Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

74 Reviews

100% Would Recommend
Latest Review 10 days ago

Reviews


DW
David W.
Delaware
Ford RV Cutaway
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
David said the mechanics were good and they did a good job.
This review was collected via phone interview by Customer Research Inc.

FE
Francis E.
Newark, DE
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Francis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
Delaware
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Dave said the facility did the work right and quickly.
This review was collected via phone interview by Customer Research Inc.

LR
Laray R.
Delaware
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Laray said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RJ
Roberto J.
Wilmington, DE
Ford Econoline Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Quality service you get from the team
Drop my work van off to be look at cause it was loosing power now my van runs like its new

CC
Craig C.
Wilmington, DE
Chevrolet Sonic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Great
Great service! We did not have to go a long time without a car!

TW
Troy W.
Delaware
Cadillac Escalade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Troy said it was quick and the staff answered all his questions. He drove from Delaware to this facility to get his vehicle repaired. His cost was $3,000 less than another business. He is very satisfied.
This review was collected via phone interview by Customer Research Inc.

EH
Eva Renee H.
Wilmington, DE
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Eva said she loves this business because they make sure she is taken care of. She has a good bond with them and she has no complaints about the service.
This review was collected via phone interview by Customer Research Inc.

AF
Al F.
Bear, DE
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018
Great service and terrific team
The work was done in a timely fashion at an excellent price. Clint was very helpful as always.

AG
Anthony G.
Wilmington, DE
Chevrolet Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2017
Didn't want synthetic blend motor oil!!!
The starter and intake gasket fix was good. Radiator coolant change with thermostat was good. The work was good.
I am not happy a synthetic blend of oil was put in my truck. It calls for conventional motor oil. My truck is 23 years old.
I hope when I do the next oil change myself I will be able to put in conventional motor oil! I am seriously not happy about the synthetic blend oil. I should be the one to make that decision.
Clint W., President from Diamond State Automotive LLC responded on 12/11/2017

Tony,

Thank you for your time to write us a review. We greatly appreciate that you recommend us to others. We are also sorry to hear that you had an issue with your service when it came to the type of oil we use. Since industry standard has moved away from primary crude oil conventional products and has effectively lowered the price point on a much superior product of sythetic blend oils, it falls in line with our practice of providing the best quality service and products available for our customers. It's very hard for our staff to meet expectations wihtout proper communication. Since industry standards have been geared towards synthetic blend oils for over 15 years, it would have been an antequated question to even ask a customer. Again, we have a responsibilty to our customers to provide the best product possible even when it comes to something not in practice anymore. With the added lubrication qualities, resistance to break down, anti-sludging properties and improved cold start characteristics we have determined our product decisions based on the customers best interest in mind. We are more than willing to remove the synthetic blend oil we supplied and replace it with a lubricant of your choosing. Along with a new filter, at no cost to you.


Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


LD
Lindsey D.
Newark, DE
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Lindsey said the business provided quick service. They were friendly and they also had good prices.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Thank you for the wonderful review! We look forward to seeing you at your next service interval!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


JS
Jared S.
Delaware
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Jared said the staff was able to get him in at the last minute and the service was done quickly.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Thank you for the wonderful review, were glad that we were able to accomodate your needs on such short notice. 

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


TE
Tom E.
Wilmington, DE
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
quality honest work
very pleased with service
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Tom,

Thank you for taking the time to review our business. We're glad to hear that we provided you with honest service and excellent workmanship. we look forward to seeing you at your next service interval

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


RG
Rikki G.
Delaware
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017 Category: Service
Rikki said the service was great. She had no issues with the work. She trusts the work the employees provided.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Rikki,

Thank you for entrusting us with your vehicle. Were happy to hear that we met your customer service expectations. We look forward to seeing you at your next service interval!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


NN
Nick N.
Newark, DE
Pontiac Firebird
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Nick said the service was fantastic and he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Nick,

Thank you for the review and for your recommendations, they're greatly appreciated!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


KG
Kathie G.
Wilmington, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
Had a great experience.
Dom was super helpful and knowledgeable . I will definitely recommend to family and friends. Very positive experience.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Kathie,

Thank you for such a wonderful review! Your time is valuable and we appreciate you finishing our survey. We are glad that our staff provided you with such great experience and you felt comfortable with our services. We look forward to seeing you again! Thank you for thinking of us when referring friends!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


CC
Craig C.
Bear, DE
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Craig said the owner is top notch. The staff is trustworthy, which is most important.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Craig,

Thank you for the wonderful review. We are glad our staff and our ideals ae properly projected through the customer experience. We love having your family as customers!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


DD
Diane D.
Delaware
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Diane said she was a little late for her appointment and the mechanic said that was fine. He checked the air pressure in her tires and she was out in a hour.
This review was collected via phone interview by Customer Research Inc.

ET
Ed T.
Wilmington, DE
Chevrolet Express Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2017
Customer service is great, they do not do any extra work if not needed and are always honest and quick. Prices are great and can't be beat.
I have sent my vehicle in as well as referred other friends, family and co-workers and all of them have come back with nothing but positive feedback. Communication is perfect as well as the customer service and prices. Highly recommend this company.
Clint W., President from Diamond State Automotive LLC responded on 11/21/2017

Ed,

Thank you for such a great response and for your time to share it! We sincerely appreciate the recommendations and look forward to a long lasting relationship!

Sincerely,

 

Clint R. Willoughby

President

Diamond State Automotive

289 Airport Rd.

New Castle, DE 19720

Main: (302) 325-2002

Mobile: (302) 753-6363

 

Diamond State Automotive of Wilmington

308 Edgemoor Rd.

Wilmington, DE 19809

Main: (302) 764-7294

Fax: (302)764-7212

www.diamondstateautomotive.com

 


JM
Jody M.
Delaware
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Jody said this business fixed her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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