Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

433 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


SF
Stephanie F.
New York
Ford Explorer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Stephanie said the staff were polite and she liked the ease of service they provided.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Deansboro, NY
Nissan Xterra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Great service
Matt is honest and trustworthy, and does wonderful work. We took our car in for one thing but he noticed something else was wrong and made sure to inform us about it before proceeding. I highly recommend him and his team.

AW
Andy W.
New York
Chrysler Town & Country
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Andy said that the staff at the facility provided him with a good visit.
This review was collected via phone interview by Customer Research Inc.

AK
Alicia K.
New York
Toyota Sienna
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Alicia said they explained things very well , they were fair and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

JS
Jeffrey S.
Hamilton, NY
Honda CR-V
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Spoke with Robert. He said he's taken his vehicles to Matt for many years and has no complaints. He's very good at what he does and never overcharges him.
This review was collected via phone interview by Customer Research Inc.

HK
Hoyt K.
Waterville, NY
Subaru Legacy Sedan (Natl)
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Hoyt said, this business gave him a great diagnosis and the people are wonderful.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
New York
Chevrolet HHR
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Brian said that the staff at the facility provided him with excellent service. They were courteous, polite and have great prices.
This review was collected via phone interview by Customer Research Inc.

SF
Stanley F.
Hubbardsville, NY
GMC Envoy
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Stanley said the business always does good work on his vehicle. He is satisfied with the service received.
This review was collected via phone interview by Customer Research Inc.

JJ
Joe J.
New York
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Joe said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Oriskany Falls, NY
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Ryan said Matt and his team are always honest and friendly. They provide great service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Hamilton, NY
Toyota RAV4
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Fast, affordable, courteous
Fast, affordable, courteous

SJ
Steve J.
Chevrolet Colorado
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Very quick to get in and very professional
Always great service and very timely.

DK
Dennis K.
New Woodstock, NY
Toyota Tacoma
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Dennis said Matt is always excellent.
This review was collected via phone interview by Customer Research Inc.

EW
Ed W.
Hamilton, NY
Volvo XC60
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Ed said Matt has a lot of integrity and a lot of good advice.
This review was collected via phone interview by Customer Research Inc.

BD
Bruce D.
Chevrolet Impala
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Matt and the guys
Great service as always

BD
Barry D.
Hamilton, NY
Kia Optima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Barry said he has no complaints and would recommend the business to anyone.
This review was collected via phone interview by Customer Research Inc.

VL
Vinny L.
New York
Subaru Legacy Sedan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Vinny said he went in to have his brakes fixed and received a quote of about $200. While this work was being done the employees found a different issue that they decided to fix for him. Once completed, he noticed the overall price seemed too high considering all of the work done. His brakes work fine now, but he still feels like he needs to stomp on them in order to stop his vehicle. The employees were great and did a good job overall.
This review was collected via phone interview by Customer Research Inc.
Matt C. from Crossway's Automotive Repair Service responded on 04/19/2018

Vinny, thank you for the review, we appreciate the feedback.
The problem we fixed wasn't anything different, it was just a deeper issue with your brakes than what you asked for an estimate on over the phone, before we had looked at the car. The quote given was for what yu asked about- brake pads, rotors, and labor, not for the extra parts and work that was needed once you brought the car in to be looked at.
If you have any problems, please contact me. We would be glad to remedy any issues.

Matt Crossway
Owner
(315)893-7713

PJ
Peg J.
Sherburne, NY
Toyota Sienna
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Spoke with Peg's husband. He said the business' rest area and restrooms were good. The staff were prompt and courteous, and he appreciates their efficiency.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
New York
Jeep Compass
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Brian said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Hamilton, NY
Toyota Highlander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Excellent Service
Crossway's service is convenient, reliable, efficient, dependable, and friendly. Great combination.

Displaying Review 1 - 20 of 433 in total