Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

75 Reviews

100% Would Recommend
Latest Review 2 months ago

Reviews


JM
Jody M.
Delaware
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Jody said this business fixed her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JA
James A.
Wilmington, DE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017
Nissan Maxima
Clint continues to surpass any other mechanic in the state. He has always gone above and beyond to make sure my Maxima was fixed properly and safe to drive. From fixing a sensor to pass inspection, all the way to finding the issue with the transmission that not only saved my bank account but fixed the problem. He is the only mechanic that treats you fairly and professionally and will be the only person to work on my car. The absolute best in the state!!

CF
Chris F.
Wilmington, DE
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Chris said this business treats him well and they do good work.
This review was collected via phone interview by Customer Research Inc.

FM
Florence M.
Newark, DE
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017
2006 Kia unexpectedly died went beyond to get it fixed!
this is the second time dealing with Diamond State Automotive and both times has been exceptional! The 2006 Kia died broken serpentine after making it home by praying called Kia service and explained what happened. Their reply was "you can tow to our service center and we will attempt to fit in but we are booked solid until July 27" Replied thanks and called Clint. He arranged the tow on Saturday (which they are usually closed) called with the problems and did the complicated service in a weeks time! Their service is outstanding! Thanks for everything,
Clint W., President from Diamond State Automotive LLC responded on 07/24/2017

Thank you so much for the kind words! It continues to ensure we are providing our customers with the best experience possible. We appreciate you taking the time to write us such a great review!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


JK
Janneh K.
Newark, DE
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2017 Category: Service
Janneh said after the business repaired her air conditioner, it stopped working. She said she will be taking it back.
This review was collected via phone interview by Customer Research Inc.

DC
Don C.
Delaware
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2017 Category: Service
Don said the business employees are prompt and they go out of their way to take care of their customers. He has recommended them to others.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 07/24/2017

Don,

Thank you for taking time to review our business. We are glad you had a great experience here and appreciate you referring others here as well.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


CP
Carlo P.
Wilmington, DE
RAM 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Carlo said the business was professional, courteous and very quick.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 06/29/2017

Carlo,

Thank you for the wonderful review, we are glad you enjoyed your experience here. Thank you for taking time out of your day to share your experience.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


RA
Rick A.
Earleville, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2017 Category: Service
Rick said they did a great job. They were on time and their prices were fair.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 06/29/2017

Rick,

Thank you for taking time out of your day to leave us a review. We are happy that you found your experience here a good one. We look forward to seeing you again in the future!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


AB
Alex B.
Philadelphia, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017 Category: Service
Alex said they did a really good job.
This review was collected via phone interview by Customer Research Inc.
Clint W., President from Diamond State Automotive LLC responded on 06/05/2017

Alex,

Thank you for your review. We are glad to hear your experience here went well!

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


MH
Melissa H.
Hockessin, DE
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2017
Awesome Job
The first time was an oil change. The second time I got new tires and two new belts. And they fixed my squeaky brakes. Amazing customer service and a vast knowledge when it comes to all makes and models f cars and trucks. Five Stars!!!!!!!!
Clint W., President from Diamond State Automotive LLC responded on 06/05/2017

Melissa,

Thank you for taking the time to write us such a wonderful review. We are glad you had a wonderful experience at Diamond State Automotive.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


DB
Deborah B.
New Castle, DE
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2017
Wonderful Service
My service was great....accommodating, reasonable and good service. I will recommend you to friends.
Clint W., President from Diamond State Automotive LLC responded on 04/24/2017

Deborah,

Thank you for allowing us to service your vehicle, your business is much appreciated. Everyone here loves to know the customers are having great experiences. We appreciate your time in writing us such a great review.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


MJ
Marsha J.
New Castle, DE
BMW 318i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017
Amazing Service!
DSA helped me to save almost $100 on towing by coming to my location and installing a battery. This automotive company is definitely advanced about how they offer repair services. They offer quality service to all (previously, I have encountered a difference in service due to my gender being female).
Clint W., President from Diamond State Automotive LLC responded on 04/24/2017

Marsha,

Thank you for the kind words. We strive for a family friendly atmosphere and it is always good to hear we continue on the right path. We appreciate your time in writing us such a great review.

Clint R. Willoughby
Director of Operations
Diamond State Automotive
289 Airport Rd.
New Caslte, DE 19720
(302)325-2002


MW
Michael W.
Wilmington, DE
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2017 Category: Service
Michael said his experience with this business was great. He has known Clint forever, and he did a great job. Everything seems to be working out, and it was a good experience overall.
This review was collected via phone interview by Customer Research Inc.

BC
Brigid C.
Newark, DE
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Brigid said Clint was wonderful and he got the work done quickly.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Wilmington, DE
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017 Category: Service
Mike said this business takes care of him. They help him out by trying to make things as cheap as possible, so he can stay on budget.
This review was collected via phone interview by Customer Research Inc.

JM
Jeremy M.
Wilmington, DE
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Spoke with Janine. She said the business was wonderful and the service was excellent. The prices were fair and they explained the service thoroughly. The service was finished in the same day and they were very efficient. She saved money.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
Ridley Park, PA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2017
Check Engine Light false alarm
Check Engine light came on and needed to be looked at. My usual place could not see me for over a week, but Diamond State could see me the next day! They checked it and could not find anything wrong, so they did not charge anything. Car was picked up and returned to my place of work. Great service! I would highly recommend them.

CC
Chris C.
New Castle, DE
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Chris said they addressed all of the problems with the vehicle and seemed be honest and straightforward. The price was fair.
This review was collected via phone interview by Customer Research Inc.

JC
Jennifer C.
Newark, DE
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016 Category: Service
Jennifer said the business did really good work.
This review was collected via phone interview by Customer Research Inc.

JF
Joy F.
Hockessin, DE
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2016
Quick service
Before I knew it my car was ready!! Highly recommended!

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