Reviews
MS
Matt S.
Portage, MI
Saturn Ion
Verified
Matt said the service was quick. The work was at a good price.
Recommended
This review was collected via phone interview by Customer Research Inc.
TN
Tim N.
Kalamazoo, MI
Chevrolet Blazer
Verified
Tim said he doesn't have any complaints about the work the business did on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
DD
Diane D.
Kalamazoo, MI
GMC Yukon XL
Verified
Diane said the service was great and she loves the employees. The entire staff is very respectful, kind, courteous and wonderful.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Clyde B.
Portage, MI
Pontiac G6
Verified
Clyde said he recommend the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DJ
Donna J.
Portage, MI
Kia Soul
Verified
Donna said they are always excellent. She is glad they're there and she hopes they stay.
Recommended
This review was collected via phone interview by Customer Research Inc.
LL
Linda L.
Vicksburg, MI
Ford Taurus
Verified
Linda said was satisfied with the price and with the convenience of not having to schedule an appointment.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Dan S.
Michigan
Chevrolet Traverse
Verified
Dan said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
JOY C.
Kalamazoo, MI
Chevrolet Malibu
Verified
Quick
Very convenient and quick! Plus you can schedule your appointment online....
Recommended
RF
Robert F.
Portage, MI
Jaguar S-TYPE
Verified
Robert said the business's service is good. However, $55 was little much for just a couple of minutes.
Recommended
This review was collected via phone interview by Customer Research Inc.
TD
TROY D.
Kalamazoo, MI
Toyota Camry
Verified
Oil change was fine.
Oil change was reason for visit. Oil got changed. It took 45 minutes. A little longer than expected. But I was very unhappy to find that they reset BOTH of my trip odometer readings. I track tire rotation and gas mileage with them. Very much not appreciated.
Recommended
BP
Bonnie P.
Portage, MI
Over and Above!!
When I was in this week, I overheard one of your employees, Jake I believe, talking about learning sign language for one of your loyal customers who Is deaf. This says it all. Thank You Jake & Thank You Crossroads Auto!
Recommended
DH
Dustin H.
Kalamazoo, MI
Isuzu Rodeo
Verified
Dustin said the facility provided quick and affordable service. He said the oil changes are cheap.
Recommended
This review was collected via phone interview by Customer Research Inc.
AT
AMANDA T.
Portage, MI
Ford Expedition
Verified
Customer service is horrible
Not only did the woman who answered the phone lie to me, but when I confronted the c" manager",he hung up on me. However, the job got done in perfect timing, after all the commotion.
Recommended
KS
KIRSTEN S.
Kalamazoo, MI
Pontiac Vibe
Verified
Love Crossroads!
Always honest and great prices!
Recommended
CG
CINDY G.
Benton Harbor, MI
Acura Integra
Verified
Price Friendly
The service is great.
I told the person checking me in that there is a reset button under the steering wheel. He said they would reset. Car done. Asked person who took my money. If it had been reset. She said yes. Start my car. No. It is something different but the message was never sent to the person doing my car. He even said new to him.
I told the person checking me in that there is a reset button under the steering wheel. He said they would reset. Car done. Asked person who took my money. If it had been reset. She said yes. Start my car. No. It is something different but the message was never sent to the person doing my car. He even said new to him.
Recommended
DN
DOUG N.
Portage, MI
Subaru Forester
Verified
Service
Quick and timely oil change.
Recommended
SB
SAMANTHA B.
Portage, MI
Ford Taurus
Verified
Great service
I always have a great experience every time I come in. This last visit was a routine oil change and a air filter change. Definitely fast and I was in and out within about 15 minutes or so!
Recommended
SW
Shirley W.
Portage, MI
Mitsubishi Galant
Verified
Shirley said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AN
ANNA N.
Portage, MI
Chevrolet Equinox
Verified
Customer x 3 plus yrs.
Excellent customer service, friendly staff and a truly quick oil change. Affordable, comfortable waiting area with a Keurig machine, water, and good magazines. I even had a new battery placed that was affordable.
Recommended
JT
Jody T.
Vicksburg, MI
Chrysler Town & Country
Verified
Jody said the staff were pleasant, the work was prompt, they got them right in, and it was nice and warm in the facility.
Recommended
This review was collected via phone interview by Customer Research Inc.