ReScore Reviews™ (1)
Karissa, Thank you for your post. You are correct, honesty does go a long way and we would like to have the opportunity to prove that to you. I’m sorry that you feel that you were taken advantage of. We take great pains to ensure that all of our customers feel they were treated fairly and honestly. Repeat business is very important to us and that doesn’t happen without being honest. Rather than address each point separately in this response, I will give you a call today to discuss how we can remedy this and, hopefully, when we are done, you will have that same good feeling that you had prior to this most recent service. Give us a chance, and I promise you won't be dissapointed.
Karissa, Thanks for updating the review. We appreciate your business and I am glad that we were able to remedy your issue. Come back soon!
Thank you for saving and repairing my old truck - you treated it just like your own and I appreciate it from the bottom of my heart.
I had an issue with my vehicle after my initial repair. Kevin listened to my concerns and looked into it. They found something and took care of it . I will continue to recommend Kevin and his team to my friends and family.
Not happy. Not at all.. at this point I'm not sure I'd recomend your company. I have an f350 that needs CV's and maybe hubs. Maybe I'll give you another chance.
Thanks for your review, we are always interested in our customer’s feedback, even when it’s critical of our performance, it’s the only way to improve. I’m sorry that your truck took as long as it did to finalize the repair. Your comments are not wrong, but I would like to put some context to them. It took us longer than we would have liked to get the diagnosis of the problem ironed out (delay#1). Then it took us time to coordinate with you as you were sourcing your own parts (delay#2). The problem then became scheduling. We couldn’t put you on the schedule again until all the parts were here and were all correct. At that time our schedule was full for more than a week in advance (delay#3). (Due to the labor-intensive nature of the rear end rebuild, we weren’t able to just work around other jobs already on the schedule). As far as the bill being more than the estimate, once we had things apart there were a couple of items that were required to properly complete the repair that weren’t anticipated (delay#4). I’m not looking to make excuses, but neither of us benefit by having a vehicle here any longer than absolutely necessary. I believe that this repair became one of those rare instances where multiple small delays caused the job to drag out far longer than normal. I assure you that this is not typical of our performance. I hope that you will remain our customer for those future repairs you mentioned, and give us the opportunity to redeem ourselves.
I look forward to hearing from you.
Kevin Friel and Bernie Bleakley