Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

501 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JC
Julie C.
Hamilton, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Julie said she was happy with their service.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Canastota, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Steve said the mechanics and Matt do a good job.
This review was collected via phone interview by Customer Research Inc.

LC
Laurie C.
Bouckville, NY
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Always friendly and try to get your car in for service asap.
I'm always pleased with the service at Crossways. Matt aims to please his customers. He understands the importance of the customer. If they are happy, they will refer others. I tell people about Crossways Automotive as much as I can.
Matt C. from Crossway's Automotive Repair Service responded on 04/02/2019

Thank you Laurie!

Matt Crossway
Owner
(315)893-7713

DF
Doug F.
Hamilton, NY
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019
Great Service
Matt always gets my car in on time for the service needed and explains everything up front, never a problem

LT
Laurie T.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
All around great service
Always great service

Verified Customer
Hamilton, NY
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Quick, excellent service!
Quick, excellent service, and very reasonable rates too!

AS
Adine S.
New York
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Adine said the employees were very knowledgeable. They provided very fast service. She was very pleased with her service.
This review was collected via phone interview by Customer Research Inc.

AK
Alicia K.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Great Work & Great Explanations
I always appreciate how Matt shows us whatever part was broken or malfunctioning and explains it so a non-mechanic can understand. He did an amazing job helping to get rid of a huge dent in the front fender of our car. It looks great!

SN
Sean N.
New York
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2019 Category: Service
Sean said they were pretty good.
This review was collected via phone interview by Customer Research Inc.

HK
Harvey K.
New York
Mercedes-Benz GLA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Harvey said he got a quick service date. Then he was in and out. The owner is very friendly and agreeable
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Hamilton, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Chevy cruise
I have never encountered more trustworthy mechanics. I have the very highest regard for Matt and his team. They are courteous, highly efficient and beyond question totally honest
Matt C. from Crossway's Automotive Repair Service responded on 02/28/2019

Thank you Robert! We appreciate the kind words, and I'm glad we're meeting your expectations!

Matt Crossway
Owner
(315)893-7713

DF
Donna F.
Hamilton, NY
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
very pleasant to work with.
Matt at Crossways is honest, and willing to give of his time, and knowledge.

EW
Ed W.
Hamilton, NY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Ed said the employees were efficient. They completed his service quickly. The work was at a lower cost than the competitors.
This review was collected via phone interview by Customer Research Inc.

MB
Maxine B.
Bouckville, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Maxine said the business is always accommodating.
This review was collected via phone interview by Customer Research Inc.

KT
Kim T.
Hamilton, NY
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Kim said they do what they say and they do not overcharge.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Hamilton, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Crossway's Does Great, Affordable Work
Matt's fantastic – trustworthy, detail-oriented, and has gone above and beyond for us on multiple occasions. Highly recommend.

In this case, we dropped off our car unexpectedly on a Monday morning, acknowledged that it may be some time before we could be fit in for a repair since we weren't already on the schedule. Even then we received word that the work was completed on the following day!
Matt C. from Crossway's Automotive Repair Service responded on 02/06/2019

Thanks Jason, we appreciate the kind words! We always try to be as prompt, and thorough as possible, and I'm glad we were able to get your car in quickly.

Matt Crossway
Owner
(315)893-7713

ES
Ed S.
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
always good
Never any experience other than five star

DK
Dennis K.
New Woodstock, NY
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Dennis said the business always does a fantastic job, at decent prices. They complete the work quickly and he does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

CD
Caleb D.
New York
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Caleb said the business provided very quick, prompt service.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Morrisville, NY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
truck inspection
fast reliable service as always

Displaying Review 1 - 20 of 501 in total