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Ed Voyles Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,860 Reviews)
48
Write a Review
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Score Details

5 stars
72%
4 stars
13%
3 stars
6%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
142
Total ReScores™
4.5
ReScore™ Average
48
Net Promoter Score ®

Business Details

About

Ed Voyles Hyundai is located outside of Atlanta in Smyrna, GA. Come visit our award winning dealership to take care of all of your vehicle needs. Our Service Technicians are at the ready to assist your with anything the road may bring your way. Ed Voyles Hyundai is located outside of Atlanta in Smyrna, GA. Come visit our award winning dealership to take care of all of your vehicle needs. Our Service Technicians are at the ready to assist your with anything the road may bring your way.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(770) 952-8881
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
2135 Cobb Parkway Smyrna, GA 30080
Get Directions
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,860 Reviews)
Write a Review
Recent Reviews
TB
gravatar
Tanayja B.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2023
0
Category: Service
Customer Service
My Daughter and I usually take our cars for oil change. A sensor lights for the airbag went out in her car . They informed us we needed to replace the sensor. Oct 10, 2022 the replaced the sensor and damaged the steering wheel . They were aware they had stripped the bolts to the steering wheel but never informed us . After driving the car for about a week my Daughter noticed the steering will not straighten up . When she contacted Ed Voyles they informed her to bring the car back in for them to take a look. That was when we was informed they stripped the bolts . They told us they would have to order a the part or a new steering wheel . I asked who would be responsible for the repair, they were not sure . We were not offered a loaner car although they knew the left turn would be off. We waited about 2 months (February 2023)before calling back to follow up on when the car would be repaired. We were informed to bring the car in on 02/20/2023. We drop the car off the night before. We received a text message stating that an order has been placed for the car. An oder has been placed for your car. What does this mean to me . Do they have the part , is the car going to be repaired. We tried to contact he dealership to ask about the text message that we received. We were unable to get anyone on the phone . I went in person to find out what was going on . I asked to speak with Paul because we thought he was the associate we were working with . Paul is rude and does not have good customer service skills to be dealing with the public. He started that he had been looking for my car all morning and did not know it was there . I could not believe. He said Maria sent the text message which are system generated. I received a text stating my car was ready for pick up. Upon picking up my car Paul did not come and educate us on what was repaired on the car or anything. The service has gone down hill since Ms. Katy has been gone. I am looking for a new dealership.
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