ReScore Reviews™ (27)

ReScore
Overall Rating 3.5555559/5Overall Rating 3.5555559/5Overall Rating 3.5555559/5rating 3.5555559rating 3.5555559
Original
Overall Rating 2.25926/5Overall Rating 2.25926/5rating 2.25926rating 2.25926rating 2.25926
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 12:38 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/11/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Bob C. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
In and out quickly, very friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 12:34 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/11/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Stephanie K. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Efficient Service"
I never dread going to Eckert Hyundai. Their staff is friendly and helpful. They get you in and out in a timely fashion.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/11/2017 03:45 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/11/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Joe G. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jimmy DeLeon and all of the service department employees "
Very efficient and friendly staff. Thank You !
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 07:23 AM
Nancy S. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Prompt, courteous service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/08/2017 02:48 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/08/2017

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Elizabeth J. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
Timely service.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 08:14 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/08/2017

Thank you for the five star survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Neldena L. on 12/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
My only issue is that during my oil change and service my two month old car now
Has a
Grease stop on the drivers seat.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 04:32 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/08/2017

on your next visit i will be more than happy to clean for you, i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Larry C. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I have always been treated very well at Eckert. I have purchased 2 vehicles from them, and the entire process as well as the ongoing visits to the service area have been outstanding!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/07/2017 04:24 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/08/2017

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Joshua R. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service department"
I have been bringing my car into Eckert Hyundai for service for several years now. I had a few issues in the beginning, but the service manager does a good job of taking ownership of and correcting any and all problems. My past few visits have been great and my 2011 Hyundai Veracruz with nearly 150,000 miles on it continues to run like new. Pricing could always stand to be a little lower, but overall I would definitely recommend.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/07/2017 02:27 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/07/2017

Thank you,

 Your comments mean a lot, I as well am happy your vehicle performs well, to be frank, you take great care of it with our assistance.

Don Wheeler
Fixed Operation Manager
940-243-6208
George B. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast ...Efficient..... Friendly"
Routine maintenance 2018 Elantra. Oil change ...tires fluids etc done timely at the appointment time. Have been using Eckerd Service exclusively since 2004 for my cars. Always fair quick and easy to get appointment time. Thanks to Jimmy and Don......
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 05:59 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/05/2017

Thank you sir 

Don Wheeler
Fixed Operation Manager
940-243-6208
Alan S. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well done and no extra sudden charges"
It was handled well and quickly. My only complaint was the loaner which had had the windows cleaned badly on the inside, Driving into the sun was like driving in a whiteout. I couldn't see anything and finding a place we to pull over and clean the front window was dangerous. I went several miles before this happened. I informed the dealer of this. But the service has been top notch and very meticulous. This is my only complaint. I am very happy and will return in a few years to buy more Hyundai's!
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/05/2017 03:06 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/07/2017

Thank you, you are very gracious

Don Wheeler
Fixed Operation Manager
940-243-6208
Marty Y. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Jimmy was our service representative. He was extremely helpful and attentive to our needs. He kept us updated on the progress of our vehicle the entire step of the way. From drop-off to pick up, thank you so much for the great service..
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/05/2017 09:57 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/07/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Bob L. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/02/2017 05:42 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/03/2017

Sir, we have the best parts department in Texas, I would expect the service department to do the same.
Thank ypu for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Gary D. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New to the Hyundai brand and impressed with service."
My first service exoerience at this dealership was very positive and I appreciated the attention to detail provided by Billy, my service rep.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/01/2017 11:55 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 12/01/2017

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Kelly D. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Nice customer service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 11/30/2017 07:43 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/30/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Christine L. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The ease of online schedueling, the staff, the service and the very special gal (name?) that checks you out upon service completion"
Mr. Eckert, you have an amazing staff and the service is amazing! I actually was walking out of your showroom 3 years ago and you stopped me and you asked why could we not help you? My commet was that I was looking for 0% financing and it had just ended the day before. We talked, I provided some information...ran some numbers and I was in my beautiful car a couple of days later.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 11/29/2017 06:03 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/30/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Verified Customer on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amp"
So far so good.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/28/2017 01:17 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/28/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Paula J. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, professional and prompt service"
They were very fair, kind and courteous dealing with my wife. They fixed all warranty issues and didn't try to oversell me on the useless extras. I would definitely buy another vehicle from them and use their service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/24/2017
Service Type: Repair
Review Created: 11/28/2017 12:34 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/28/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
CLIFFORD B. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have bought 3 Santa Fe's and always had Eckert do all the servicing. Great place, friendly & fast!"
Two thumbs up!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/27/2017 05:55 AM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/27/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Verified Customer on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick & Easy"
Went in for a routine oil chance, no complaints. In and out in a jiffy.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/26/2017 05:09 PM
Donald W., Fixed Operation Manager at Eckert Hyundai responded on 11/27/2017

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
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