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March 12, 2021: I arrived at Discount Tire at 3869 Washington Rd to have my new tires installed. Installer brought my keys and told me all tires balanced well. Left to head out of town and It was obvious that something was wrong with the balance and/ or the tires. The vibration could be felt in the steering wheel and the seat. It was significant.
March 15, 2021:Returned to Discount Tire at 3869 Washington Rd to discuss issues. Tires were checked and found one of the tires was so bad it couldn't be balanced on the Hunter Road Force balancer. (If this was true then how was it ever balanced on the 12th?) That tire was removed and replaced, all other tires checked. The installer brought me my keys and told me everything balanced out well. Within 5 minutes of driving it was obvious that the issues had not been fixed. Wandering and vibration that could be felt in the seat (not so much in the steering wheel) making the truck shake between 35-50mph. Every bit as significant as before.
March 16, 2021: Called to speak to location manager. Discussed the issues and my disappointment. Store Manager stated that sometimes tires are just not right for a certain vehicle and that we may want to switch to another tire. I told the Manager that thousands of F-250's run with KO2's without issue. Manager stated that sometimes it's better to move to a different tire. He recommended Nitto Ridge Grapplers and Manager commented this was his go to tire. We made an appointment for 3/19 to trade out the tires.
March 19, 2021:Arrived at Discount Tire at 3869 Washington Rd to swap the tires out. Paid an additional $212.50 for the Nitto's which was fine if they helped fix the issues. Walked to the truck with representative to inspect the tires. Found significant damage to one wheel (Chrome scratched, removed, gouged on wheel edge) and pointed it out. Another wheel had the chrome cladding delaminated but not yet torn off. Representative stated "it happens on wheels like this", they are just chrome cladded. I stated it didn't happen when Ford installed them. Nitto's were installed and the installer brought me the keys stating that this time they were balanced perfectly. With 5 minutes of drive time it was once again obvious that the tires were incorrectly balanced. Again shake at between 35-50Mph felt primarily in the seat.
March 20, 2021:Stopped at the Discount Tire store at 4538 Washington Rd to ask for help. Maybe their machines were better calibrated than the store at 3869 Washington Rd, Set up an appointment for Monday to check the balance.
March 22, 2021:Went to Discount Tire at 4538 Washington Rd. All four tires were checked through the same Hunter Road Force balancing process. 3 of the 4 tires were found to be out of balance.
March 30, 2021: Claim filed through Discount Tire Customer Service for damage to wheels. Explained that Discount Tire were the only individuals to ever touch the tires/rims since buying the truck new and zero damage existed prior to the beginning of this ordeal.
April 1, 2021: Received this reply from Discount Tire Customer Service:
The investigation into the above referenced claim is now complete. According to the review by Discount Tire there is no evidence that any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation, the company would have to be found liable for the damage to your vehicle. At this time, we have found no liability on behalf of the company. Based on this information Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time.
I know this review is long, but so was the ordeal with Discount Tire. I have never had an experience like this, in the 35 years prior to this of buying tires i would go in and pick out a set of tires, they put them on and i drove away without any issues...not this time. I very rarely feel compelled to leave reviews as typically the service I receive meets my expectations. I write this to make others aware. Ultimately, I took the tires back to Discount tire and they refunded my purchase price bit refused to pay for the over $900 of damage to my wheels...
Never Again...