call you but your voice mail is not set up. You daughter was not taken advantage of. Our price on oil changes went up between this visit and your prior visit. Please call me as I would love to discuss the matter. James


DV
DANIA V.
Portage, MI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Quick service.
Today I received an oil change approximately 20 minutes. Thank you for your fast and efficient service!

DS
DEBBIE or NICK S.
Augusta, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Courteous and professional
prompt service

JS
JANET S.
Portage, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Great place for auto service
I took my car to Crossroads for an oil change and tire rotation. The service was quick and I was on my way in about 40 minutes. Thanks, Crossroads!