ReScore Reviews™ (1)
I am sorry that you feel that we let you down. We work very hard to be as communicative as possible with our customers, and if we fell short on that for you, I apologize. When a customer calls with a problem it is our duty to get the car on the schedule and in the shop as quickly as possible. In addition to this, we need to have a clear understanding as to what you feel is wrong with your vehicle, and we will go over that with you on the phone and again when you get to the shop. All vehicles are recieved in the order of which they have been scheduled. In order to see you on short notice meant that your vehicle was going to be diagnosed at the end of the day.This time of year we are 1-2 weeks out on any appointment, and I know that can be an incovenience to customers. We are working to expand our operations to minimize the wait time a customer may experience, but that is no excuse. If you decide to give us another chance, please ask for Tyler, and I will personally see that we go above and beyond to meet your expectations. This is the first time that we have had this complaint, and I will see to it that it doesnt happen again. If you have any questions, or would like to speak with me please dont hesitate to call. Both my office and cell numbers are below, and I am available at any time for you.
I am sorry to hear that you were unhappy with your service at Durango Small Car. I spoke with the technician who did the Oil Service on your vehicle and he explained the reset procedure to me and showed me his notes stating that he followed the procedure and it seemed to have been reset. When further analyzing Land Rover's notes I saw a section that talked about the service reset not completing on first try, and to do it a second time if it does not stick. The reminder light not being reset on the first try was an oversight on our part, and I apologize.
If there is anything further that I can do on my part, and on behalf of Durango Small Car, please do not hesitate to let me know. Our customers, and their satisfaction is very important to us, and we strive everyday to provide the best service we can.