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SureCritic / Hyundai Dealer / Eddie Tourelle's Northpark Hyundai
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Eddie Tourelle's Northpark Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,482 Reviews)
76
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Score Details

5 stars
87%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
24
Total ReScores™
4.2
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Eddie Tourelle's Northpark Hyundai is conveniently located in Covington, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Eddie Tourelle's Northpark Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to Eddie Tourelle's Northpark Hyundai is conveniently located in Covington, LA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Eddie Tourelle's Northpark Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(985) 801-7000
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
200 Holiday Square Boulevard Covington, LA 70433
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,482 Reviews)
Write a Review
Recent Reviews
LB
gravatar
Leonard B.
Covington, LA
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2022
verified customerVerified Customer
8
Category: Service
Personal apology and explanation from Service Manager was unexpected and appreciated.
Ronald Oubre, Service Manager, personally called me, apologized, and explained in depth the problems associated with the difficulties I experienced. That was unexpected and shows real class. Thank you, Mr. Oubre.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
Service Type: Repair
0
Category: Service
Waited 3 weeks for work to be performed. Personnel did not call when car was ready. I called and was told 'It will be ready today" this after not hearing for 2 weeks.
Horrible experience. I had to wait 3 weeks for completion.
RONALD O., Service Manager from Eddie Tourelle's Northpark Hyundai responded on 04/05/2022 03:55 PM

Thank you again for taking my call this afternoon. I hope I was able to explain what we were dealing with. Feel free to reach out to me if you need anything. 

Ronald Oubre
Hyundai Service Manager
Ronald@northparknissan.com

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