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Amber P.

Smyrna, GA

11/16/2023

Category: Service

Find somewhere else

I do not recommend coming to this service center unless you have absolutely no other choice. If you do go there, be prepared for bull. Also, make sure you take pictures of your vehicle and keys. Otherwise, they'll tear up your stuff like they did mine and lie about it. I brought a fairly new car lock with an uncut key to Haley, the advisor I had been working with for a while. Instead, I got back this messed up car lock when I went to pick up my car today. The advisor that replaced Haley was an absolute jerk. His name was Victor. When I asked about my keys, he said "well, we fixed the car" and "I can't help you". Then he proceeded to make me out a liar. Two things: 1- I just paid for a whole engine replacement and a new battery. Why on earth would I make a fuss over something like a car lock if it weren't true? 2- What sense does it make for me to bring a car lock that looks just as bad as the one I wanted to replace? Someone at this service center messed up my new car lock, smashing in the buttons or slipped me a different one and I wanted to find out what happened. I asked for him to speak to the advisor that I handed the new car lock to and all he could say is "she doesn't work here anymore" and "I can't help you" again. So I am now stuck with a messed up car lock that was relatively new when I handed it over. Again, take pictures of your stuff before you give them possession of it or just don't go there at all.

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