Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

469 Reviews

100% Would Recommend
Latest Review 9 days ago

Reviews


DC
David C.
Bouckville, NY
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
David said the staff were effective with what he needed them to do.
This review was collected via phone interview by Customer Research Inc.

MO
Mark O.
Hamilton, NY
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Spoke with Joann. She said she liked the service.
This review was collected via phone interview by Customer Research Inc.

DE
Dan E.
New York
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Dan said the business is honest and up front. They never overcharge or try to sell for items not needed. Matt gave him a discount for being a veteran, and that is appreciated.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Hamilton, NY
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08/23/2018
Prompt, competent, fair and honest -- what more could one ask for? :-)
Matt has been my go-to-guy for several years now and I wouldn't think of going anywhere else for automotive service. I can think of no higher recommendation.

SH
Sally H.
Hamilton, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Sally said she liked the service at the business.
This review was collected via phone interview by Customer Research Inc.

SD
Steve D.
Bouckville, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Steve said Matt is always very good to them. He treats them well and does a good job. They were at the business for a sticker and are very happy with the service.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
New York
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Joe said that the service at this business is good. He would definitely recommend them.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Hamilton, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Fast, reliable, friendly service
We've trusted our cars and trucks to Matt for many years and he's always come through. He's friendly, fast, reliable, and his prices are fair.

HS
Hilary S.
New York
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Hilary said that the place did a fantastic job and were quick about it.
This review was collected via phone interview by Customer Research Inc.

DM
Dave M.
New York
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Dave said his experience with this business is always good. He works very well with this business.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Madison, NY
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
William said they always do a good job. The mechanics do what needs to be done and not what doesn't need to be done.
This review was collected via phone interview by Customer Research Inc.

SC
SUE C.
Oriskany Falls, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
GREAT SERVICE
I HAVE BEEN GOING HERE FOR YEARS, MATT IS AMAZING, ALWAYS POLITE, HELPFUL, PATIENT, GETS YOU IN FAST AND WORK HAS ALWAYS BEEN ACCURACTE GOES ABOVE AND BEYOND, HIGHLY RESPECTED.
Matt C. from Crossway's Automotive Repair Service responded on 08/13/2018

Thank you Sue! We appreciate you and the kind words!

Matt Crossway
Owner
(315)893-7713

RM
Ross M.
New York
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Ross said everything worked out just fine at this business. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

SM
Susan M.
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Ball joints
Carbone dealership claimed I needed new ball joints and brakes. I took my vehicle to crossways for a 2nd opinion. Come to find out I did not need either. Matt is very knowledgeable, courteous and reasonable with pricing! I will never take mine to another place!!

CN
Carol N.
Georgetown, NY
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Carol said she will recommend this facility.
This review was collected via phone interview by Customer Research Inc.

FA
Fred A.
New York
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Fred said he calls them and they get him in right away. They do the work before the end of the day, the prices are good and he shows him the parts.
This review was collected via phone interview by Customer Research Inc.

MJ
Morgan J.
New York
Subaru Legacy Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Morgan said, this business is very polite and quick.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
New York
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Mike said the business was fantastic. He said they had fair prices and they were also honest.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
New York
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Steve said the staff took care of his vehicle's issue.
This review was collected via phone interview by Customer Research Inc.

RM
Roger M.
New York
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Roger said there are still some noises coming from his vehicle. The staff were knowledgeable and helpful.
This review was collected via phone interview by Customer Research Inc.
Matt C. from Crossway's Automotive Repair Service responded on 07/24/2018

Sorry to hear you're having more trouble Roger. We'll get it taken care of when you come in later this week.

Matt Crossway
Owner
(315)893-7713

Displaying Review 1 - 20 of 469 in total