You are correct the repairs did come out more then expected. From what you explaned to me the problem it had was a high pressure leak. that repair is between 6-800. But when truck was towed in and you then tell use truck has been sitting for 14 years and has not been started. every thing changes. This truck was your friends truck that passed away and got handed over to you. when we started looking at truck it would not even turn over more the 50rpm. was not able to build any pressure to start vehicle. We had to put starter and batteries and repair rat dammage. rats ate part of engine harness. and on the shift linkage if we never hooked back up then how were we able to test drive it after repairing everything. dont forget you your self said you have been trying to work on truck to get it started and was not able to. But hey look at the bright side the truck that was parked in a field for 14year drove out of our shop and was not towed out like it was towed in.Diesel Works Family
'I'm so sorry to hear there was an issue Armando! Please do not hesitate to return. We do offer specials on our website to help with pricing. www.dieselworksntx.com WE also offer a small discount for Senior Citizens and Military!Diesel Works Family
Okay, so lets correct this response. You are right, truck came in for using to much oil but in your emails it states When we started checking it we found truck had major blow by when oil cap was removed. At this point motor has bad rings. We offered a stock replacement motor but your husband did not want a stock motor. He wanted a built one, so we ordered him an HD Series engine. Yes, this motor is about $2,000 more than a stock engine. Yes, the water pump and oil cooler got replaced because it was needing to be done in order to get the 5 year warranty on the new motor. The injectors we tested them here in a fuel shop and found that they Failed. They failed due to fuel leaking threw the body on injector. This is why your engine failed to begin with, diesel in the oil. By you saying that things got replaced that were good, your husband knew everything that was going on and approved all work, as well as you did. I text-ed a video to your husband and showed him the leaking injectors in the video. When you showed up i showed you the video as well. I explained everything to you when you arrived. Now on the radiator, you are right it was not leaking but in order to drain the coolant you use the drain valve. Thats what it is there for. We drained the coolant and when we went to fill it we found the inside of radiator had came apart. I showed you this when you were here. Also the fan hub bearing was replaced due to bearing going bad. I talked to your husband on this and he said to replace the bearing so we did. Nothing was done that didn't need to be replaced or that y'all didn't know about. I spoke to your husband the whole time threw this job. Now we did test drive the truck and found everything worked great with no problems after we completed the work.
Now when you called and said that there was a connector on the transmission that was broken or loose i told y'all to bring the truck back in. So we can check and see what was done or if it had been that way already. You brought the truck back in on a Saturday and we checked everything over and found there was a broken sensor, that was between transfer case and transmission. You could see that it had been that way for some time. We recommended fixing sensor and gave you a price and it was declined. You say your husband started sending use emails about the truck. Yes we did receive about a dozen emails from him before the job was completed to approve estimates and pay a down payment, through our direct email. After that we did receive an email December 7th after you had came in on December 4th for an oil change and to check the sensor. It takes several business days to reply to emails through the third party reminder system. I don't understand why you didn't call or return in person or email our direct email as before, to get the issue taken care of. Eventually your husband calls and ask me if I'm trying to avoid his call. I told him NO! The best way to get a hold of me is by picking up the phone and making a call. Which he did and I answered. We talked about the transmission shifting issues. He started it and it was shifting hard. He said it never did that before and mentioned about sensor. I explained that we performed work on the engine alone and not on the rear of transmission. From the looks of it, it has been broken. We also told him that the price that was given to you was how much it was to fix it and you denied it. So sensor on transmission was not fixed.
When you say engine ran strong and everything worked good. If that was the case, it would not of been at our shop in the first place for burning oil. As was written on the vehicle issues stated on the the drop off sheet. Yes, you could have bought a new truck but you decided to fix this truck instead. We didn't make that decision. All work was approved and you were kept informed of all steps needing to be taken and you approved. A bit of information for you, when you put a motor that puts out more power than a stock engine which you decided to do, it can make your truck shift more firm than before because of the power difference. We tried reaching out to you again today but no answer.
Diesel Works Family
I'm sorry to hear you are still having issues. Someone did try to reach out to you but were unable to. As for the cost of the invoice we could of discussed it at the time of check out. We also do have coupons provided on our web page to help with the cost of an invoice. Again we do apologize for your unpleasant experience here with us.Diesel Works Family
We do apologize for the inconvenience that occurred with your vehicle. We do care about all of our customers even if you’re passing through town. We do hope that you would give us a second chance if you are ever in the area again. Even though it was human error, we are now changing the way we perform oil changes on all vehicles to insure this never happens again. We do apologize for the situation and the inconvenience that it brought to you that day. I tried to reach out to you this morning (5-31-17) to speak with you but I was only able to leave a message. We would like to put things in good standing with you regardless if you decide to use us again or not. We do sincerely apologize for the amount of trouble you went through.
Diesel Works, LLC
Before any work was done on you vehicle I had mentioned to you that you may want to take your vehicle to the dealer because of the age of the truck. We may or may not be able to hook up our computers to it. You did not want to take you vehicle to the dealer because you didn't want to pay the dealers price. I agree the truck was probably miss diagnosed due to not being able to hook up any computers to your truck and not being able to see any readings or codes. I even had a shop next to me try hooking up his computers to check faults. We were not able to. I called you and told you that I was not able to link to your truck and see what is going on. I also told you I could try and manually diagnose your truck. I would have to check temps on manifold and pull valve cover to see what is going on and it would be a 3 hour charge. YOU AGREED! I removed valve cover and found that it was the main source of all your oil leaks! Due to there being no gasket and only silicone in its place. I also found that injector 1 was colder on manifold temp, which could be caused by bad injector. When I started looking at injectors I noticed that they are the type that needed a timing tool to work on it. I then called you and told you to take your vehicle to the dealer because I DID NOT have the timing tool for this particular motor. I told you that I've only seen this engine 2 times before, but you wanted to continue with the work. You asked me if you got me the tools if I would do the job. I said i would try but I would have to resurrect it. You called me and said you couldn't find the tool and the only place that had it was the dealer. At this point you agreed to take it to dealer. So I put your truck back together and spoke with you about it. Now you take it to dealer and they fix it! We both knew it would be fixed because the dealer had the proper tool to do the job. This is what I told you to do in the beginning, before I pulled valve covers, before I tried to diagnose your vehicle, and before you agreed to a 3hr charge. Now you leave a bad review and stop payment on the invoice you signed for. When I offered to you many times before, to take your vehicle to the dealer and you chose not to! I was completely honest with you from the beginning but you didn't take my advice.Diesel Works Family