Donnie Wheeler Transmission Service

Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

8 Reviews

88% Would Recommend
Latest Review over 4 years ago

Reviews


CW
Christine W.
Fayetteville, NC
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2013 Category: Service
Christine said the people were nice and friendly. They helped her with her vehicle.
This review was collected via phone interview by Customer Research Inc.

CJ
Carol J.
Lumberton, NC
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2013 Category: Service
Carol said they did their job and installed her transmission. She has to take her vehicle back because the transmission has a defect.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Fayetteville, NC
Mercedes-Benz E500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2013 Category: Service
Ronald said he was given a fair price and they did a great job on the transmission. The person he dealt with was courteous and very considerate.
This review was collected via phone interview by Customer Research Inc.

HS
Harold S.
Fayetteville, NC
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2013 Category: Service
Harold said they were honest. They kept him up to date and got the vehicle repaired in a timely manner.
This review was collected via phone interview by Customer Research Inc.

VW
Valerie W.
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2013 Category: Service
Valerie said her vehicle is running much better now.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Fayetteville, NC
GMC Sierra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2013 Category: Service
Brian said they completed the work on time and the owner is a good person.
This review was collected via phone interview by Customer Research Inc.

EO
Ella O.
Fayetteville, NC
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2013 Category: Service
Ella said after she left this business, her vehicle would not start. When she contacted the business, they called the tow company and she had to pay out of pocket for it. She was told her starter locked up and had to be replaced. The replacement pushed the final price to be more than the original quote. They were willing to work with her and agreed that she can pay the amount of the original quote.
This review was collected via phone interview by Customer Research Inc.
Donnie W. from Donnie Wheeler Transmission Service responded on 09/09/2013

Ms. Ella originally brought her vehicle in for a transmission repair.  I specialize in transmission repair only.  She has not reported any problems with the transmission I installed.  The issue with her starter was unforeseen and unfortunately it locked up shortly after she left the shop.  I offered to change the part at no labor charge to her. Ms. Ella paid only for the part.


TK
Travis K.
Fort Bragg, NC
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/28/2013 Category: Service
Travis said the business did not run a diagnostics on his vehicle, and he is still having to replace parts that were not replaced by the business. He would not recommend this business for the reasons stated above, and the fact his friend that recommended him there is still having problems with their transmission.
This review was collected via phone interview by Customer Research Inc.

Displaying all 8 Review