I brought in my 2012 Ram 3500 for a recall notice for the lug nuts and studs. My truck had a #5 injector code so I had the truck towed in for the recall repairs and to check the injector issue. I spoke to Penny who was very helpful and gave specific instructions NOT to start the truck before they check the injector issue. The morning that my truck was delivered to Dwayne lanes I emailed, called and left messages and chatted online with them to confirm that they truck was NOT be run but inspected first and I was willing to pay the $175 Inspection fee. I did not hear back so I called again at 10 AM and Penny answered the phone and when I asked if they had a chance to look at my truck she handed the phone to Mike the head mechanic who told me that they had the truck running for a while but then it died and they couldn’t get it started again and that they couldn’t even turn the engine manually that is was seized. When I mentioned my instructions not to run it because I knew there was an injector issue he dismissed me completely telling me that my 6.7 diesel, which only had 175,000 miles and was pristinely maintained, was old and not worth replacing the motor because it was too old. I have reached out to the service manager Mario Lopez several times for resolution and even offered to buy a truck from them if they can take some responsibility for the engine that is now destroyed. I own several moving and storage companies and own 5 Rams. Always dealt with Lynwood dodge who were great but Dwayane lanes has completely dismissed their actions and they still have my truck after 5 months and will not respond. This truck is my lively hood and I am incredibly disappointed. I Guess legal action is my only recourse. Do not use this company
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