Dear Lewis M.,
Thank You for the complment about how we did a good job. As far as our charges are concerned, you were informed in advance of the cost of the repairs and you authorized the repairs.
Only when the vehicle was completed and you were informed it was ready for pick did you question the price. Your concern was that the starter was avaliuable to you at a parts store for less money.
I explained that that was true. As is in the case with any services you contract for, you can do the job yourself for much less money. We charge retail price for parts installed. It is no secret that we make a profit on the re sale of parts. Any successful business must profit on the re sale of merchandise, or they risk going out of business.
As a AAA customer , you were given a 10% discount on parts & labor, and your warranty was doubled.
I appreciate your business and am sorry that you felt the profit I made on the part was too much.
Dan Reshaw's Mobil
9315 Baseline Rd
Rancho Cucamonga CA 91730