Custom Performance Center-Auto Repair & Towing


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

224 Reviews

99% Would Recommend
83% Business Response
Latest Review 12 days ago
Bryan M. on 10/07/2017
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"Best place Best service!"
I took my car to get checked out and they were excellent. They Didn't try to get me to do unnecessary things and the cost was great for what I did get fixed.
Vehicle: Pontiac Grand Prix
Service Date: 10/06/2017
Review Created: 10/07/2017 09:38 PM
Donnie W. on 09/26/2017
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"Great customer service"
Great customer service had my car back at a timely matter, job well done.. Will definitely be using Custom Performance again..
Vehicle: Ford Mustang
Service Date: 09/23/2017
Review Created: 09/26/2017 06:07 AM
Reginald D. on 09/26/2017
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Reginald said his vehicle was taken care of.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 09/22/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Darrell C. on 09/25/2017
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"Thumbs up"
Great service and friendly people
Vehicle: Chrysler 300
Service Date: 09/23/2017
Review Created: 09/25/2017 05:37 PM
Daniel P. on 09/22/2017
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"Staff is honest and technicians do great work!"
I went to three other shops before i found CPC and they had no idea what i was talking about. Once i got here Mike knew exactly the part i needed installed and he helped me out a lot! I cant thank them enough for their help i will be returning for more work when needed! Thanks a lot!!
Vehicle: Pontiac Firebird
Service Date: 09/21/2017
Review Created: 09/22/2017 04:05 AM
Anthony L. on 09/19/2017
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Anthony said the staff did a great job and he was pleased.
Vehicle: Dodge Challenger
Category: Service
Service Date: 09/15/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Sandra M. on 09/18/2017
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Sandra said the staff are quick and very professional.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 09/14/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Adam N. on 09/14/2017
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"Very professional and highly skilled"
They made sure the work was completed perfectly and the staff is very friendly
Vehicle: Honda Civic Coupe
Service Date: 09/12/2017
Review Created: 09/14/2017 10:06 PM
Solji K. on 09/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Overpriced Battery Installation Cost"
$350 for a battery replacement. You have got to be kidding me. Better deal at the dealer (under $200).
Vehicle: Lexus RX 350
Service Date: 09/12/2017
Review Created: 09/13/2017 09:05 PM
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

That estimate was for testing of the battery & charging system, oem equivelant battery, and installation of battery. Sorry if there was a mis-communication on this.

Becky H. on 09/08/2017
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"My Camaro"
Great staff, order part and got me back on the road in about two days. No complaints
Vehicle: Chevrolet Camaro
Service Date: 09/06/2017
Review Created: 09/08/2017 04:04 AM
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

We appreciate the opportunity!

Yeidy H. on 09/07/2017
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"Great shop"
Great staff members. Knowledgeable. Fair prices. Fast service. I was very pleased with my service.
Vehicle: Toyota Camry
Service Date: 09/06/2017
Review Created: 09/07/2017 04:24 AM
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

We appreciate the opportunity!

Duane B. on 08/28/2017
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Duane said this business did excellent work and they knew what they were doing. They helped him out the best they could and they treated him like family.
Vehicle: Ford F-150
Category: Service
Service Date: 07/29/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
LINDSAY K. on 08/27/2017
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"Long wait time"
While I do generally like the service at Custom, I am frustrated by the wait time. I usually call ahead to schedule an oil change, however my appointment time seems to be irrelevant. I had a 10 am appointment and arrived before 10 am, but saw the mechanic bring my car back around 10:25. The oil change was finished and my car was ready to go by 10:55. My issue here is just managing expectations. I would prefer to be told a time when I could conceivably come in and have my car worked on immediately, rather than being told that a time is "fine" even though my car won't be worked on until after other cars. This defeats the whole premise of making an appointment. If a service only takes 30 minutes, I would prefer to only have to wait 30 minutes rather than over an hour.
Vehicle: Honda CR-V
Service Date: 08/26/2017
Review Created: 08/27/2017 06:27 AM
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

I have to apologize for such a long wait time on this day we had a technician call out that morning causing a slight back up. When you come in for next oil change, that oil change is on us. NO Charge. Mike W.

Alex D. on 08/18/2017
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Alex said he received very thorough answers and the service was done on time. The staff members have great customers service skills as well.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Timothy J. on 08/17/2017
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"Great Service"
Your shop was recommended by a close friend. I must say everything went great!! Staff is fantastic and yes I got fantastic service. I will be recommending to my friends!
Vehicle: Ford Mustang
Service Date: 08/16/2017
Review Created: 08/17/2017 05:42 AM
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

We appreciate the opportunity!

Beverly S. on 08/17/2017
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Beverly said they do a good job.
Vehicle: Ford Escape
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

We appreciate the opportunity!

Darrel B. on 08/16/2017
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Darrel said he has been using them for years. There has never been a problem. They got him in and out. Also, they are fair.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 08/07/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Charles H. on 08/16/2017
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Charles said the prices at this facility beat out everyone around this area. He has already recommended them.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 08/11/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Nick W. on 08/15/2017
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Nick said the work was good.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/08/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Mike & Barbara W. at Custom Performance Center-Auto Repair & Towing responded on 09/14/2017

We appreciate the opportunity!

Rafael M. on 08/14/2017
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Rafael said the business communicated very well. They called him with issues and the prices were not out of line. He is familiar with the vehicles and they showed him the problem. They were not deceptive at all. They did a good job and they were professional.
Vehicle: Ford Bronco
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 224 in total