Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

644 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


MM
Millie M.
Indianapolis, IN
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019
Cooling bliss !!!
Last minute ac went out and dang it was hot! Called and they took me in and even gave me a ride back to my office. By end of day it was fixed and they fixed my window switch. Very nice and professional folks.

DM
DAVE M.
Indianapolis, IN
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019
Courteous quality service.
I have been going to Downtown Car Care for years, and recommend them to friends.

MR
Madison R.
Indianapolis, IN
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2018
A good experience
Overall my experience was really great. I love the fact I can schedule an appt. online before going in. However, I was a little thrown off by the amount of time to it took to even get started on my car... But I do understand that this is probably a busy time and my car needs to fall inline. It would be helpful for the next time to get an estimate of time so I can make sure to plan the day accordingly. Great customer service! Everyone was super nice. The price was as expected, no surprises!

Thank you for your services!

KS
Katrina S.
Indiana
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2018 Category: Service
Katrina said the staff was nice, provided great service, but the work was a little more expensive than expected.
This review was collected via phone interview by Customer Research Inc.

KV
Keith V.
Indianapolis, IN
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018
Quality work and accurate diagnosis
Service was on time, friendly and accurate. It was a labor intensive issue I had with my truck (front axles, cv joints, wheel bearings) and the work appears to have been expertly completed. The price I paid for replacement parts seemed excessively high, compared to what these parts would cost me at Napa or Autozone. Perhaps it is the difference between original equipment and after market parts, but even so, the difference in price is shocking.

TT
Tejasvi T.
Carmel, IN
Scion xD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Tejasvi said that after the service, she did not feel that her vehicle was running smoothly. She did not call the business about it because she's pretty busy
This review was collected via phone interview by Customer Research Inc.

SW
Stephanie W.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Stephanie said they were good.
This review was collected via phone interview by Customer Research Inc.

KJ
Kelton J.
Indianapolis, IN
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Kelton said that the place was good.
This review was collected via phone interview by Customer Research Inc.

DH
Daniel H.
Indianapolis, IN
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Daniel said he had an appointment at 8am and his vehicle was not ready until 4 hours later and he had only gotten an oil change. The price wasn't super great. He would not recommend this business for service because the oil change took longer than he thought.
This review was collected via phone interview by Customer Research Inc.

JJ
Jared J.
Indianapolis, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Jared said everything was great, except the price.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Indianapolis, IN
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Spoke with Stephen's wife. She said the facility could not get to her vehicle until the next day.
This review was collected via phone interview by Customer Research Inc.

KT
Kelly T.
Indianapolis, IN
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Kelly said this business was good.
This review was collected via phone interview by Customer Research Inc.

SW
Stephen W.
Indianapolis, IN
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Stephen said the staff was reliable, but it is too busy anymore to use for service.
This review was collected via phone interview by Customer Research Inc.

LL
Luke L.
Indianapolis, IN
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Luke said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

KW
Katie W.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017 Category: Service
Katie said the business missed an important step in the process, but otherwise did very well.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Indianapolis, IN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
David said he got what he needed from the business. He plans to go back to the business.
This review was collected via phone interview by Customer Research Inc.

OM
Owen M.
Indianapolis, IN
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Owen said the employees were helpful. They provided quick service. The work was good. He had no issues with his service.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Indianapolis, IN
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Nick said the business did a great job and it was done for a fair price.
This review was collected via phone interview by Customer Research Inc.

DT
Dean T.
Indianapolis, IN
Volkswagen Tiguan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017 Category: Service
Dean said he was not completely satisfied with his overall experience because it took longer than he had expected. However, they did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
Juan G.
Indianapolis, IN
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2017 Category: Service
Juan said the service was done really well. However, their pricing was a little bit more than he had expected.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 68 in total