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Crossroads Auto Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,582 Reviews)
78
Write a Review
Schedule Appointment

Score Details

5 stars
80%
4 stars
12%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
78
Net Promoter Score ®

Business Details

About

Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Family owned and operated since 1975.

Crossroads Auto Service has been a providing quality automotive maintenance and repair for over 40 years.

We started out as Crossroads Shell on the corner of Romence Road and South Westnedge Avenue. In the late 1980s, we built a new building to better serve our customers.

As the South Westnedge facility was beginning to show its age, we relocated to our current location at 6230 Lovers Lane. Our new, state of the art building allows us to provide the same excellent service in a more convenient location. ...more

Categories
Car Maintenance, Oil Change, Auto Maintenance
Contact
(269) 327-4026
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
6230 Lovers Lane Portage, MI 49002-4207
Get Directions
Crossroads Auto Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,582 Reviews)
Write a Review
Recent Reviews
MK
MARCIA K.
Portage, MI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
8
Routine oil change
They took my car at the designated appt time. Comfortable waiting room.
DW
DENNIS W.
Portage, MI
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great service
Crossroads auto is quick with reasonable rates. Nice people. My new go to shop.
JM
JUAN M.
Portage, MI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Oil change
I was early for my appointment but they took my car right away. They were quick and polite and did everything they needed to do.
Verified Customer
Portage, MI
Cadillac Escalade ESV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Excellent repair work
Professional, friendly, knowledgeable
DN
gravatar
DOUG N.
Portage, MI
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Long Time Customer
Oil change and tire rotation done before 9 am.
TS
TRACY S.
Portage, MI
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Efficient and awesome
They were very efficient with my brake work and they did a great job. Would definitely recommend them.
JP
JASON P.
Mendon, MI
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
9
Sons brakes went out - quick and fast fix
Son lost his brakes , had it towed to crossroads. The team quickly got us back on the road at a reasonable price
MS
gravatar
MORGAN S.
Portage, MI
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Great Service, friendly staff!
Great Service, friendly staff!
AM
ALLISON M.
Kalamazoo, MI
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
9
Great Service
Dropped my cat off first thing in the morning. It was done before five! Fast, friendly service!
MR
MELISSA R.
Kalamazoo, MI
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Highly impressed
I consistently received updates throughout the process. I am grateful for the prompt, friendly service and can always rely on honest pricing and expertise.
HW
HOWELL W.
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Excellent- confident-
Dropped to discuss my rotors. Quick eye ball inspection revealed brakes look good. Let’s take a test Drive. I knew the pulsation was hardly noticeable but I had a long road trip coming up. They suggested new rotors, pads… in the front only. That did the job - no pulsating at all. Set for my trip.
BV
BRIAN V.
Kalamazoo, MI
Chevrolet Corvette
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Went in for alignment and overall assessment.
I was given straight forward info on what I needed and what I didn't need. I appreciate they didn't try to over sell. I feel comfortable returning for work on my other vehicles.
JM
JASON M.
Kalamazoo, MI
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Great Service
Highly Recommend.
MS
MICHAEL S.
Portage, MI
Toyota Prius c
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
9
Good job
Did a good job and let me know how things were going until the job was done. Let me know the final cost on the job and let me know by text when job was done.
MB
MIKE B.
Kalamazoo, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2025
verified customerVerified Customer
10
Professuinal friendly Quick accurate and fair
The title is accurate of the service.
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