Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

181 Reviews

98% Would Recommend
Latest Review 10 months ago

Reviews


SK
Seth K.
Indiana
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Spoke with Connie. She said she appreciates her vehicle being taken care of right away. She was satisfied with her service.
This review was collected via phone interview by Customer Research Inc.

SC
Seth C.
Indiana
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Seth said the experience was quick and easy.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Indiana
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Daniel said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

DP
Dennis P.
Goshen, IN
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
Dennis said he has always taken his vehicles to the business and they do a good job. They are honest, up front and they do the job quickly.
This review was collected via phone interview by Customer Research Inc.

SR
Sandy R.
Indiana
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Sandy said she really appreciates the calls she receives before the work gets started.
This review was collected via phone interview by Customer Research Inc.

DP
Dustin P.
Indiana
Mercedes-Benz C-Class
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2017 Category: Service
Dustin said the customer service was outstanding at this business. However, they did not know what they were doing. They had to look on the internet to find out how to perform the service on his vehicle and they almost used the wrong oil. They were unable to reset the gauge in the system so it voided the warranty. They rang him up twice.
This review was collected via phone interview by Customer Research Inc.
Dave P., Owner from D & T Automotive responded on 09/18/2017

I apologize for the misunderstanding. My technicians haven't memorized how to reset the oil light on every car, especially Mercedes-Benz. If I'm not mistaken you stopped in very close to closing time and we stayed after hours to service your vehicle. I had asked if you could come back the next day to reset the light and you never showed. You requested regular oil and I had informed you that Mercedes-Benz actually require synthetic oil. My secretary billed you for a regular oil change before I was able tell her to change it. Again, I apologize for the misunderstanding.

Dave Porter
Owner

GH
Gary H.
Indiana
Chevrolet Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2017 Category: Service
Gary said he was surprised with by the 3 percent fee they charged for using his card to pay for his service.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Indiana
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Mike said he is extremely happy with what this business did for him. They bent over backwards for him.
This review was collected via phone interview by Customer Research Inc.

EH
Edgar H.
Indiana
Audi A4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Edgar said the facility forgot to put a piece of a part that goes on the back of the wheel and because of this, it's leaking grease. He plans to go back at a later time but other than this everything was fine.
This review was collected via phone interview by Customer Research Inc.

KK
Karen K.
Indiana
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Karen said the experience was good. Her relatives recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Jesse S.
Indiana
Mazda B4000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2017 Category: Service
Jesse said this business did what they said they were going to do, did it well and stayed true to the quoted price. He wants to take care of his vehicle and they help him do it. He would like to thank them.
This review was collected via phone interview by Customer Research Inc.

CT
Chandler T.
Indiana
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Chandler said this business did exactly what he wanted.
This review was collected via phone interview by Customer Research Inc.

DN
Doug N.
Goshen, IN
Oldsmobile Silhouette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Spoke with Ruth. She said she and Doug are repeat customers of this business. The staff does good work and it is the only place they take their vehicles when something goes wrong with them.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Indiana
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Al said the business did what they needed to do to repair his vehicle and they did it promptly.
This review was collected via phone interview by Customer Research Inc.

SW
SARA W.
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017
I love D&T and would recommend them to everyone
I've been going to D&T since I moved here 6 years ago. They took excellent care of my old 1990 Honda Civic and now, take excellent care of my 2007 Honda Civic Hybrid. They really care about what I can afford and really care about taking good care of my car. I always buy my tires from them, and if anything happens to my tires, D&T fixes them for free. One time, the plug they put in my tire didn't work out and the next morning my tire was flat again. I gave them a call and they came over to where my car was, pumped up the tire, and drove it back to their shop, and fixed it, for good, with a new plug. That is literally the only time something "negative" happened with them - and they were so great and responsive, I still feel like I couldn't have asked for better service. I trust them 100%. I feel like they always have my best interest (and my safety) in mind. They also have a shop cat (and sometimes a shop kitten!), which is awesome.

TH
Terry H.
Indiana
Isuzu VehiCROSS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Terry said there were no problems, as everyone at the business was friendly.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Indiana
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Daniel said the business got him in right away. They fixed his muffler problem and got him right back on the road.
This review was collected via phone interview by Customer Research Inc.

SS
SANDY S.
Goshen, IN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017
Service Review
The mechanics know what they are doing and are very informative with any questions I may have. I would recommend Dave and his staff to any one that needs work done on their vehicle.

JB
Juan B.
Indiana
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Spoke with Carla. She said her dad was really happy with the service at this business.
This review was collected via phone interview by Customer Research Inc.

AS
Angel S.
Indiana
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2017 Category: Service
Angel said the service was good.
This review was collected via phone interview by Customer Research Inc.