Ed Voyles Hyundai

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770-952-8881
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1858 Reviews

5 star
72%
4 star
14%
3 star
5%
2 star
3%
1 star
3%

ReScore Reviews™ (27)

ReScore
Overall Rating 3.5555544/5Overall Rating 3.5555544/5Overall Rating 3.5555544/5rating 3.5555544rating 3.5555544
Original
Overall Rating 2.14815/5Overall Rating 2.14815/5rating 2.14815rating 2.14815rating 2.14815
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

DH
Dorothy H.
Marietta, GA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Quick check-in; efficient analysis and feedback to owner.
Brought car in for cruise control problem. Worked with Phil and explained cruise did not disengage on recent trip. Told him about the reset button on odometer not working properly either. Quick diagnosis was problem in switch inside steering wheel. What I thought was going to be a major problem turned out to be not so bad. Thank you, Hyundai service.
Recommended
JB
Jeff B.
Atlanta, GA
2010 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Long time customer
Ed Voyles is the only place I have my car serviced.
Recommended
Verified Customer
Chapel Hill, NC
2012 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Welcoming environment
Good place to bring vehicle
Recommended
VP
Vera P.
Jackson, AL
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2018 Category: Service
Service Advisor cleaned up confusion
Overall I think oil change and tire rotation turned out well.
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/19/2018

Good Morning Vera,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

While I can see from the survey you had a relatively good experience with us, you have indicated a couple of areas of improvement, thank you.  We will strive to make sure you have a better experience during your next visit.  We look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations

AS
Arman S.
Winston, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great
Always had a fast service with them and when work was done that would take a few days I have been provided a vehicle. Work well with your schedule and always do good work
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/19/2018

Good Morning Arman,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

We are so very pleased to hear you had a positive experience with our service team. Thank you for the wonderful comments and excellent rating, we look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations

BP
Bryan P.
Marietta, GA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Speedy service
I called Philip for a quote on replacing my brakes. He offered to take me in right away to get it taken care of right away. Brakes were taken care of in a timely fashion. Service was Great!
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/19/2018

Good Morning Bryan,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

We are so very pleased to hear you had a positive experience with our service team, and in particular with Philip your advisor! Thank you for the wonderful comments and excellent rating, we look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations

RK
Robert K.
Atlanta, GA
2014 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Great brand, friendly staff, poor systems
Need to improve collaboration/sharing of data between Cashier and Service Department systems.
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/19/2018

Good Morning Robert,

Thanks so much for taking the time to complete the survey and to offer up your comments.  We will be checking into what might have caused this glitch in scheduling as it's pretty important to ensure we are able to take care of our customers!

Very glad you had a good experience once service commenced.  Thank you for your business, and we look forward to working with you again.

Sincerely,

Donna Narducci
Customer Relations

SW
Sharon W.
Riverdale, GA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
HYUNDAI GENESIS REPAIR ( SHARON WALKER)
THIS WAS MY SECOND REPAIR EXPERIENCE. TERRANCE IS MY SERVICE REP-. HIS LEVEL OF CARING FOR THE CUSTOMER & PROFESSIONALISM IS AEWSOME.. I WILL ALWAYS BRING MY CAR TO THIS LOCATION TO BE SERVICED.
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/17/2018

Thank you for responding to our survey. We appreciate your business and look forward to seeing you again.

Shane Hammonds
Service Director

OS
Onita S.
Marietta, GA
2011 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
120000 mile service
Excellent service on keeping me oiled and running smoothly as I have reached over 120k miles.
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/17/2018

Thank you for your time filling out our survey! It is a vital part in making sure our customers are satisfied with Ed Voyles Hyundai.

Thank you,

Shane Hammonds
Service Director

Verified Customer
Smyrna, GA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
A 95 FOR A 100K SERVICE
CUSTOMER SERVICE WAS GOOD. WORK WAS GOOD. WAIT TIME WAS LONGER THAN QUOTED.
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/17/2018

Thank you for your time filling out survey! It is a vital part in keeping our customers satisfied daily.


Shane Hammonds
Service Director

Verified Customer
Norcross, GA
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2018 Category: Service
Customer Service
Customer Service and Communication is horrible!!
PATRICK H. from Ed Voyles Hyundai responded on 07/17/2018

Good morning,

I apoligize for lack of customer service on our part. I have addressed the issue to see where our communication break down was. If you like you can give me a call and we can discuss in depth the issues that are a concern. We strave to have excellent customer service but sometimes we fall short. I'd be more than happy to assist you in any way in the future.

Shane Hammonds
Service Director
678-564-5028

CS
Charles S.
Austell, GA
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Free coffee
Good job
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/16/2018

Thank you for taking the time to fill out this survey. We greatly appreciate you time and your business!

Shane Hammonds
Service Director

Verified Customer
Fayetteville, GA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great Service
Thanks Hyundai
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/16/2018

Thank you for your time and filling out our survey. Thank you for your business and hope to see you again.

Shane Hammonds
Service Director

SS
Shandelle S.
Atlanta, GA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great Service Friendly Staff
I always have a good experience and never have to wait long!
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/16/2018

Thank you so much for filling our survey. We appreciate your feedback and really appreciate your business.


Shane Hammonds
Service Director

Verified Customer
Atlanta, GA
2016 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
N/A
N/A
PATRICK H. from Ed Voyles Hyundai responded on 07/16/2018

Thank you for your feedback and I appreciate the comments. I apoligize for any issues that you had. I left you a voicemail so feel free to reach back out to me.

Shane Hammonds
Service Director
678-564-5028

Verified Customer
Marietta, GA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Maintenance
Friendly staff and good work
Recommended
PATRICK H. from Ed Voyles Hyundai responded on 07/16/2018

Thank you for your time and business. I really do appreciate it!


Shane Hammonds
Service Director

SB
Stephen B.
Smyrna, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Elantra Service
Ed Voyles Hyundai has always provided excellent service. Have been using them since I purchased the car in 2013. Got it in before the appointment time this last service and it was ready even before the appointment time. Helped us on a Saturday.
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/11/2018

Good Morning Stephen,

Thank you for being a loyal customer and coming to Ed Voyles HYUNDAI for service of your vehicle.  I appreciate that you took the time to provide us your feedback by completing the survey.

We are so very pleased to hear you had a positive experience with our service team even exceeding your expectations! Thank you for the excellent rating, we look forward to working with you again.

Sincerely,

Donna Narducci
Customer Relations

RG
Randy G.
Atlanta, GA
2010 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Good service
Good service
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/11/2018

Good Morning Randy,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

We are so very pleased to hear you had a positive experience with our service team. We look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations

Verified Customer
Atlanta, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
M
M
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/11/2018

Good Morning,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

We are so very pleased to hear you had a positive experience with our service team. Thank you for the excellent rating, we look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations

BB
Belinda B.
Lithia Springs, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Was an excellent experience
Great experience since my last visit
Recommended
DONNA N. from Ed Voyles Hyundai responded on 07/10/2018

Good Morning Belinda,

Thank you for taking the time to tell us about your experience at Ed Voyles HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

We are so very pleased to hear you had a positive experience with our service team. Thank you for the excellent rating, we look forward to working with you again!

Sincerely,

Donna Narducci
Customer Relations