Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

583 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


DS
DEBBIE or NICK S.
Augusta, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Courteous and professional
prompt service

JS
JANET S.
Portage, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Great place for auto service
I took my car to Crossroads for an oil change and tire rotation. The service was quick and I was on my way in about 40 minutes. Thanks, Crossroads!

BM
Betty M.
Kalamazoo, MI
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Betty said she likes the people and she likes to take her vehicle there.
This review was collected via phone interview by Customer Research Inc.

CN
Cheri N.
Kalamazoo, MI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Cheri said the staff always complete the service in a timely manner. If they are running late they will communicate that well.
This review was collected via phone interview by Customer Research Inc.

WF
WILLIAM F.
Kalamazoo, MI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
quick,efficent
very goood service

KK
KEVIN or KIM K.
Kalamazoo, MI
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018
Service?
Very pleased with service, just not sure why I couldn’t use the $20 off coupon on service on the bottom of your emails on my oil change. Isn’t an oil change considered service?

DW
DAVID W.
Portage, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Convenient location, great service and pricing
I’ve stopped in twice for oil changes. Always a professional and friendly staff to greet me and take care of my needs. My work is always done in a timely manner. Excellent work at a fair price. You are so much appreciated. Thank you

CP
CHRIS P.
Schoolcraft, MI
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Always great
Usually in and out in 30 minutes. Always nice and will check anything extra I ask.

FL
Francis L.
Portage, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Francis said the business was fast, efficient and didn't up sell everything. He will be back.
This review was collected via phone interview by Customer Research Inc.

AP
Alex P.
Portage, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Alex said the business did very quick and easy work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

PS
PATRICK S.
Portage, MI
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018
No stars
Unprofessional, inappropriate, and rude.

EB
ERIC or RUSSEL B.
Portage, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
oil changes
it would great if you had Pepsi as well as Coke as I drink Pepsi also your coffee area I dont drink coffee but do Hot Chocalate, Tea and Hot cider that would help

SL
STEPHANIE L.
Portage, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Affordable and efficient
Easy to get in for an oil change, courteous staff and affordable.

Verified Customer
Kalamazoo, MI
Chrysler Sebring
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018
Oil change, battery replacement, turned into my car not starting.
I had an awful experience. I had an oil change and battery replaced. It ended up turning into my car not starting and not knowing what was wrong with it. I got quoted on something before my car was even looked at my car. Very disappointed.

DS
Doug S.
Scotts, MI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Doug said they have always completed his oil changes. He has never had any problems. They have always been decent. They have good prices, and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

AK
Adib K.
Kalamazoo, MI
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Adib said they did a good job.
This review was collected via phone interview by Customer Research Inc.

TC
TIM or CAROL C.
Paw Paw, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Quick Friendly Service
I went in for an oil change and was able to have it completed in 45 minutes. Granted, some days it can take over an hour or more depending on how busy they are at the time. Quick Friendly Service

GR
Gerald R.
Portage, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Gerald said the business provided good service and he also said he will continue to be a repeat customer.
This review was collected via phone interview by Customer Research Inc.

RS
ROBERT S.
Portage, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Easy to deal with treated well
I appreciate the quick friendly service at a reasonable price

KK
KEVIN K.
Kalamazoo, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Quick & convineint
Stopped there with no appt and was done in 45 minutes for a good price.