Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1577 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 3.7419387/5Overall Rating 3.7419387/5Overall Rating 3.7419387/5rating 3.7419387rating 3.7419387
Original
Overall Rating 2.35484/5Overall Rating 2.35484/5rating 2.35484rating 2.35484rating 2.35484
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MW
Michael W.
Northlake, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Very convenient
I got in and out for my oil change.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2018

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Corinth, TX
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service Review
Eckert Hyundai did their normal, good job in servicing my vehicle.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2018

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

JS
John S.
Denton, TX
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great Service
I have always had Great Service at Eckert Hyundai. The Service Team is always friendly and efficient.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2018

Thank you so much sir

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Krum, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Thanks Guys
They are the best!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Thanks Guys
i will give five stars when they make my payments
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Sorry cant do that.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Aubrey, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Denton TX Hyundai Dealer
They do a good job. I take both my Hyundai cars to this dealer.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Thank you for the kind words.

Don Wheeler
Fixed Operation Manager
940-243-6208

RH
Ronald H.
Lewisville, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Easy in and out. Friendly staff.
Very easy to make appt, meet you when you drive in and before you know it your car is done.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Aubrey, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent!!
Everybody working in the service department is great. They are friendly and get the job done in a professional manner.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Wow thank you for the five-star review

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Melissa, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Service!
I brought my 2017 Tucson in for routine service and to diagnose & repair the A/C. Prior to the visit, I had been stressing over what the A/C repair would cost and how much it was going to cost, if it was out of warranty. The service advisor told me there was a recall out for the A/C, and that they had the parts to perform the repair. A couple of hours later, I was on my way with a cold-blowing A/C, and out only the cost of the oil change. I slept better that night.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Thank you so much for the great review

Don Wheeler
Fixed Operation Manager
940-243-6208

SS
Sonja S.
Aubrey, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Hyundai Survey
Friendly.
Gets the job done (Fixes issues).
Nice and clean waiting room/restrooms.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/20/2018

Thank you for the Great review.

Don Wheeler
Fixed Operation Manager
940-243-6208

JR
Jarrod R.
Flower Mound, TX
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Problems solved
I had some minor issues with the service that was performed on my vehicle, once I notify management the issues were resolved quickly.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2018 Category: Service
Not topping off Fluids
The last two times I have the service tech did not top off my fluids, in particular the washer fluid. I know it’s a minor thing but really frustrating to fill it yourself after you have paid to have it done.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/19/2018

Mr. Rogers,

   First i would like to apologize,  you are 100% correct, it will be addressed immediately. Your next service will be on us, that is unexcetable.

Don Wheeler
Fixed Operation Manager
940-243-6208

DR
Danielmallory R.
Argyle, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Consistently great
Eckert always takes care of their customers.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/17/2018

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208

MH
Melanie H.
Denton, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
They really, really do care about the customer!
I went in for a oil change and they also did a five point inspection. Doing so they realized that that something was wrong with my airbag. Once notice they pointed it out they also noticed that it was under warranty. Any where else I would have been charged.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2018

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

EN
Emily N.
Denton, TX
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
The service personnel are very friendly.
I am very satisfied with the service department.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2018

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

LL
Larry L.
Denton, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Quickservice after not making an appointment.
Knowledge of associates; courtesy of associates; speed of "getting in and out;"
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/14/2018

Thank you for the great compliments sir, very much appreciated.

Don Wheeler
Fixed Operation Manager
940-243-6208

DM
Darrel M.
Denton, TX
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service
Its the people that make this dealership a great place to do business from purchase to service
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/14/2018

Thank you for the great compliment, i will pass it along.

Don Wheeler
Fixed Operation Manager
940-243-6208

DC
David C.
Denton, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
15k service
good service
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/12/2018

Thank  you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Krugerville, TX
2004 Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Service
Great place to do business
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2018

So kind of you ma'am, thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

CH
Carolyn H.
Little Elm, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Professionalism
Booked a service appointment & was on time, service representative listened to concerns, let me know on status. Three staff members were professional & courteous. Exceptional service.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2018

Thank you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208

RO
Rigoberto O.
Frisco, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Excellent Service As Always
Excellent Service As Always
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2018

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208

MM
Meldon M.
Addison, TX
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Satisfied Customer
Great product and great customer service.
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/06/2018

Thank you for the 5-Star review 

Don Wheeler
Fixed Operation Manager
940-243-6208