Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

509 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


MS
Matt S.
Portage, MI
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matt said the service was quick. The work was at a good price.
This review was collected via phone interview by Customer Research Inc.

TN
Tim N.
Kalamazoo, MI
Chevrolet Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Tim said he doesn't have any complaints about the work the business did on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DD
Diane D.
Kalamazoo, MI
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Diane said the service was great and she loves the employees. The entire staff is very respectful, kind, courteous and wonderful.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Portage, MI
Pontiac G6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Clyde said he recommend the business.
This review was collected via phone interview by Customer Research Inc.

DJ
Donna J.
Portage, MI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Donna said they are always excellent. She is glad they're there and she hopes they stay.
This review was collected via phone interview by Customer Research Inc.

LL
Linda L.
Vicksburg, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Linda said was satisfied with the price and with the convenience of not having to schedule an appointment.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Michigan
Chevrolet Traverse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Dan said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JC
JOY C.
Kalamazoo, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Quick
Very convenient and quick! Plus you can schedule your appointment online....

RF
Robert F.
Portage, MI
Jaguar S-TYPE
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Robert said the business's service is good. However, $55 was little much for just a couple of minutes.
This review was collected via phone interview by Customer Research Inc.

TD
TROY D.
Kalamazoo, MI
Toyota Camry
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/04/2018
Oil change was fine.
Oil change was reason for visit. Oil got changed. It took 45 minutes. A little longer than expected. But I was very unhappy to find that they reset BOTH of my trip odometer readings. I track tire rotation and gas mileage with them. Very much not appreciated.

BP
Bonnie P.
Portage, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Over and Above!!
When I was in this week, I overheard one of your employees, Jake I believe, talking about learning sign language for one of your loyal customers who Is deaf. This says it all. Thank You Jake & Thank You Crossroads Auto!

DH
Dustin H.
Kalamazoo, MI
Isuzu Rodeo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Dustin said the facility provided quick and affordable service. He said the oil changes are cheap.
This review was collected via phone interview by Customer Research Inc.

AT
AMANDA T.
Portage, MI
Ford Expedition
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/27/2018
Customer service is horrible
Not only did the woman who answered the phone lie to me, but when I confronted the c" manager",he hung up on me. However, the job got done in perfect timing, after all the commotion.

KS
KIRSTEN S.
Kalamazoo, MI
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Love Crossroads!
Always honest and great prices!

CG
CINDY G.
Benton Harbor, MI
Acura Integra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2018
Price Friendly
The service is great.
I told the person checking me in that there is a reset button under the steering wheel. He said they would reset. Car done. Asked person who took my money. If it had been reset. She said yes. Start my car. No. It is something different but the message was never sent to the person doing my car. He even said new to him.

DN
DOUG N.
Portage, MI
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Service
Quick and timely oil change.

SB
SAMANTHA B.
Portage, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great service
I always have a great experience every time I come in. This last visit was a routine oil change and a air filter change. Definitely fast and I was in and out within about 15 minutes or so!

SW
Shirley W.
Portage, MI
Mitsubishi Galant
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Shirley said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AN
ANNA N.
Portage, MI
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Customer x 3 plus yrs.
Excellent customer service, friendly staff and a truly quick oil change. Affordable, comfortable waiting area with a Keurig machine, water, and good magazines. I even had a new battery placed that was affordable.

JT
Jody T.
Vicksburg, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Jody said the staff were pleasant, the work was prompt, they got them right in, and it was nice and warm in the facility.
This review was collected via phone interview by Customer Research Inc.