Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

520 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


AN
Avineet N.
Indianapolis, IN
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Avineet said they are a great staff and he didn't have much done. He was given the information needed.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Indiana
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
John said the staff at this business was polite and helpful. They told him he needed a serpentine belt and they installed it. He later did some research and found that the business had charged him double for the price of the belt. They charged him $70 to install it as well but it only took them 10 minutes to do it. He was in a bind, so there was nothing he could do about it. He was not happy and would not recommend them for the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

JD
JACOB D.
Indianapolis, IN
Mazda 3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014
Worth the wait?
Both times I have shown up for my appointment, on time or early , I have waited 5 minutes to be attended too. It is not as if there are other customers waiting with me, it's just been me. The last time, the service manager was just inside the shop, with full view of the waiting room, chatting up a vendor, until a technician pointed out I was waiting on him. Then, it takes 45-50 minutes for an oil change. Really? I know places that will do it in 30 minutes or less. The oil change itself I have no problem with, but the customer relationship part of the business is severely lacking. So the question you have to ask yourself is this, is it worth the wait? For me, that answer is a resounding no.

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