Diamond State Automotive LLC


Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

64 Reviews

100% Would Recommend
Latest Review 17 days ago
Lindsey D. on 11/08/2017
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Lindsey said the business provided quick service. They were friendly and they also had good prices.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/03/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Thank you for the wonderful review! We look forward to seeing you at your next service interval!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Jared S. on 11/06/2017
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Jared said the staff was able to get him in at the last minute and the service was done quickly.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/26/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Thank you for the wonderful review, were glad that we were able to accomodate your needs on such short notice. 

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Tom E. on 11/04/2017
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"quality honest work "
very pleased with service
Vehicle: Chevrolet Silverado SS
Service Date: 11/01/2017
Review Created: 11/04/2017 04:17 AM
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Tom,

Thank you for taking the time to review our business. We're glad to hear that we provided you with honest service and excellent workmanship. we look forward to seeing you at your next service interval

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Rikki G. on 11/04/2017
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Rikki said the service was great. She had no issues with the work. She trusts the work the employees provided.
Vehicle: GMC Terrain
Category: Service
Service Date: 10/30/2017
Review Created: 11/04/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Rikki,

Thank you for entrusting us with your vehicle. Were happy to hear that we met your customer service expectations. We look forward to seeing you at your next service interval!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Nick N. on 11/03/2017
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Nick said the service was fantastic and he would recommend them to others.
Vehicle: Pontiac Firebird
Category: Service
Service Date: 10/27/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Nick,

Thank you for the review and for your recommendations, they're greatly appreciated!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Kathie G. on 10/29/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Had a great experience."
Dom was super helpful and knowledgeable . I will definitely recommend to family and friends. Very positive experience.
Service Date: 10/23/2017
Review Created: 10/29/2017 12:53 PM
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Kathie,

Thank you for such a wonderful review! Your time is valuable and we appreciate you finishing our survey. We are glad that our staff provided you with such great experience and you felt comfortable with our services. We look forward to seeing you again! Thank you for thinking of us when referring friends!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Craig C. on 10/09/2017
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Craig said the owner is top notch. The staff is trustworthy, which is most important.
Vehicle: BMW 3 Series
Category: Service
Service Date: 09/28/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Craig,

Thank you for the wonderful review. We are glad our staff and our ideals ae properly projected through the customer experience. We love having your family as customers!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Diane D. on 10/09/2017
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Diane said she was a little late for her appointment and the mechanic said that was fine. He checked the air pressure in her tires and she was out in a hour.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Ed T. on 10/04/2017
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"Customer service is great, they do not do any extra work if not needed and are always honest and quick. Prices are great and can't be beat. "
I have sent my vehicle in as well as referred other friends, family and co-workers and all of them have come back with nothing but positive feedback. Communication is perfect as well as the customer service and prices. Highly recommend this company.
Vehicle: Chevrolet Express Cargo Van
Service Date: 09/26/2017
Review Created: 10/04/2017 06:22 AM
Clint W., President at Diamond State Automotive LLC responded on 11/21/2017

Ed,

Thank you for such a great response and for your time to share it! We sincerely appreciate the recommendations and look forward to a long lasting relationship!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 

Jody M. on 08/08/2017
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Jody said this business fixed her vehicle in a timely manner.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 08/04/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
James A. on 07/26/2017
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"Nissan Maxima"
Clint continues to surpass any other mechanic in the state. He has always gone above and beyond to make sure my Maxima was fixed properly and safe to drive. From fixing a sensor to pass inspection, all the way to finding the issue with the transmission that not only saved my bank account but fixed the problem. He is the only mechanic that treats you fairly and professionally and will be the only person to work on my car. The absolute best in the state!!
Service Date: 07/26/2017
Review Created: 07/26/2017 03:19 PM
Chris F. on 07/25/2017
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Chris said this business treats him well and they do good work.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 06/27/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Florence M. on 07/17/2017
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"2006 Kia unexpectedly died went beyond to get it fixed!"
this is the second time dealing with Diamond State Automotive and both times has been exceptional! The 2006 Kia died broken serpentine after making it home by praying called Kia service and explained what happened. Their reply was "you can tow to our service center and we will attempt to fit in but we are booked solid until July 27" Replied thanks and called Clint. He arranged the tow on Saturday (which they are usually closed) called with the problems and did the complicated service in a weeks time! Their service is outstanding! Thanks for everything,
Vehicle: Kia Optima
Service Date: 07/15/2017
Review Created: 07/17/2017 07:09 AM
Clint W., President at Diamond State Automotive LLC responded on 07/24/2017

Thank you so much for the kind words! It continues to ensure we are providing our customers with the best experience possible. We appreciate you taking the time to write us such a great review!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Janneh K. on 07/14/2017
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Janneh said after the business repaired her air conditioner, it stopped working. She said she will be taking it back.
Vehicle: Nissan Murano
Category: Service
Service Date: 07/12/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Don C. on 07/10/2017
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Don said the business employees are prompt and they go out of their way to take care of their customers. He has recommended them to others.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/07/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 07/24/2017

Don,

Thank you for taking time to review our business. We are glad you had a great experience here and appreciate you referring others here as well.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Carlo P. on 06/27/2017
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Carlo said the business was professional, courteous and very quick.
Vehicle: RAM 1500
Category: Service
Service Date: 06/22/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 06/29/2017

Carlo,

Thank you for the wonderful review, we are glad you enjoyed your experience here. Thank you for taking time out of your day to share your experience.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Rick A. on 06/19/2017
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Rick said they did a great job. They were on time and their prices were fair.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 06/29/2017

Rick,

Thank you for taking time out of your day to leave us a review. We are happy that you found your experience here a good one. We look forward to seeing you again in the future!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Alex B. on 05/25/2017
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Alex said they did a really good job.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 05/23/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Clint W., President at Diamond State Automotive LLC responded on 06/05/2017

Alex,

Thank you for your review. We are glad to hear your experience here went well!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Melissa H. on 05/15/2017
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"Awesome Job"
The first time was an oil change. The second time I got new tires and two new belts. And they fixed my squeaky brakes. Amazing customer service and a vast knowledge when it comes to all makes and models f cars and trucks. Five Stars!!!!!!!!
Vehicle: Toyota Camry Solara
Service Date: 04/28/2017
Review Created: 05/15/2017 11:48 AM
Clint W., President at Diamond State Automotive LLC responded on 06/05/2017

Melissa,

Thank you for taking the time to write us such a wonderful review. We are glad you had a wonderful experience at Diamond State Automotive.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Deborah B. on 04/23/2017
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"Wonderful Service"
My service was great....accommodating, reasonable and good service. I will recommend you to friends.
Vehicle: Nissan Altima
Service Date: 04/20/2017
Review Created: 04/23/2017 08:20 AM
Clint W., President at Diamond State Automotive LLC responded on 04/24/2017

Deborah,

Thank you for allowing us to service your vehicle, your business is much appreciated. Everyone here loves to know the customers are having great experiences. We appreciate your time in writing us such a great review.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002

Displaying Review 1 - 20 of 64 in total