Recommended
Verified
Mr. Gaulin's original complaint was that he was hearing a noise and feeling a vibration that he believed was coming from the transfer case. During our test drive, when we put the vehicle in four wheel drive we discovered that there was a severe vibration that we believed was his complaint. Upon visual inspection, we discovered that the front drive shaft was causing the vibration. The driveshaft was worn to the point that it would have been dangerous to drive in the condition it was in. Additionally, we noticed that the transfer case had multiple leaks. After speaking to Mr. Gaulin, we removed the drive shaft to be rebuilt. Unfortunately, the drive shaft was worn so severly that it could not be rebuilt and had to have a new drive shaft installed. Also, we filled to the transfer case to the proper level and referred Mr. Gaulin to Curtis at World Wide Transmission to reseal the transfer case. Some time after the referral, Mr. Gaulin contacted us and notified us that the original problem had not been fixed. At that point, we suspected that due to the modification to the vehicles suspension, the geometry of the driveline was compromised. We believed that World Wide Transmissions was better equipped to handle that issue. We recieved no communication after that phone call. However, after the review, we did some investigation and spoke with Curtis at World Wide Transmissions and discovered that he had resealed the transfer case. Then, due to the compromised pinion angle of the rear drive shaft that we previously mentioned, the rear seal of the transfer case continued to leak. To our knowledge at that point, Curtis referred Mr. Gaulin to a shop that specializes in lifted vehicles and they were able to adjust the driveshaft geometry to fix the transfer case rear seal leak and the original vibration. While we are responsible for the fact that the orignial problem was still present when the vehicle left our shop, we refute the claim that we "threw new parts around at it". We did not repair anything that was not imperative to the proper operation and safety of the vehicle. With that said, we pride ourselves in customer service and satisfaction. If Mr. Gaulin or any of our customers feel as though they were mistreated or taken advantage of; that is unacceptable by our standards and we apologize deeply. We cannot speak for World Wide Transmissions, but our shop as a whole would like to appologize to Mr. Gaulin and hope that we can do business in the future. If Mr. Gaulin has any questions, or would like to speak further on the matter he is more than welcome to contact us.