Desert Car Care McQueen


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

830 Reviews

98% Would Recommend
Latest Review 6 days ago
Kennard B. on 04/21/2018
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Kennard said he liked the staff. Matt was cool and let him know stuff, like what the potential dangers were with his vehicle. They corrected the issues right then and there, which he really appreciated.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 04/18/2018
Review Created: 04/21/2018
This review was collected via phone interview by Customer Research Inc.
Dale E. on 04/19/2018
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"Great service and work"
I've been coming to Desert Car Care for 5+ years and have always had positive experiences. Matt is honest and upfront. If something doesn't need to be repaired or replaced, he'll tell you. If something needs repaired or replaced, he'll call you. NO surprises! And when the work is done, it's done right.
Vehicle: Ford F-150
Service Date: 04/17/2018
Review Created: 04/19/2018 04:52 PM
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Matt P. at Desert Car Care McQueen responded on 04/20/2018

Thank you Dale for the great review!

Mike G. on 04/18/2018
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Mike said the staff was straightforward and friendly. The service was done in the amount of time they quoted.
Vehicle: Honda Civic Si
Category: Service
Service Date: 04/16/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Michael P. on 04/12/2018
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"VERY PROFESSIONAL STAFF"
Made an appointment for next day, took car in as soon as I showed up, all contacts with employees VERY professional. It was a much appreciated good experience!
Vehicle: Nissan Altima
Service Date: 04/10/2018
Review Created: 04/12/2018 11:20 AM
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Matt P. at Desert Car Care McQueen responded on 04/12/2018

Thank you Michael for the grest review!

Natalie B. on 04/12/2018
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Natalie said it took a little longer. She was very pleased and had no problem with them. She likes them.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/26/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Aracely V. on 04/11/2018
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Aracely said the business did a really good job on her vehicle.
Vehicle: Audi A6
Category: Service
Service Date: 04/04/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Ned K. on 04/10/2018
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"Honda 2014 Civic-Ex"
Matt was extremely helpful. I needed some new wiper blades. I called Matt, he checked that he had the wiper blades in stock, which he did,
so I drove by the shop, and Matt had them replaced in less than 10 minutes.
Vehicle: Honda Civic Coupe
Service Date: 04/09/2018
Review Created: 04/10/2018 11:55 AM
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Matt P. at Desert Car Care McQueen responded on 04/10/2018

Thank you for the review Ned. I'm glad you had a good experience!

Lindsey B. on 04/10/2018
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Lindsey said they did a great job, the staff is super friendly, and they always take care of her.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/03/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
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Matt P. at Desert Car Care McQueen responded on 04/11/2018

Thank you for the review Lindsay!

Chris C. on 04/05/2018
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"Great service, great customer service"
This was my second or third time coming to this establishment. Ive only come here fpr oil changes but the service is fast and customer service is great as well. Will continue to come here for business
Vehicle: Chevrolet Malibu
Service Date: 04/04/2018
Review Created: 04/05/2018 08:20 PM
Chris D. on 04/05/2018
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Chris said he received good service.
Vehicle: Mercedes-Benz CLA-Class
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Renee M. on 04/04/2018
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"COOL BREEZE!!"
Love these guys, but when I took my car in to get the air fixed, it ran perfectly!! (of coarse) They drove it on and off 1/2 a day and nothing!! So they said, we'd love to work on your car but it doesn't need it, it's not showing us the problem!! So off I went and a few days later the air wouldn't get cold or cool again...this time I drove it over and they jumped in the car with me and Viola!! I'm not crazy! They fixed it AND held my car while I was gone on vacation!! These guys are honest, thorough and priced just right!! I will continue to refer them to EVERYONE I know!! Thank you Matt and your great team!! Renee McCray
Vehicle: Volkswagen New Beetle Coupe
Service Date: 03/01/2018
Review Created: 04/04/2018 08:42 AM
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Matt P. at Desert Car Care McQueen responded on 04/05/2018

Thank you for the great review Renee! 

Marc W. on 04/04/2018
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Marc said the employees finished in a timely manner and were very friendly. The price was better than at the dealerships.
Vehicle: Honda Civic Si
Category: Service
Service Date: 03/30/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
Brian V. on 04/03/2018
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Brian said he enjoyed his experience at this business.
Vehicle: Honda Civic Si
Category: Service
Service Date: 03/30/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Lindsay H. on 03/28/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible and incompetent "
I got my fan blower replaced for a.c. in my car. Then a week later car started blowing hot air. They said I had a severe leak and needed whole compressor replaced which is 1500 hundred dollars. Well I had a bad feeling that this would happen so sudden after the fan blower was replaced. I took it for a second opinion and basically the bolts were not tightened around the compressor and hose. They either are dishonest or incompetent. Either way do not take your car here.
Service Date: 01/11/2018
Review Created: 03/28/2018 05:33 PM
Julie D. on 03/27/2018
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Julie said she recommends this business for service.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 03/23/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Isaac M. on 03/22/2018
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Isaac said the employees do honest work and the prices are always great.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 03/14/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Bruslina D. on 03/17/2018
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Bruslina said the staff were all honest. She really valued the service they provided. They were helpful, understanding and they cared about her in a genuine way.
Vehicle: Toyota Avalon
Category: Service
Service Date: 03/14/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Michael E. on 03/15/2018
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Michael said everything went ok. He did ask the staff not to roll down the window, and they did anyway. He would still recommend the business for service.
Vehicle: Jeep Liberty
Category: Service
Service Date: 03/12/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
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Matt P. at Desert Car Care McQueen responded on 03/16/2018

Michael im so sorry about the window. I did not realize that we had rolled the window down until I read your review. Thank you for the great review and I will change the policy on customer's instructions going forward.

Tim H. on 03/10/2018
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Tim said the staff were good. They were honest about what repairs needed to be done to the vehicle and he appreciated that they didn't try to add on services that didn't need to be done.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/08/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
John K. on 03/07/2018
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John said they are professional, on time with the work and have reasonable prices.
Vehicle: Toyota Tundra
Category: Service
Service Date: 03/05/2018
Review Created: 03/07/2018
This review was collected via phone interview by Customer Research Inc.
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