Reviews
MC
Mary C.
Nashville, TN
2011 Hyundai Elantra
Verified
Rating downtown Hyundai
Excellent service and the shuttle service is so nice. Thank you for providing this service.
Recommended
WH
William H.
Nashville, TN
2014 Hyundai Genesis
Verified
Service Appointment
Scheduling a service appointment was very difficult. Initially I was on the phone 10 minutes before I actually was connected to a person to talk with.
Recommended
Stacy S., DPSM from Downtown Hyundai responded on 05/25/2018
Thank you for making the time to fill out the survey. We apologize for the inconvenience.
SS
Susan S.
Cottontown, TN
2015 Hyundai Sonata
Verified
POOR CUSTOMER SERVICE
Poor customer service and the service department does not run smoothly they lost my car for a brief 10 minutes. I made an apt for my oil change and it took them until at least 2 for ME to call them, I'm not even sure when they would have even called me. I think they forgot about my car.
Stacy S., DPSM from Downtown Hyundai responded on 05/24/2018
Thank you for filling out the survey. We apologize for the miscommunication. We have a new manager over service starting shortly to improve our processes.
DK
Darlene K.
Antioch, TN
2016 Hyundai Elantra Gt
Verified
Great
i received timely complete and courteous service. I love the rewards program, my monthly vehicle health report, coupons and more.
Recommended
Verified Customer
Nashville, TN
2011 Hyundai Sonata
Verified
Nice place
Staff was helpful
Recommended
Stacy S., DPSM from Downtown Hyundai responded on 05/24/2018
Thank you for filling out the survey. We appreciate your patronage.
Verified Customer
Nashville, TN
2014 Hyundai Sonata
Verified
Recall Appt
Good experience with getting my recall addressed. I thought there were two, but I guess not. Only thing I would change is how they contact you about the recalls. I found out by chance because I was getting my car serviced for an oil change vs being contacted for the recall based on make & model of my car.
Recommended
GT
George T.
Nashville, TN
2018 Hyundai Sonata
Verified
All Good.
The service rep was friendly and efficient. I was able to get a ride home from the shuttle driver within a few minutes of my arrival. The problem with my car was identified and fixed within a few hours.
Recommended
Verified Customer
Columbia, TN
2011 Hyundai Sonata
Verified
Convenience
Very helpful. Not trying.to upsale.
Recommended
Verified Customer
Nashville, TN
2014 Hyundai Azera
Verified
Quick and complete service
Did a good job with quick diagnosis and repair
Recommended
MD
Maurice D.
Antioch, TN
2012 Hyundai Elantra
Verified
great customer service
good experience
Recommended
JB
John B.
Nashville, TN
2015 Hyundai Elantra
Verified
Terrible service and inadequate service. Problems not resolved
Terrible experience. I hope no one else has to go through what I had to experience
Recommended
Stacy S., DPSM from Downtown Hyundai responded on 05/14/2018
Thank you for for filling out the survey. We apologize for the inconvenience. Currently the dealership seeking a new service manager as our store is short staffed.
SJ
Samantha J.
Nashville, TN
2018 Hyundai Santa Fe S
Verified
Great oil change
I was provided with the upmost respect as far as welcoming and telling me how long the service would take and they were right actually it was completed before the estimated time. Everybody was so kind and Generous.
Recommended
VG
Vikki G.
Nashville, TN
2012 Hyundai Elantra
Verified
Great!
The staff was nice . They had everything ready when I got there and was real quick to get my car out of service. I enjoyed the chauffeur that took me home and picked me up.
Recommended
MG
Mike G.
Nashville, TN
2017 Hyundai Santa Fe
Verified
Just an Oil Change
Like most auto dealership service departments. . .the potential to have a great service department is there. The problem in the service area is universal. . .high turnover.
Recommended
Stacy S., DPSM from Downtown Hyundai responded on 05/09/2018
Thank you for making the time to fill out the survey and share your recent experience.
MO
Michael O.
Antioch, TN
2018 Hyundai Elantra
Verified
Oil chsnge and tire rotation
I had the oil changed and the tires rotated on my 2018 Elantra. Ashley applied a discount coupon which was nice and took good care of me.
Recommended
Verified Customer
Nashville, TN
2016 Hyundai Tucson
Verified
They work with you until issue is solved.
My overall experience has been a good one.
When I've had an issue they've been helpful and work until it's solved. So I'll continue to do business at Downtown Hyundai.
When I've had an issue they've been helpful and work until it's solved. So I'll continue to do business at Downtown Hyundai.
Recommended
Verified Customer
Nashville, TN
2013 Hyundai Elantra
Verified
Great service
Had 4 new tires installed and needed balance and alignment. The latter was comped because I was quoted the wrong price for tires. Very appreciative! Always great service here!
Recommended
VA
Victoria A.
Nashville, TN
2012 Hyundai Accent
Verified
Location and people.
Great work. Proximity. Friendly. Fast.
Recommended
WL
Wilburene L.
Nashville, TN
2017 Hyundai Ioniq Hybr
Verified
Service was adequate
Nothing exceptional but taken care of as expected.
Recommended
LD
Lynn D.
Antioch, TN
2014 Hyundai Veloster
Verified
Always great service
Quality service
Recommended